Rated 4.3 out of 5 by 162
Rated 4.0 out of 5.0 by GSchilling Response
I've been a member for some time and I always thought the HIE was the best offer out there in that I was able to have a breakfast included in my stay. I appreciate the bar/lounge and the restaurant but it is an added charge and no reduction in the price of the stay.
I think that if I'm a Premium Member that I should be offered a voucher for me and my wife for the amount of days I'm staying.
September 29, 2015
Rated 5.0 out of 5.0 by Rip C By far the best in the area!
If you are looking for the best hotel in the area....Here it is!
September 19, 2015
Rated 5.0 out of 5.0 by rsanchez Great stay
This was just a getaway for my wife and I and we had a very nice and enjoyable stay.
September 18, 2015
Rated 5.0 out of 5.0 by Aquaman_2000 Very Nice
Enjoyed my stay. Service was very good. I am happy to share my experience and invite others to make a stay as well. Looking forward to my next stay.
September 14, 2015
Rated 5.0 out of 5.0 by Bluefox2 Indoor pool and kids eat free
We ended up staying here because Lake Charles was full on the holiday weekend and this hotel has an indoor pool.
It ended up a great alternative because of the kid friendly environment. The Creole Nature trail starts a block away with a free visitors center with a hands on fun tour. Kids eat free and the food was actually good.
We thought the heated pool wasn't heated enough and staff came right away to make it a little warmer. Then the hotel manager came to follow up.
When the restaurant suddenly became short staffed at breakfast the waitress remained pleasant and the manager assisted a little as she could while still keeping a watch on the front desk and packing up to go food for the patrons. It means a lot when management steps in to assist employees rather than just watching.
My daughter loved the soft pillows and wants me to find out how we can get these same pillows at home because we slept so good!
September 12, 2015
Rated 4.0 out of 5.0 by MSC123 Air Conditioner
My first room we found that the air conditioner was leaking in the room. The floor was saturated. I went to the desk and they moved me to another room. After being in this room the air conditioner would not cool the room. Looked at this one and it also was leaking all over the floor. Went back to the front desk and was moved once again back to the original too that was fixed and the floor was vacuumed. When we woke. up the next morning the floor was soaked again from the air conditioner having issues again. The staff was more than accommodating and went above and beyond to help.
September 9, 2015
Rated 5.0 out of 5.0 by JoshV51 Great hotel
Very friendly and attentive staff. Clean updated rooms
September 7, 2015
Rated 5.0 out of 5.0 by Rip C I never go wrong staying here
From now on this will be my hotel of choice. I tried staying at another facility that offered free breakfast last month. Needless to say it didn't work out.
I dont know why I thought a free breakfast would be that great. I know better now.
September 4, 2015