Rated 4.2 out of 5 by 327
Rated 1.0 out of 5.0 by J377 Fire Alarm Awakening
On the night of 03/27/15 my wife and I checked in late for our 14th anniversary. Upon check in we had a difficult time due to the fact that we had 2 separate reservations. We were told that we would not be able to stay in the same room for both nights, until we asked for a manager, and then and only then did the guy take the time to actually look at the reservation books to verify. Then the next morning after trying to get a good night sleep we was awakened by an fire alarm with no announcement or notification of what to do. My wife woke up screaming, WHAT DO WE DO WHAT DO WE DO!!!!! Neither of us were in any condition to go outside. We called the front desk and were told that she thinks its a false alarm. With the thought of (thinks it a false alarm) we proceeded to get dress onto which it was a false alarm so of course we could not go back to sleep. The second night we stayed in the same room on the same floor as a party bus or something like it with people that were not courteous and were very active in the we-hours of the morning again. Which overall ruined our hole weekend and first experience in the area. 2nd night Reservation #67613829
15 April 2015
Rated 5.0 out of 5.0 by imahummingbird Comfortable stay.
Great location. Easy walk to Old Town. No problems with this hotel.
14 April 2015
Rated 5.0 out of 5.0 by Happy Holiday Inner When you travel a lot, you know what to expect with the Holiday Inn brand.
I don't want to worry about how clean my room will be or what they will have on the breakfast menu, that is why I like to book with the Holiday Inn brands. The neighborhoods are always nice, the rooms are clean and the breakfast is better than average.
07 April 2015
Rated 5.0 out of 5.0 by IreneMC Clean, new hotel with very accomodating and friendly staff
Everyone, from the front desk to housekeeping to the staff at breakfast, were very friendly. We had a flat tire and the front desk helped us locate a tire repair shop along with help planning our day without a functioning car. The hotel is very new feeling, clean and the beds are quite comfortable. It's a little bit further walk than I had expected to the historic area but, during the day, not a problem to do. We had breakfast included which was a nice spread of food.
06 April 2015
Rated 5.0 out of 5.0 by Arcia27 A good stay.
The only problem we encounter was that the rate of the reservation changed every time we called to confirm. In the end, the staff at the counter gave us the rate that we had originally booked with no argument.
06 April 2015
Rated 5.0 out of 5.0 by Moondog75 Great Location
Friendly and knowledgeable staff. I would stay on this property during my next visit.
05 April 2015
Rated 5.0 out of 5.0 by Mrs. DG updated, immaculate, super comfortable
We came in the same day we requested accommodations. George was at the front desk and so helpful and professional. The room and surroundings were welcoming and the heating/ ac worked well. We'd stay again and hope other Holiday Inns live up to this one since we travel for an exhausting business and need rooms and service like these which exceed comfort.
03 April 2015
Rated 5.0 out of 5.0 by Peter 1940 hospitable staff
A staff that cares goes a long way to making a guest feel welcome. Your entire staff and especially Michelle were cheerful and accommodating. Your location is excellent for getting around St. Augustine.Will definitely come again next year.
01 April 2015