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Rated 3.9 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 by 很好的体验 位置稍偏,酒店大堂,房间设施都非常好。早餐丰盛,对IHG会员很好。 赞! 不足是游泳池没开,HAPPY HOUR没什么可吃的,房间网络不好。 23 March 2014
Rated 5.0 out of 5.0 总体还行 房间很好,挺舒适的,估计是我失眠关系和个人喜好关系,喜欢比较硬的床,所以略微失眠,总体很棒!下次还住! 位置要的话还行! 21 March 2014
Rated 4.0 out of 5.0 by 还不错吧,物有所值! 升级到了行政,感觉房间略小。位置有点偏,总体来说还可以吧,就是前台不太热情。早餐很不错,吃的很饱。不过感觉酒店的基础设施有待完善,行政酒廊居然不在行政楼层里面。。HH还是在大堂吧里面 21 March 2014
Rated 3.0 out of 5.0 by 客房没有无线网络 客房没有无线网络非常不方便,餐饮的品种比较单调,例如咖啡不是现磨的,几次来入住发觉餐厅的餐食品种变化很少 11 March 2014
Rated 5.0 out of 5.0 by 方便 酒店位置还不错,交通比较方便,酒店门口就是公交站,轻轨也很近。房间比较干净,设施齐全,服务也好,早餐品种多,奥灶面不错,性价比高,对于商务出差是一个不错的选择。 11 March 2014
Rated 3.0 out of 5.0 by 员工太粗心 以最优弹性房价预订入住的,居然说是unquarfying stay. 更离谱的是,网上提交遗漏积分后得到的回复是,经过further review,发现我的房价是deeply discounted. 无语! 26 February 2014
Rated 4.0 out of 5.0 by Good Service Good service from front office &room attendance. But non smoking room has strong smoking smell, it's too bad. 24 February 2014
Rated 1.0 out of 5.0 by 价格高 质量低 无论硬件还是软件、服务 远未达到Holiday inn的品牌应有的水平。 价格比同在苏州的长江智选高好多 但总体水平还不如长江智选。 06 February 2014
Rated 4.0 out of 5.0 by 春节期间打了折扣 春节期间优惠半价订的房间,性价比不错。但是定的时候我看到有早餐,到店告知活动订房没早餐。我预定的无烟房,入住的时候烟味很重,而且晚上服务电话一直没办法接通,虽然理解春节服务的人少,还是觉得打了折扣。好在后面给换了房,还送了水果,总体感觉还不错。 05 February 2014
Rated 5.0 out of 5.0 感觉很好欲有所值 入住很满意,下次会继续入住入住很满意,下次会继续入住入住很满意,下次会继续入住入住很满意,下次会继续入住入住很满意,下次会继续入住 31 January 2014
Rated 5.0 out of 5.0 by Good place to come "home" too I again enjoyed my time at the hotel; as usual the staff were friendly, good attitude and present themselves well. Well done and keep up the good work. 13 January 2014
Rated 5.0 out of 5.0 by 干净舒适 很好,舒适干净,周围吃饭的地方也比较多,出行也比较方便。无线网络也很快。会员入住有下午茶和水果赠送。 31 December 2013
Rated 5.0 out of 5.0 by Comfortable and quite room It is a great place to return to when on businss or pleasure. Good place to come home to and great people who are always willing to serve and help. 26 December 2013
Rated 5.0 out of 5.0 比较不错,性价比挺好 就是地方有点不方便,服务员挺客气的,态度不错。VISA给升了一级,送水果。 希望会员待遇能提高点。 总体来说属于优良吧 17 December 2013
Rated 5.0 out of 5.0 by Great service The service was excellent as usual. Good attitude, quick response, easy to get to, and quite location. 16 December 2013
Rated 3.0 out of 5.0 by 灰頭土臉的度假經驗 飯店附近正在動遷 噪音及灰塵使得入住感覺很糟 酒店一樓的餐飲 推出的牛排自助餐 牛排煎到焦黑 配菜沒幾樣 感覺非常糟 不像曾經住過其他假日系統酒店 對會員水果催了三次還是沒送 最後也放棄了 唉 這樣良莠不齊的連鎖系統 無語~~~~~~~~~~~~~~~~~~ 12 December 2013
Rated 1.0 out of 5.0 by 管理混乱 人员培训不到位 前台服务混乱,员工搞不清楚状况,预定找不到,结账结不清楚,大堂吧这个人可以做到签单,过一天另外的人就不可以了,还说从来都不可以。那我前一天挂的房账是我在做梦么? 29 November 2013
Rated 4.0 out of 5.0 by 不错的酒店 很厚道的酒店,虽然只是普通会员,还是送了水果。酒店挺好的,感觉是新装修不久,挺干净的,房间也很舒服,遗憾的是游泳池没有开放。就是位置对我来说有点偏。 25 November 2013
Rated 5.0 out of 5.0 by Good Hotel to stay The General Manager is doing a great job to improve the quality and service at the hotel. The quality of the meals has improved, together with the quality and reliability of the staff. No longer do you receive poor service from the some of the staff. Response from the General Manager and the staff is excellent as compared to the previous GM who never was seen or responded to any of concerns from myself. If there is something to be resolved, the General Manager and the staff respond in a very timely manner. Breakfast and dinner quality and service has improved, the price is now reasonable compared with the quality and selection. In the past, the price was not reasonable. One of the staff are doing an excellent job on customer service. Thank you to the General Manager and the staff at the Youlian Holiday Inn, Suzhou October 27, 2013 29 October 2013
Rated 1.0 out of 5.0 by noise room terrible noise from the truck on the street,i can't sleep all ni ght. 27 October 2013
Rated 2.0 out of 5.0 by Poor services a. no internet service b. reception staff was not familiar with Suzhou scenic spots at all c. no concierge service at all 18 October 2013
Rated 4.0 out of 5.0 by value for the money The location is in the south of the city. There is a supermarket near the hotel. There aren't any restaurants in the surounding area. The chinese food in the hotel tastes good 10 October 2013
Rated 3.0 out of 5.0 by 酒店餐厅非常差 设施陈旧,周边环境脏乱差,当天中午餐厅煤气坏了无法用餐,晚上点了牛排,没想7分熟牛排肉根本咬不动,经理过来原以为是厨师煎的太熟了,换了一份后还是一样,其实就是原料不新鲜。 19 September 2013
Rated 5.0 out of 5.0 by Good place to stay Staff very helpful and friendly. Breakfast had good variety and very nice. Decor of room and whole hotel first class. A very comfortable and enjoyable stay. 26 August 2013
Rated 2.0 out of 5.0 by 中规中矩 达不到现在的HolidayInn标准 入住这家酒店是为了这里绝佳的地理位置 可是自入住之前到最后我对这里的印象慢慢变差 让人完全没有觉得作为优悦会会员的优越感 开始咨询到问路到确认 这里的接线员从来都没有介绍过酒店名称 因为前一次确认航班出了问题 第二天入住前得知预订取消(已向酒店确认只取消前一天入住 第二天正常 前台把预订所有取消) 入住之后发现浴巾和枕套不干净 抽纸快用完也没有更新 第二天吃早餐的时候发现咖啡机旁边没有搅棒 冲麦片旁边的牛奶时常倒完了也没有人添加 早餐没有让人留下印象的 还是得说这家的前台服务真的很有缺陷 尤其是一位男性接待员 语气让人十分不舒服 最后得说 你们提供的ihg预订专线在晚上十二点时很难接通 但是选择英文选项才有人应答 希望加强管理 12 August 2013
Rated 4.0 out of 5.0 by 安静的睡眠环境 虽然临近高流量道路,但是隔音效果非常不错,加上Holiday传统的优质床上用品,睡眠质量非常有保证! 16 July 2013
Rated 5.0 out of 5.0 by 整体来讲不错 感觉员工服务意思一般,特别是餐厅的服务员,我在上海住宿第三天以后,再去餐厅可以直接喊出李先生早,感觉很温馨,在友联都住了半个月了,每次去都问我是那个房间的,更别说我姓什么了,可能我对洲际的要求比较高,不过还是希望能进步 29 June 2013
Rated 2.0 out of 5.0 by poor shower, poor food I experienced 2 problems, the major one is poor shower, water pressure is poor. food is no good, and no choice nearby. 24 April 2013
Rated 5.0 out of 5.0 客房性价比高 住过最低价的带游泳池的Holiday Inn。常住客直接升级到行政楼层。所有房间无窗户对吸烟客户有麻烦。 02 April 2013
Rated 4.0 out of 5.0 by good hotel for business stop this is a very good hotel for business stop. I like it. If the breakfast can be improved, It will be best. 23 January 2013
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