Rated 3.9 out of 5 by 96
Rated 4.0 out of 5.0 by Dave146 Good and the express checkout now fully sorted!
Good rooms, comfy beds and clean throughout hotel. Restaurant and bar very reasonable. Good value as long as you book a reasonable time ahead.
Express checkout was the slight fly in ointment previously but after my previous complaint the staff have got it sorted. Nice personal call from manager apologising and promising to go over the details with the team. Now last 2 stays perfectly executed with an email invoice sent through immediately.
Thanks for responding to my compliant and fixing the problem!
25 August 2014
Rated 4.0 out of 5.0 by Waltzing Matilda Friendly staff and good breakfast
Enjoyable stay but website doesn't make it clear free parking only for executive rooms and mini bar was very noisy.
23 August 2014
Rated 4.0 out of 5.0 by susy52 clean and comfortable room
we stayed one night and had a comfortable stay and a good breakfast the following morning. The only downside is parking. There is no overnight parking
unless you have an executive room and many spaces were taken by coaches. The public carpark opposite cost £3.70 per exit so if you need to go out it gets expensive. We parked onstreet close by for free.
21 August 2014
Rated 4.0 out of 5.0 by Nethag26 Stevenage
Apart from the three single beds instead of one double in the room all was good.
16 August 2014
Rated 4.0 out of 5.0 by Smiffys PB Good value - book early
Very good value with free breakfast when you book really early. Only thing missing was the chocolate pastries which we were looking forward to !! Very comfortable room with everything you need including a safe. King size bed was lovely with plenty of pillows. Would definitely stay here again.
07 August 2014
Rated 3.0 out of 5.0 by hickyp good overnight stay
No complaints. Comfy bed. Typical breakfast with average choice but nothing wrong with that. Gym is very small but at least there was one and didn't stop me from using it. Staff encountered were all pleasant. One lift out of action during my stay. And so the wait was sloooooow. But i used the stairs. I would stay again so that must be the best compliment.
04 August 2014
Rated 5.0 out of 5.0 by Ladytraveller Good hotel
The twin room that I was allocated with is very large. The room is comfortable. The décor in the floor corridor is nice and elegant. The Chinese lady reception staff is helpful and diligent.
The rest of the hotel facilities/ staff services are pretty usual.
01 August 2014
Rated 3.0 out of 5.0 by Dave146 Good but please sort out the 'express' checkout form nonsense
Good stay in a clean comfortable room. Perfect for a mid week business stay. However, it seems amazing to me that in order to organise an automatic checkout you have to fill out a separate form on which you have to copy essentially all the info by hand (address, credit card details etc) that are already on your registration form! Waste of time and duplication and something that I have never had to do previously. I stay in a lot of hotels and I can't remember the last time I did anything other than: check in with a card, check my details are correct, then walk out dropping my door card at the desk or express checkout box. Bill then emailed to me - simple and saves everyone time. Holiday Inn Express do it so why can't you?
27 July 2014