Rated 4.2 out of 5 by 137
Rated 2.0 out of 5.0 Invisible restaurant staff
This hotel was severely let down by the restaurant staff in the evening. It was as if I was invisible - even when waving at staff who appeared to be looking in my direction! It took ages for them to take my order, then they brought the wrong drink, I ordered a second glass of wine that arrived when I had almost finished my main course. Eventually to order a desert I asked the guys at the table next to me to help. amazingly as soon as the indicated they needed attention the waiter came over! I ordered my desert and they took it to the wrong table.
Interestingly when I got up to leave, having given up on getting a coffee or a bill I got about two paces from the table when two waiters accosted me and escorted me to the desk telling me that I wasn't allowed to leave without signing the bill. They got quite hostile when I said it was surprising that they had noticed me leaving as they had ignored me for the last 90 minutes!
22 July 2014
Rated 5.0 out of 5.0 by Glen37 Lovely hotel , relaxing and great food.
Kingston South is a fabulous Hotel. Reaxation and great food whether you are in the bar, lounge or in your room.
Very peaceful with lovely furniture, decor and views of the river..
Tha staff are tremendously polite and nothing is too much trouble for them, to ensure that you have a great stay.
The housekeeping is excellent and everyone is so cheerful and helpful, providing first class comfort.
21 July 2014
Rated 5.0 out of 5.0 by Pan64 Excellent stay
Our one night stay at this hotel and wished we could have stayed longer.
Room very comfortable and lovely view looking over the Thames.
Food,breakfast and dinner, was excellent.
Parking easy and free.
Staff very good.
Definite use this hotel again.
18 July 2014
Rated 5.0 out of 5.0 by Keef Always very good
Stayed here many many times since discovering it a couple of years ago.
Excellent rooms, excellent breakfast pleasant staff.
Elisa on reception is a great asset.
Just a bit of feedback, the new TV system is generally an improvement and seems very fast compared to the old one, but to get a TV programme guide you need to select 'Digital EPG' from the main menu. I know what that means as AV is a hobby of mine, but would everyone, especially older people? It appears to be a customised system, can't be hard to make it more understandable?
16 July 2014
Rated 4.0 out of 5.0 by DGT67 Friendly and welcoming
This hotel is particularly welcoming. I have stayed for the same event 4 times now and one particular member of staff greets me like an old friend despite the twelve months between visits. All the staff are friendly and do their best to provide for guests.
The two downsides of this hotel are its lack of parking as it shares the car park with a garage on the same site and, on occasions, the kitchen / restaurant staff struggle to cope on busier nights. I personally do not see the point of causing a scene as one couple did during my stay but I can see the fristration.
16 July 2014
Rated 5.0 out of 5.0 by silver van man excellant hotel
far better than we expected ,will stay again good food clean hotel superb staff
15 July 2014
Rated 5.0 out of 5.0 by Ianwb Comfortable
Excellent all round. Very good staff. Silly lock on balcony door.Good free parking. Room rate was very high and may not use this hotel again at this price.
15 July 2014
Rated 4.0 out of 5.0 by gtad66 great staff,good food,good location
I would stay there more,if they had more rooms....hate it when i cant stay there....great staff,good food,good location
10 July 2014