Rated 3.8 out of 5 by 40
Rated 4.0 out of 5.0 by Pbuilder Good hotel. Must give free Wi-Fi
The hotel is very nice. Rooms are clean and comfortable, although quite small.
Breakfast is good and diverse.
The stuff are friendly and helpful.
One major downside which caused few of my colleagues to decide not to return the hotel anymore, was the fact the there is no free Wi-Fi in the hotel / rooms.
They give a 1 hour voucher per night of stay, which is hardly enough. Since the hotel is marked as business one, a free Wi-Fi is a must and to be honest it's a bit rude to charge over Wi-Fi these days.
This must be amended if the hotel wishes to have recurring visitors.
29 November 2013
Rated 5.0 out of 5.0 by Alfikos EVERYTHING FINE - CAR PARK NIGHTMARE !!!
Everything was brilliant !
Room lovely and clean - very modern !
I was only upset and disappointed about the car park , there was plenty free space left on the car park and I couldn't park there - because of something ?! It's not true they just charge extra for car park 10 pounds and say it's reserved for some VIP people which are not coming - I didn't like that - I didn't want to park on the opposite car park and cross the dual carriage way I was to tired just wanted to go to room and have a sleep - this situation has make me a little bit crossed ! 10 pounds is this worth it ? you should reserve space for your customer in advance and don't lie to them there is no space unless you pay 10 pounds.
22 November 2013
Rated 5.0 out of 5.0 by newark Home from Home
My disable mum and I could not have wished for any more.
The room was ideal with plenty of room, disable facilities were great and bed was very comfortable.
Location was perfect, a nice steady walk to the shops and railway.
Staff were friendly and helpful.
Will definitely stop again and recommend to friends and family.
20 November 2013
Rated 4.0 out of 5.0 Very comfortable stay
Our stay was very good, and the staff were particularly attentive to our needs. The cot was provided for our son, and everything was in good working order.
The only negative with the hotel is lack of car parking. We ended up needing to upgrade our reservation to an executive room in order to park onsite. The alternative car park is not as close as the hotel suggests, and is the other side of a very busy dual carriageway.
20 November 2013
Rated 5.0 out of 5.0 by AndrewS51 Excellent
Have stayed here several times before. Staff are friendly and helpful. Rooms are good size and very clean and comfortable. Excellent location if travelling to London, 5 minutes to station and can be in London in twenty minutes. Food in bar is OK nothing special. But over all excellent and would definitely stay again.
19 November 2013
Rated 1.0 out of 5.0 by Squirrel24 Wedding blues :(
I stayed here for my cousins wedding and really wish I hadn't. On arrive things seemed fine, other than they fact we we're all on different floors this was apparently because of the different room requirements and as mine was a treble room I could not be on the same floor as double rooms ?! Umm but ok.
Once in the room it was freezing cold. The beds were horrible especially mine as it was a pull out suitable for a small child not an adult woman. The towels were child sized thank goodness I bought my big fluffy towel and a quick trip to tesco and the towels were sorted. Evening one with the family was fantastic the bar staff were great till 11pm when suddenly drinks could only go on the room no cash was allowed. Not good and a very easy way for mistakes to be made and not noticed. Still that was not the worst of it. The wedding day was the final straw. The staff were non existent too busy looking after the other wedding party who obviously had spent more money !! Our wedding party was most certainly left to just get on with it the afternoon tea was a disgrace if i could not have produced something better then that I would not do it. The presentation was no existent food just dumped in a pile on a plate sandwiches with curled up edges starting to go stale. Total disgrace. No staff to serve anything and the no glasses charged for the toast the groom had to go and find someone by the time the filled the glasses the cake was cut and half the wedding party who had small children had left !
We then had a gap with the evening meal for close family which was meant to be at 8pm this was moved to 730 pm with no notice so some people were not even ready for it. The food was the final straw I have never tasted or seen such appalling food and service at one stage there was not enough cheesecake and we were asked to have cheese board then the next thing all this cheese cake came out still frozen in the middle as well as cheese board ! All in all the whole thing was a disaster which got no better when we moved to the bar area which was now out of stock of most drinks ! And was not going to be re stocked till Monday ! Amazing as it was only Saturday !!
I was looking forward to this trip and having stayed at a holiday inn in Milton Keynes I expected the same service. I feel very sorry for my cousins wife as her special day was ruined and I can honestly say I would think twice about ever staying with yourselves ever again.
06 November 2013
Rated 5.0 out of 5.0 by Sophie05 Comfortable room and polite service
Spent two days here and really relaxed as that was my intention breakfast was great staff were helpful and polite. The only hiccup was we stayed in the executive suite and were not clearly that the mini bar required payment as we thought it was courtesy of the room so that ran up the bill
02 November 2013
Rated 4.0 out of 5.0 by Gaut Clean and comfortable rooms
Disappointed stay very Monday normally and never any up grades available for elite platinum status, having to walk under the under pass in the dark is not good at 6 am in the morning.
Three weeks on the row now. No 500 bonus points vouchers available, I am now owed three weeks worth. Nit great service
26 October 2013