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Rated 4.0 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by a good experience When I arrived the room I was assigned to had not been cleaned. When I brought it to the attention of the staff they immediately gave me a room that was in a better location. The staff was very friendly and courteous. I slept very well. The bed was very comfortable. 13 November 2014
Rated 5.0 out of 5.0 by Wedding reception We had a wedding reception at this facility and it went very smoothly. Tyler and Kamber met with me constantly (mother of the Bride) sent me pictures of the ballroom during the set-up, made recommendations, adjusted the thermostat and gave me their cell phone numbers should I need them! Tyler was on duty during the whole event and made himself available to me to dim the lights, wheel the projector in the proper place and was overall very helpful. All the wait staff were nice and SMILING like they were having a good time. The chef even came over to our table to ask us how we enjoyed the meal! (we did) A woman (Martha?) from the kitchen found one of the wedding cards that had made it back to her station and she called me the next morning and said she had it and would personally hand it to me in the lobby!! How nice is that? And honest? My family was impressed with the ballroom and the easy parking. THE ONLY NEGATIVE...the dance floor was coming apart and we had to keep putting it back together like a puzzle. But, we did dance all night! 13 November 2014
Rated 5.0 out of 5.0 by Overall good visit Holiday Inn is comfortable, convenient, clean and the staff are friendly and helpful. I have stayed at this Holiday Inn in St. Louis more than once, and I will return again the next time I have a conference in the area. 07 November 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The location is perfect for my stay in St Louis. I have stayed at this hotel before and enjoyed my stay and I will be staying here again this year. The facility is clean and comfortable. The staff at check-in was friendly and helpful. I did appreciate the bench and ashtrays outside in a convenient location for smoking. 04 November 2014
Rated 5.0 out of 5.0 by Great Stay! This hotel is great and convenient! We stayed here with a wedding block for a friends wedding. The shuttle to and from the reception was great! Check in was a breeze, and didnt even need to check out with the desk, because the receipt was under the door! The only drawback is Breakfast is NOT included in the cost, but for a HOT breakfast it is $8.95 per person...so really not that bad... 04 November 2014
Rated 5.0 out of 5.0 by awesome hotel! Stayed at this hotel the night of Oct. 25, 2014. Everything about our stay was perfect! Also had breakfast the next morning in the hotel restaurant, and the food was delicious! 28 October 2014
Rated 1.0 out of 5.0 by Poor Service Our room was extremely out dated. The odor in the room can only be compared to garbage. you could see directly outside through the cracks in the wall where the AC is and we had ants crawling around the room. Would not stay back at this hotel ever again! 28 October 2014
Rated 2.0 out of 5.0 by Average at best Stayed at this hotel for 7 nights and based on this stay for business.. As a platinum member I asked if I received an upgrade and the answer was no and that they would not move me anytime during my stay. Instead I got a handicapped room on the main floor right near the lobby. The internet went down, the housekeeping was spotty (rings on my desk for days) and my toiletries were never replaced so I was constantly having to go to desk everyday. They couldn't even keep coffee in the main lobby available. Worst was the 200+ students running up and down the hallways or thinking that the room corridors was their hang out space. I do not blame the students - they are kids. I blame the hotel for not caring enough about the rest of their guests to have someone monitor the halls to keep it quiet. And then on check-out they charged the wrong credit card. From check-in to check-ot the mistakes kept happening. The front desk's standard answer to everything was sorry or I can't do anything. This hotel is fine if you expect very little and just want a room to stay in for a night or two but is certainly is not a place I will stay for more than that. There are many other IHG hotels in the area and I will stay elsewhere my next time to St. Louis. 28 October 2014
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