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Rated 3.9 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Great Place Excellent overall, very nice room, great staff, perfect. 27 August 2014
Rated 4.0 out of 5.0 by Friendly and accomodating staff. Room for family of 5! Need better AC! Nice hotel with friendly staff. The soccer/futbol signed jerseys throughout the lobby are a nice touch being that I am a soccer coach and all three of my kids are soccer players.Hotel is well located, close to shopping and not too far from the beach.... My only real complaint is how loud the AC units are, to the point that it would wake me up at night when it went off, and it was just too loud to keep the fan on permanently. I did advise the staff at the end of my stay, and they are aware of it, but this is the main reason why I cannot give this hotel a 10 on 10 because of the lack of sleep, which is really too bad as the bedding was very confortable... 25 August 2014
Rated 4.0 out of 5.0 by Good Stay All Ok with the hotel. Worth the money I paid. WOuld stay there again in the future traveling on business. 22 August 2014
Rated 5.0 out of 5.0 by Típico Holiday Inn Típico holiday Inn, no se espera un hotel con los lujos de 5 estrellas, sin embargo cumple con la relación Precio-Calidad, buen servicio de internet y limpieza en la habitación, cama realmente cómoda, lo único sería un olor a humedad en los pasillos. 21 August 2014
Rated 3.0 out of 5.0 by housekeeping housekeeping is terrible. Room not clean, bathroom dirty, no toilet paper and tissues, not enough towels for two adults 18 August 2014
Rated 5.0 out of 5.0 Excelente atención Comodidad y excelente atención del personal. Buena relación precio servicios. 14 August 2014
Rated 4.0 out of 5.0 by Hotel ideal para compras en Sawgrass Muy buena opción para salir del Puerto de Fortlauderdale e ir de compras al Sawgrass Muy comodo hotel, con buen internet incluido y facilididades de transportacion Muy bien ubicado, cerca de restaurantes y tiendas 13 August 2014
Rated 4.0 out of 5.0 by bereavement discount an added plus towels were promptly brought. Privacy was respected with regards to not entering the room when the tag was posted. Family in the area who came to visit had to park far from entrance. Parking lot was EXTREMELY flooded after the rain. 13 August 2014
Rated 5.0 out of 5.0 by " Private Hideway" Being a former Rest. Manager for Holiday Inn Hotels, I would first like to say what an amazing hotel this is. The rooms , lobby and grounds are very nice. This is the perfect place to relax and get away from the hustle and bustle of the city. While everyone at this hotel is so amazing, I especially want to commend James, Tiffany and Alyssa for going that extra mile to accommodate and make my stay so memorable. I was very impressed with their professional, kind and hands-on demeanors. Very nice, warm employees. I highly recommend a raise for them, not to go unnoticed, housekeeping, dining room staff and maintenance. Keep up the good works! Kudos to you for jobs well done! 10 August 2014
Rated 4.0 out of 5.0 by Great location Great location, Excellent staff Clean Rooms Will Return 06 August 2014
Rated 2.0 out of 5.0 by Needs Renovation Let me begin by saying the staff was great and very accommodating. The problem was that there was a leak or flood that caused the carpets to become wet and the smell was horrible. The way it smelled, it was obvious that this was not a new issue. Our room had an odd smell and was right beside the wet hallway carpet. Also, our toilet was broken. Thankfully we were moved to another room further away from the smelly carpet. The carpets in the rooms are badly in need of replacement or deep cleaning. The hallway carpet needs to be ripped up and replaced. The breakfast was AWESOME! The young woman making the omelets was making masterpieces. The staff there was so attentive and on the ball. It was greatly appreciated. They kept everything flowing nicely. 03 August 2014
Rated 4.0 out of 5.0 by Comfy Beds This hotel is convenient to everything. After spending our days shopping and visiting with family and friends, it was nice to come back to a nice cozy bed. 27 July 2014
Rated 2.0 out of 5.0 by Slightly disappointed I reserved a fridge but there were none available at check in. The bathroom ceiling was unfinished. It was peeling and had stains. The water turned cold during my shower. The Italian dinner buffet was mostly pizza , the only thing appetizing was the pasta station. I expected more variety in the buffet for the price. 23 July 2014
Rated 5.0 out of 5.0 by adeguate hotel service but poor restaurant service I ate breakfast at 6:40 am. There were only two people in the restaurant. My glass of water was never refilled and I had to wait for my bill. The service and attention should have been much better, considering there were only two people in the restaurant, 23 July 2014
Rated 5.0 out of 5.0 by Comfortable room and pleasant staff My family and I were very satisfied with our room. We stayed 2 nights...check in and out was efficient, room and bathroom was spotless. We definitely would stay there again! 23 July 2014
Rated 4.0 out of 5.0 by Nice place just our room was by some loud kids, slamming doors etc I would stay here again. I can't blame them for the rude kids 21 July 2014
Rated 3.0 out of 5.0 by rug and bathroom New or cleaner rug would be nice, bathroom could use a paint job or touch up, and cleaner would be nice, bed was ok, AC was good and room was dark when sleeping 19 July 2014
Rated 4.0 out of 5.0 by Comfortable and Great Location This hotel was clean and comfortable. It was in a nice location to enjoy the local amenities including Gulfstream Racetrack. They have a nice outdoor pool and plenty of choices for fine dining. There are also miscellaneous varieties of restaurant choices and places to shop. Not far from the beach. The Holiday Inn chains are always a reliable choice for comfort and cleanliness. 17 July 2014
Rated 3.0 out of 5.0 by Courteous, helpful staff The front desk staff were excellent. Courteous, helpful and quick to address problems, and they checked to make sure the problems were solved. Room was spacious, clean and comfortable but some minor maintenance issues need to be dealt with (securing panels in elevator, up-keep of fixtures in the bathroom). Overall though I was happy, just some little things that could have been better. DH, Barbados. 16 July 2014
Rated 1.0 out of 5.0 by Customer service needs improvement The staff needs to take a class on customer service 16 July 2014
Rated 1.0 out of 5.0 by Not a top HI property hotel is older but has under gone a refurbishment. Still, the hallways and rooms had a musty odor and the air conditioner was extremely noisy and loud. It never shut off, unless you completely stopped the system. The food was just okay however the service was very good. 15 July 2014
Rated 5.0 out of 5.0 by Room Our stay was a short overnite stay, the only issue was the room smelled musty 15 July 2014
Rated 5.0 out of 5.0 by *Friendliest Staff Ever* Our stay was overall very nice. Every part of the hotel (including both rooms we stayed in) was extremely clean 14 July 2014
Rated 3.0 out of 5.0 by NA After a two day stay no one ever came to freshen up the room. At one point when we left the room we came back and the door was left open. 10 July 2014
Rated 5.0 out of 5.0 by Wedding Room was clean and comfortable. Hotel staff and Restaurant staff were all great. Maintenance staff and event planner(s) made sure ceremony went off without a hitch. 06 July 2014
Rated 3.0 out of 5.0 by idiomas deberían evaluar que el personal de atención domine un poco mas el idioma castellano , adicional de darle variedad a los desayunos 03 July 2014
Rated 5.0 out of 5.0 by Great staff! Had a great 3 day stay at this hotel. Staff was excellent...friendly and attentive! 02 July 2014
Rated 4.0 out of 5.0 by Great stay and convenient location! Staff friendly and accommodating. Great sleep good value and met my needs. Only improvement would be increase supply of wash cloths. 02 July 2014
Rated 3.0 out of 5.0 by room was clean and bed was comfortable was didn't seem like a king-size Most of the staff were friendly accommodating, frienand professional. There was only one who was non-chalant and could care less about the comfort and well-being of the guests. Overall the room was clean and comfortable and I got to exercise in the fitness room which was okay except the scale was broken. I didn't use the restaurants so I can't speak about them. The lobby was beautiful but the restaurant that I saw looked pretty nice and the grounds were well kept as well as the pool area. 18 June 2014
Rated 1.0 out of 5.0 by do not stay there In a modern time like this there is mo refrigerator or microwave in the room. First hotel I have been to in a long time with none of those essential items. I was upset about it and complained to the manager, and as I was a little upset I guess my tone was not to her liking. She rudely made it clear that she would not tolerate it and was going to end the conversation if I did not address her in a respectful tone. She said she would see what she could do nut came back in a few minutes in a rather sarcastic manner to say there is nothing she can do. I was upset of course so later I thought about it and called the front desk to apologize and was placed on hold for eternity. I had to leave my room to go out there to do it. When got to the desk I asked for the manager, thinking I was there to complain the male staff directed me to the manager before said in a rude voice" I am the manager". I knew he was not as previously when I asked for the manager he had transferred me to her. I told him I wanted to apologize as I really thought my tone was high pitched and he sarcastically said " she is not here I will yell her" I told him I want to do it myself but he insisted that she was gone and he will tell her. I told him to have her contact me but I did not hear from her. 17 June 2014
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