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Rated 3.8 out of 5 by 66 reviewers.
Rated 1.0 out of 5.0 by Very Poor Quality Hotel This is one of the worst foreign brand-name hotels I've stayed a in Chinat: - Room was filty with stains on the walls, carpet, bedding. - Whole hotel smelt musty and of second-hand smoke. Carpet and walls in hallways were stained and scuffed throughout. - Food in buffet was poorly prepared, bland, lacked variety. Restaurant was filty. Dirty floor, work stations. - Old, worn gym faciities. Pool was still closed for supposed `maintenance,' even though that started in April! In fact the pool was half empty and the surrounding areas was being used as storage space. No maintenance work was visible. - Staff were not friendly and in worst case, unprofessional and uninterested in assisting. - Executive lounge food and drink offerings were a joke compared with other Holiday Inns. ie. cold french fries and unidentified pieces of fried chicken #?#, small portions of canned fruit salad. - Very poor value for money. Other Holiday Inns in China charge similar rates with superb facilities and service. - Nice location not far away from the old area of Suzhou and Panmen riverside walking track. 22 July 2014
Rated 5.0 out of 5.0 by Good Nights Sleep The stay at the was excellent as usual. Staff are always willing to go out of their way to assist when requested. The hotel is easily accessible to my area of work. The student trainees are very willing to assist and learn; they remember my likes and take care of them. It is like coming home. Well done and thank you to all the staff at the hotel. 18 July 2014
Rated 5.0 out of 5.0 by 房间无wifi 酒店其他设计OK,就是网络存在问题,房间无WIFI,公共区域WIFI速度太慢,建议更新设施,酒店整体服务尚可,房间设施相对陈旧 16 July 2014
Rated 2.0 out of 5.0 by 早餐糟糕,浴室的淋浴房漏水严重 真的太糟糕了。 问客房服务中心要了勺子,竟然没有送来 早餐选择性少,味道差,感觉都是前一天晚上自助餐剩下的。 浴室的淋浴房的密封条没有贴完整,水都漏到外面来了 16 July 2014
Rated 5.0 out of 5.0 0.0 床很素服 床很素服= =跟其他假日一样,枕头软了,前台很棒也不错!0.0 总体很好,下次还是会住,- -餐厅 0.0望天 厨师们加油 15 July 2014
Rated 5.0 out of 5.0 by 优质服务 免费升的房间,而且特意很贴心地安排了很安静的楼层,非常感谢酒店的周到细心!设施没的说,前台和客房的服务人员都非常的好。一楼的自助早餐非常好,二楼的晚餐也不错。以后到苏州还会选择这家! 10 July 2014
Rated 5.0 out of 5.0 by 一次非常愉快的入住体验 酒店虽然06年开业,但是各方面维护的非常好,看不到历史的痕迹:) 之前一直担心位置偏,但是实际入住后完全打消了顾虑,靠近盘门,周六晚上真的是非常漂亮的,吃完晚饭出去走走,舒适,惬意。 酒店的HH和早餐也非常不错,给赞。 前台员工十分友善亲切,尤其是Chen经理非常帮忙,所有工作人员都很helpful,总之是非常愉快的一次入住体验。 希望还能有机会来友联! 04 July 2014
Rated 5.0 out of 5.0 by everything is good Even the location is not very good, but rooms and staff are good. Upgrade for a platinum member. and one free traditional noodle for one room. 25 June 2014
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