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Rated 4.3 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 by Staff and service Staff was wonderful-friendly, professional and efficient. We were ending a long day on the road and it was a completely comfortable and refreshing stay. Having an inviting bar and restaurant in the lobby was an additional bonus. Rooms very clean and nicely appointed. April 25, 2016
Rated 5.0 out of 5.0 by Sulphur is booming This is a great clean and comfortable location. It is next to the highway so you can hear the traffic in the rooms but the location is convenient. April 25, 2016
Rated 5.0 out of 5.0 by Awesome place to stay Great staff and really clean hotel -- Restaurant was very tasty as well -- Everyone in this area should be using the Holiday Inn Lake Charles W Sulphur. April 22, 2016
Rated 5.0 out of 5.0 by Nice Stay Nice, clean comfortable room. Staff was very friendly and accommodating. April 13, 2016
Rated 4.0 out of 5.0 by Feels like home The staff are friendly and happy to see you. The general manager is always around and making sure your stay is the best they can make it. March 28, 2016
Rated 5.0 out of 5.0 by What is there not to say about the staff!!? From check in to checkout...WOW!! Employees I had the pleasure of meeting is as follows: Phone reservation: Ms. Leslie (I do hope I spelt her name right) I had a family emergency occur and she did her absolute best to go above and beyond to give me a great price and make the reservation process as smooth as could be. Check in: Mr. Rodrick (again I do hope I spelt his name correctly) He too was very kind and welcoming as this was my second time to this beautifully landscaped property. He was very knowledgeable about the Sulphur area as well as the hotel property and the many amenities it had to offerer. Kems Restaurant: Ms. Belinda. After checkin I noticed the fresh fruit basket that was available and complimentary to guests; with that being said I took an orange. Not having a knife handy, I kindly asked Ms. Belinda if she would mind cutting it for me when she had a moment. She immediately stopped cleaning and said it would be her pleasure to do so. From there we had a wonderful conversation. :) The room: spotless as could be. Well done housekeeping. Checkout: Ms. Faye. What a sweetheart. She upon checkout invited me back to the property and said she hoped I had a lovely day. All in all this property and it's staff will for sure be on my top 5 list. :) We'll done to all and thank you again. March 15, 2016
Rated 5.0 out of 5.0 by great place can't go wrong using holiday inn.they are my fist choice when getting a hotel.like the convenice to get to hotel. March 13, 2016
Rated 2.0 out of 5.0 by Horrible Breakfast My wife and I stayed here on Feb 20 for 1 night. Upon check-in, we asked the gentlemen up front if there was a breakfast option at this particular hotel. He said "Yes". He did NOT mention however that this breakfast was not complimentary. I think as a employee, I would have let my guests know that there is an option for breakfast but that it is not included with the stay, as common courtesy. Apparently I had not picked this option upon booking this hotel prior to the visit. So the next morning, my wife and I went down to the breakfast area and started eating. This breakfast was $25 for 2 people! The quality of this breakfast was the WORST I have ever eaten. I wouldn't have paid $5 if I had the option. I would have had a better breakfast at McDonald's. Anyway, I asked the manager at the time very politely if she would offer my wife and I some kind of discount or compensation as we did NOT enjoy our meal at all! She said, NO. Other than the very comfortable room, I will NEVER stay at this location again because the breakfast experience ruined it. I do not by any means recommend this poor quality breakfast buffet with fake eggs and microwave bacon. Go to waffle house down the road, you won't regret that decision. I promise. February 29, 2016
  • 2016-04-30 T11:48:03.464-05:00
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