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Rated 4.1 out of 5 by 226 reviewers.
Rated 1.0 out of 5.0 Eh We walked in the door at 4:55. Check_in is at 4:00. When we checked in we were informed our room was not ready (even though check-in was almost an hour ago) We were told it would be 15 minutes. After 15 minutes passed we checked again and they said it would be another 15 minutes. It would have not been a big deal, but we had to leave to go to a wedding in 20 minutes! Thankfully I was dressed and ready, but my husband was in gym clothes because he didn't want to wrinkle his suit from our long ride from Tampa. They did eventually give us another room. We were supposed to get a king but they gave us two double/queen beds. It was annoying, but we did not have time to switch because we were already late to the wedding. Overall... not the best experience. 23 October 2014
Rated 5.0 out of 5.0 by Rnjoyed our stay We took our grandson to St Augustine for the weekend of Oct 17 18 & 19. Front desk very friendly. Check In & Out very quick. Rooms very clean . Hotel felt safe and was comfortable. 23 October 2014
Rated 5.0 out of 5.0 by Great night stay We did not utilize the hotel as much as we thought we would; we seriously only slept there. Good thing the bed was comfortable! We ended up touring the city quite a bit more than we originally anticipated for such a short stay. St. Augustine is a must see and we will return! 21 October 2014
Rated 5.0 out of 5.0 by Great Staff The front desk staff at night and in the morning were fantastic. Genuinely friendly, efficient, and helpful. 18 October 2014
Rated 4.0 out of 5.0 by Good Hotel Linens Smell like Sweaty Laundry Hotel was nice but the front desk clerk was a bit rude. He said no rooms were available so we waited in the lobby. Then another couple came in about 20 minutes later to check in and he said 3 rooms were now available. Why did he not tell us that there were rooms available instead of letting us sit there. Linens on the bed smelled like sweaty laundry. I have a sensitive sense of smell and this was a bit bothersome. Otherwise the rooms were great. 16 October 2014
Rated 5.0 out of 5.0 by Great staff, clean, fun place to be. We were there Oct. 9th - 13th, 2014 Our room was very clean, the staff was kind and helpful. The breakfast staff went out of way to help and the food was good. St. Augustine is beautiful, we really enjoyed our stay. 15 October 2014
Rated 1.0 out of 5.0 by Never again The staff did a great job, explained sights around the historical sites. Room looked dirty, walls had places that had been repaired that were still un-sanded or painted. This place needs an over haul in the worst way. Good people/bad hotel. 15 October 2014
Rated 5.0 out of 5.0 by Amazing Staff If you want a friendly, caring, attentive staff at an amazing hotel, come stay at this Holiday Inn. We've been here four times and each time leaves us wanting to come back. This is so well-run, we can't find anything of major concern. If we were to nitpick, it would be that the hot tub needs to be hotter, but it was still warm enough to enjoy! 14 October 2014
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