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Rated 4.2 out of 5 by 317 reviewers.
Rated 4.0 out of 5.0 by Convenient Helpful staff and clean rooms with a great view of the river. However compared to other locations I have stayed in Central London found it much more expensive and not as good. Bit of a walk to get into the town and at night would need transport. My bed was hard and I found the design of the room could cause accidents and was hard to locate wardrobe at first! Breakfast good but again expensive. Staff very polite and friendly though and in general had a pleasant stay. July 26, 2015
Rated 5.0 out of 5.0 by Great experience The decor is modern and very well done. The staff are great; the food is delicious. A wonderful experience. July 23, 2015
Rated 2.0 out of 5.0 by Noisy music until 1.00am I was warned on check in that there was a wedding and it may be noisy. Was this supposed to be advice to buy ear plugs as it was too late to change hotel? July 23, 2015
Rated 5.0 out of 5.0 by Great Hotel Really happy with the stay in the hotel. The room was a good size and the bed was huge. July 20, 2015
Rated 3.0 out of 5.0 by Disappointing My stay at this notable hotel was the last of overnight stop-overs on the return - after many years - to my home in the area. The other hotels were also Holiday Inn but 'express', and unpretentious establishments with #however# many redeeming features. This 'South Kingston' hotel has seen better days, though one cannot ignore the small but welcoming reception hall and adjoining restaurant. This section of Portsmouth Road is semi-residential with a number of car businesses within sight, this to a large extent excluding the proximity of the Thames river flowing London-wards. Car parking is inconveniently situated at a location behind the hotel requiring careful driving and a lengthy walk alongside car warehouses or similar. My standard room was comfortable though I suspect in line for refurbishment. My ordered meal - served by a well-mannered Indian waiter - helped me relax before a busy day, I believe this Holiday Inn is better-suited as a location for private functions, one being very much in evidence that particular evening. Unfortunately the situation cries out for space and landscaping, which could transform the attractiveness of a potentially useful venue. July 19, 2015
Rated 4.0 out of 5.0 by responsible director I am happy to recommend the hotel to another. The hotel was clean, high quality and the atmosphere was very friendly. July 17, 2015
Rated 3.0 out of 5.0 by Good room - poor customer service Checking in was good and two of the three rooms were ready early for us to prepare for the wedding. However the third room allocated had not been cleaned and our daughter had to move not ideal when time is limited. Isabella on reception was very helpful and arranged a taxi for us. Sadly the bar staff are not properly trained and the beer provided very poor. Breakfast on the Sunday was spasmodic with things coming out bit by bit and tables being cleared while we were still eating. Khaled was very abrasive on the Saturday evening and I had to ask him to stop pointing at me. Perhaps some staff traing is in order. The rooms were comfortable and clean. Obviously the cleaners know how to do their job. July 16, 2015
Rated 3.0 out of 5.0 by Pretty good hotel, but EXPENSIVE! Stayed here for a week on a business trip. Room was about what I would expect from a Holiday Inn -- small but cozy, with decent shower. Good blackout curtains and pillows for a good night's sleep. Gym was difficult to get access to (required stopping by the desk each time I wanted a morning workout). WiFi was a little buggy on my mobile devices but it worked eventually. Breakfast was very good -- a pretty full English buffet with traditional hot foods, breads and cereals, fruits, juices. Variety was not as full as other hotels I have stayed in the London area, but I still ate well. No luxuries, no frills, about what I would expect from a Holiday Inn. Breakfast service was very friendly, desk service far less so -- I received some attitude from the front-desk clerk at check-in over something as trivial as not having my travel agent link my IHG Rewards number with my reservation (and I was in no mood for attitude after arriving off an intercontinental flight) I could not believe the price my company was paying. Granted, this is London and the hotel is in a pleasant area along the River Thames -- though not central, not in a touristed area, and far from the tube. Perhaps the company travel agent negotiated a really bad bargain, but for what I was getting my bill would have been pricey even in US Dollars. July 15, 2015
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