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Rated 4.4 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Best place to stay in Suva for Business Very comfortable beds, clean rooms. Staff is outstanding, service is excellent. Car shuttles, checkout etc are well organised. Very safe and secure. Nice relaxing bar and pizza bar out by the pool. 17 June 2014
Rated 5.0 out of 5.0 by Great staff and great service The staff at Holiday Inn Suva are very friendly, treat you with respect, go out of their way to make your stay a pleasant event. Many are long serving and treat you as a valued customer each time you visit!! Always good to go back to Suva to Holiday Inn even if the price is a little on the expensive side. In comparison to other hotels in Suva, I continue to come back to Holiday Inn. 14 June 2014
Rated 4.0 out of 5.0 by Friendly efficient staff, good location I have stayed at Holiday Inn, Suva on a number of occasions and have always felt comfortable. The staff is very friendly and efficient from front desk, porters, dining staff to housekeeping. Any small issue (not many!) that I have raised has been well dealt with efficiently and with a smile. It is well located, close to, but not in the middle of the hustle of the town and close to government departments for business. Rooms overlooking the pool and the water are great for relaxing after a day's work. 10 June 2014
Rated 4.0 out of 5.0 by 4 Night Business Stay Arrived late evening staff, staff were very welcoming. Good range of beers and food in the poolside bar was average. I found the restaurant to be much better and a lot cooler. The rooms were large enough to feel very comfortable and with plenty of power points. Décor is dated but still very clean and tidy. Air conditioner is the best I have had anywhere in the world, nice and cold for this region..Hotel met all my needs and will probably stay there again on my next visit. . 10 June 2014
Rated 5.0 out of 5.0 by Friendly Staff comfortable place to stay We stayed in room 113 and pointed to the staff the in adequacy of the room facility we propose to come again on 4 th July for a few days 05 June 2014
Rated 5.0 out of 5.0 by Great place to stay the staff are very helpful and efficient. Food very good. The rooms are very spacious and the bed was very comfortable. 04 June 2014
Rated 4.0 out of 5.0 by Best in Suva City center Nothing to say. They are all well organised. You can not compare with developed coutries but they are keeping their level over years. 01 June 2014
Rated 5.0 out of 5.0 by comfortable bed and great service enjoyed staying in holiday inn, this was my second visit , i stayed here in august 2013 spending three nights and enjoyed my stay . staffs has been as friendly as my previous visit , excellent service was provided. 30 May 2014
Rated 5.0 out of 5.0 by Great hotel. Enjoyed my stay. Highly recommended. I stayed at Holiday Inn Suva for 13 nights on a business trip. The entire time the staff at the hotel were incredibly friendly, polite and helpful. The rooms are great, not perfect, but suitable for the occasion. I ate in the newly renovated restaurant, the outdoor poolside dining area and the inside bar area. The staff in all the areas were fantastic with great service provided. The food selection was very good. The pizzas from the wood fired pizza oven were excellent!! Some evenings they have live music at the outdoor poolside dining area and its great entertainment. The location of the hotel is ideal for both business and pleasure. Centrally located but just far enough away from what can be a very busy city centre. 21 May 2014
Rated 5.0 out of 5.0 by Great Service Really wonderful staff, that made our stay a pleasure. Everyone was so helpful and friendly. Hotel was a great base for work and an excellent place to relax in the evening. Great food too. 12 May 2014
Rated 3.0 out of 5.0 by Suva Experience Stayed two nights at Holiday Inn, Suva so we could see experience Suva. Staff were very friendly, welcoming and helpful. Hotel lobby and restaurant had been remodeled. The remainder of the hotel had a retro feel. New carpets, a fresh coat of paint throughout, upgraded manchester and curtains would really give this hotel, which in the heart of the city, a real lift. No doubt the GPH due to open next door will provide a catylist. The area around the pool was relaxing and complimented by the availability of wood fired pizza. There is something special about Fiji people and the warmth and genuine stance of staff will be a major reason to return to Fiji. 05 May 2014
Rated 5.0 out of 5.0 by Good service, convenient location Excellent concierge staff, responsive front desk reception. Housekeeping services could improve, ignored cleaning showers some days. Should also try to make up rooms within 2 hours of the tags being placed on the door. Exhaust fan in toilet/bathroom doesn't work. Restaurant staff seemed confused about kids 12 and under eat free policy, ended up paying either full or half price. 24 April 2014
Rated 5.0 out of 5.0 by Welcome Home You don't need to go looking for a place to stay in Suva other than the Holiday Inn. It is the best. Great staff, (no amazing staff), friendly and relaxing atmosphere, wonderful food and drinks, clean room. Nothing was too much to make my stay the best. Problem with the internet and the tv, but then where doesn't that happen around the world. Greeted each day by warm, sincere and lovely people, going out of their way to make this place feel like home. Booked in already for my next trip Vinaka 18 April 2014
Rated 4.0 out of 5.0 by Excellent Staff Make Up For A Tired Hotel Wonderfully friendly and very helpful staff (particularly Eliosi the magician concierge and Lani at reception made up for a very tired room, indubitably due to the rather wet and humid conditions that plague Suva. The room rate is very much on the high side if measured in terms of a price to value for money ratio, even by international standards! With the newly spruced up GPH soon to open its doors next door, the Holiday Inn will seriously need to lift its game in order to compete, as it will no longer wear the crown of Suva's one and only decent international standard hotel. 21 March 2014
Rated 4.0 out of 5.0 A Good Stay All Around a great location fantastic service. This is a great hotel. Staff are always friendly and they try so hard to to do what you ask. The hotel is close to the city centre you can walk there and taxis are cheap for getting around. There is also a pleasant walk around the sea wall. I can say this was a postive experience all around 27 February 2014
Rated 5.0 out of 5.0 Holiday Inn Suva I think that this hotel is the best in Suva. The staff is very very friendly and helpful. The room was clean, but creaking bed is something special. ))) 24 December 2013
Rated 2.0 out of 5.0 by A disappointing stay After having made a reservation several weeks in advance, I was asked if I actually had a reservation when I reached the front desk. After the clerk finally acknowledged that I did have a reservation, I asked for a quiet room that did not face the inner courtyard and the music in the evening. I was then given a room that faced the courtyard. I asked to change rooms but was told that no other rooms were available. That was untrue; there were at least two other rooms available on the same floor. My room rate was supposed to include free internet access. I was told that it didn’t. I was then told that someone would check so determine whether I was supposed to have free access I was told I would receive a return call to confirm my access, but didn’t receive the call I had been promised. I informed the front desk that the printer in the business centre needed a new ink cartridge. The employee at the front desk declined to change it. The exchange rate to buy Fiji dollars with another currency at the Holiday Inn is outrageously poor – at least 20 percent less desirable than what can be obtained at ATMs, even with their stiff fees. Compared with other options within walking distance, the food at the hotel’s restaurant is overpriced and of no better quality. Having just finished my fifth stay at the Holiday Inn Suva over the past 2.5 years, I can justifiably say that the service has deteriorated significantly. As a platinum elite member I still wonder what the advantages of my membership and status are. I certainly haven’t discovered them through my stays at the Holiday Inn Suva. 17 December 2013
Rated 3.0 out of 5.0 by 18 Day Stay - Overall Feedback Excellent spot in the heart of Suva and very convenient to all amenities. This is the only decent place now in Suva to stay. We have been regular customers of the Holiday Inn both business and pleasure this year and so far I have stayed there twice already and will be our third stay this month. My booking in September for a week has been excellent, they upgraded my booking to the Centre Block and the room I had was very good. My recent stay of 18 days for business, I had to request for an upgrade to the Centre Block. I thought the money I am paying was not worth the block on the wing. I emailed the reservations well before my trip requesting them to give me the same room I had in September but there had been some misunderstanding that they were not aware of that request. The Manager was very helpful to do the upgrade. Here are some observations of my stay. 1. The door of my room was left open during cleaning while the cleaners were chatting away in another room. I had to return to my room to pick up something and found my door open, called out but no one was there but they were talking in the next room. My concern is that if someone else off the street decided to walk up the stairs without being noticed, they would have taken my personal belongings. I raised this with a staff member from the reception area and he dealt with this straight away. 2. The bathroom floors (tiles) are not clean. Bathroom is very tired, the whole room is so the renovations I believe is being conducted will help. 3. In Dinning Service is good 4.The room is very tired looking and a bit expensive for what it is worth this stay 5. Seemed short staffed at the reception area. Lots of guests waiting to check in which I noticed a number of times. 6. Expensive for photocopy usage 7.Reception area more often then not doesn't have any permanent attendance especially when I called. I had to go downstairs if I want something done straight away. 8. Provided extra roll out bed at no charge for a long stayer - that was great. 9. Bar people are lovely - very helpful - makes great martinis 10. Reception was very helpful, all staff members are very helpful. 11. Service can be very slow sometimes but that is Fiji. 12. Customer service is good. Good competition will be good for Holiday Inn 13. A whole new facelift of the hotel is long overdue. 14. The Restaurant food is the same all the time. 15. I had bad stomach every time I use the room coffee and I believe it is the milk. I have to go externally for good coffee. 16. Holiday Inn needs a good Brewster 17. Staff was very helpful to help with me using one of the boardrooms for meeting at short notice 18. The lady that cleaned my room who also looked after my clothes has been excellent We have a three day booking from 27th December to 29th December 2013 for a Centre Block Premium Executive Room 12 December 2013
Rated 3.0 out of 5.0 by Food Must improve the food quality - what i ate was not tasty - used to be better 11 December 2013
Rated 5.0 out of 5.0 room service marvellous. good location excellent hotel to stay. very clean and helping staff. room service was a beauty. location kool and a walking distance to town. go for it if u staying in suva. this is d best hotel in suva.<3<3<3 05 December 2013
Rated 5.0 out of 5.0 by Home away from home The Holiday Inn Suva is a true home away from home. Staff are extremely friendly and go out of their way to be helpful. Hotel amenities are great and the hotel is very clean. It is always a good feeling to get back to the hotel at the end of a day's work. 20 November 2013
Rated 5.0 out of 5.0 by Great service I could not fault my stay and the staff were the amazing and so friendly and helpful. Well done!!! 19 November 2013
Rated 5.0 out of 5.0 by Felt like home Staff were SO respectful but extremely friendly; always ready to help in any way. They make you feel important to them, and very welcome. The view from my room was great, seeing stunning sunsets across Suva Harbour. Always good to sit in the courtyard, with some food or drink, and listen to the music from the live bands. Very handy location. I am usually a long-term guest, and will stay there again next time. 16 November 2013
Rated 4.0 out of 5.0 by Expensive for what you get Found the hotel location, food and surrounding very good; I had 2 problems: 1. the block we stayed in to get to especially at night you had to walk pass the entertainment stand plus the outside guests. Thought there would have been a better path to this block. 2. Room rate for what you got was very expensive. I booked after I left in the Holiday Inn in Suva into the Holiday Inn in Auckland Airport. The rate was a good 3rd less and the room was a more modern spacious room. 12 November 2013
Rated 4.0 out of 5.0 by Enjoyable experience with great service The room was comfortable, the staff were friendly and helpful, overall service was great. 11 November 2013
Rated 5.0 out of 5.0 by Managers Attitude Hi ther,e hello an good evening,im writing this review just some attitudes of some managers woking in holiday inn in suva i was having a few beverages inside the bar the evening that I arrive...one of your managers by the name of MIRI, she was like giving orders to workers who were doing the serving for the guest..like ordering them around..an telling them wat to do in front of guest..That just tells me that's unprofessionalism,an secondly they were doing like meetings behind the bar..that is unprofessional if she wants to talk to them,take them some where private.the guest don't wanna see things like that...From my point of few she must go that's not professional the things shes doing..an secondly she is bringing in her relatives like she owns the hotel...telling them to sit inside the barman chatting,laughing so load..disturbing other guest...she must be terminated or get a warning...my good point is they is two awesome workers id like to say their names...Esita,she works in the restaurant area..an Apenisa Bar tender...this two a the most hard woking workers ive ever come across especially Esita..she comes in on time,having breaks on time,an do her work very professionalism,an so is Apenisa,this two must get a promotion gotta be yes...because top guys like GM,u don't see wats going on only us guest see this things...an my last point is wat a nice hotel this is..ill come bk here in xmas this year...Cheers Neddy UK 04 November 2013
Rated 5.0 out of 5.0 by Excellent stay - as always! This hotel has become my second home in the Pacific. The management and staff are invariably helpful, friendly and efficient, and it's always a pleasure to stay here. My most recent stay however, was slightly marred by being in a room facing the road, where there were ongoing roadworks. I think this is only a temporary situation however, and all should be well for my next visit in a couple of weeks. 02 November 2013
Rated 5.0 out of 5.0 by Warm and cosy stay It is great place to relax and escape from daily stress. I love the scenery and the staffs there. Frankly to say as a gold elite member, I expected more benefits than free wifi. 15 October 2013
Rated 3.0 out of 5.0 by Mr. There were 3 wings in the holiday. Centre wing is where I like to stay which is nearer to hotel lobby and restaurant. East and West Wing recommended for traveler with family which is two story building, upper and lower level. Lower level with opening to the pool and garden which is ideal for family with children. Good for business and leisure for short stay. Restaurant menu seems remained same from last my last few visit. 12 October 2013
Rated 5.0 out of 5.0 by Excellent service and nice facilities Spent a very pleasant day and night at this hotel and would definitely recommend it to anyone. They had a nice gym and pool and the restaurant had impressively good food. The staff were very courteous, responsive and helpful. I'd highly recommend the Suva Holiday Inn! 07 October 2013
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