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Rated 3.9 out of 5 by 114 reviewers.
Rated 4.0 out of 5.0 by Surprisingly nice! When I made the reservation, I wasn't quite sure what I was going to get. This hotel is outside of Miami and away from the tourist section. However, I was pleasantly surprised at how nice the hotel is. The room was very large and comfortable. It does show some wear and tear, but it had a large window overlooking the pool and was quite pleasant. The restaurant food was good, but the service was "meh". The front desk staff were phenomenal! I had forgotten to ask for late check-out until very late that night, but the front desk staff took care of it without hesitation. I felt safe and the blackout curtains in the room were fantastic :) 07 January 2013
Rated 4.0 out of 5.0 by Very comfortable beds, nice view of pool from small balcony It was all good except when getting off the elevator on the 5th floor there was a dank odor. No odor in the room, though. No other complaints. Very quiet. 05 January 2013
Rated 5.0 out of 5.0 by WARM & HOSPITABLE HOTEL My wife & I stay in many hotels not just in the USA but all over the world & this Crowne Plaza is wonderful. The staff are pleasant and very helpful & attentive to our needs. Even though located a short distance from the DT area, the transportation was prompt and efficient, and allowed us to enjoy ourselves without having to worry about driving in a strange neighborhood. 05 January 2013
Rated 4.0 out of 5.0 by Nice size room . Good Lobby. Nice outdoor sitting area. Sufficient pool area. Had a very relaxing stay. Nice Room size. Good service. 03 January 2013
Rated 4.0 out of 5.0 by Some details to be fixed Room very dark because of low wattage bulbs. No alarm clock/radio. Only one outlet in bathroom and in a stupid place. Otherwise, great bed and linens, clean, nice balconey, great breakfast. 03 January 2013
Rated 5.0 out of 5.0 by An amazing place to stay, Great staff!! As an hotelier, it is not often that we come across persons that have a true gift for service, and I want to say that the staff at this Holiday Inn has it. I would like to identify Anita at the front desk (I think she does night audit). She always remembers me and welcomes me back, I truly feel at home when I check in. My last experience is when she was asking what brings me back to Florida and I shared what places I wanted to visit, but told her I will look them up the next day before I go out. To my surprise the following morning I met a list under my door and the directions; that what I called a blow away factor, I was truly impress with her taking her time out to sauce what I needed. The front office manager Nicole is also a great ambassador for the hotel, she is always on point when serving me. Great job! I love this place. 02 January 2013
Rated 5.0 out of 5.0 by Great Stay I stayed for my interview at Nova Southeastern. Really great hotel and friendly staff! Highly recommend. 19 December 2012
Rated 2.0 out of 5.0 by Nice Room*Loud Air Acondition and No Refrigerator in room. Overall my stay was okay, wasn't greeted as a Priority club member, Got a snack and water though ...Air Aconditioner was right next to bed and loud. No refrigerator in room... At check out wasn't question about my stay... 03 December 2012
Rated 2.0 out of 5.0 by Bathroom needed to be cleaned My family stayed at the hotel in August and the room was good, so I booked when I was returning to the area in October. Unfortunately, my expereince was not as good as the overall cleanliness of the room did not compare with my previous visit. The bathroom was especially a problem for me. The bottom of the bathtub was dirty (the gritty mat was soiled). The toilet flush handle was broken and black around it. Gross. After that, I was just not comfortable and could not wait until morning to leave. 28 November 2012
Rated 5.0 out of 5.0 by Never Disappoints!! This was me and my mom's third stay in this hotel; and each time, it gets better and better!! The staff, be it front desk, restaurant, housekeeping or bellman/driver, were all very courteous, knowledge, and above all, helpful. Our room (which is usually the suite) was clean and comfortable. The two TVs are a bonus; because we have different programming tastes. Great food from the restaurant; and I recommend the advance purchase with breakfast rate, which gave great value for money. We can't wait to go again!! 17 November 2012
Rated 5.0 out of 5.0 by Fantastic service and soccer facilities! Staff was welcoming and personable! A+ service by front desk and restaurant staff! 13 November 2012
Rated 4.0 out of 5.0 by Wonderful stay Well maintained hotel, comfortable clean rooms. Restaurant was great and reasonably priced. O ly drawback would be the exit from the property, obscured view makes exit a bit of a challenge. 26 October 2012
Rated 5.0 out of 5.0 by Great bang for the buck - People are WONDERFUL, Room is nice and clean. That's what matters to me! 19 October 2012
Rated 2.0 out of 5.0 by RESTAURANT it is Scott in the restaurant in the morning that make me want to come back. He is a true asset to that hotel but that is where it stops. Other than that, the hotel is old, dingy and dirty. the housekeeping staff is by far the worst of any hotel i stay at. 15 October 2012
Rated 1.0 out of 5.0 by Comfortable bed but staff is horrible I stayed at the holiday inn for the miami carnival weekend friday to monday morning and will not be returning to this hotel. At check in i was greeted and assisted by the receptionist who was very polite. She then told me i needed to pay at check in...i have stayed at toher hotels and never had to...i made the payment as requested even if there was a 35 dollar deposit to be paid(was never mentioned when making reservation). I decided to check out a day before so was asking the receptionist a few questions about my bill when she quickly became frustrated with my questions and started yelling. I asked what was wrong and she stated"i dont understand what with all the questions and what is so hard to understand". I said its ok and we ended the conversation. One of my relatives was appauld by this and called the front desk to speak with a manager...the receptionist hung up the phone and stated to stop calling the front desk. i have never experienced such unprofessionalism and disrespecct in any hotel before. I have 5 years experience in hospitality management and never had this horrible experience. I contacted the general manager and she claimed she need to speak with the receptionist. I contacted holiday inn and never got any response. For that 1 star!! 14 October 2012
Rated 5.0 out of 5.0 by Great hotel and staff This is our favorite hotel when we're visiting the area. Great bed, wonderful, helpful, friendly staff, the food is delicious, a great place! 06 October 2012
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