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Rated 3.8 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Good Hotel to stay The General Manager is doing a great job to improve the quality and service at the hotel. The quality of the meals has improved, together with the quality and reliability of the staff. No longer do you receive poor service from the some of the staff. Response from the General Manager and the staff is excellent as compared to the previous GM who never was seen or responded to any of concerns from myself. If there is something to be resolved, the General Manager and the staff respond in a very timely manner. Breakfast and dinner quality and service has improved, the price is now reasonable compared with the quality and selection. In the past, the price was not reasonable. One of the staff are doing an excellent job on customer service. Thank you to the General Manager and the staff at the Youlian Holiday Inn, Suzhou October 27, 2013 29 October 2013
Rated 1.0 out of 5.0 by noise room terrible noise from the truck on the street,i can't sleep all ni ght. 27 October 2013
Rated 2.0 out of 5.0 by Poor services a. no internet service b. reception staff was not familiar with Suzhou scenic spots at all c. no concierge service at all 18 October 2013
Rated 4.0 out of 5.0 by value for the money The location is in the south of the city. There is a supermarket near the hotel. There aren't any restaurants in the surounding area. The chinese food in the hotel tastes good 10 October 2013
Rated 3.0 out of 5.0 by 酒店餐厅非常差 设施陈旧,周边环境脏乱差,当天中午餐厅煤气坏了无法用餐,晚上点了牛排,没想7分熟牛排肉根本咬不动,经理过来原以为是厨师煎的太熟了,换了一份后还是一样,其实就是原料不新鲜。 19 September 2013
Rated 5.0 out of 5.0 by Good place to stay Staff very helpful and friendly. Breakfast had good variety and very nice. Decor of room and whole hotel first class. A very comfortable and enjoyable stay. 26 August 2013
Rated 2.0 out of 5.0 by 中规中矩 达不到现在的HolidayInn标准 入住这家酒店是为了这里绝佳的地理位置 可是自入住之前到最后我对这里的印象慢慢变差 让人完全没有觉得作为优悦会会员的优越感 开始咨询到问路到确认 这里的接线员从来都没有介绍过酒店名称 因为前一次确认航班出了问题 第二天入住前得知预订取消(已向酒店确认只取消前一天入住 第二天正常 前台把预订所有取消) 入住之后发现浴巾和枕套不干净 抽纸快用完也没有更新 第二天吃早餐的时候发现咖啡机旁边没有搅棒 冲麦片旁边的牛奶时常倒完了也没有人添加 早餐没有让人留下印象的 还是得说这家的前台服务真的很有缺陷 尤其是一位男性接待员 语气让人十分不舒服 最后得说 你们提供的ihg预订专线在晚上十二点时很难接通 但是选择英文选项才有人应答 希望加强管理 12 August 2013
Rated 4.0 out of 5.0 by 安静的睡眠环境 虽然临近高流量道路,但是隔音效果非常不错,加上Holiday传统的优质床上用品,睡眠质量非常有保证! 16 July 2013
Rated 5.0 out of 5.0 by 整体来讲不错 感觉员工服务意思一般,特别是餐厅的服务员,我在上海住宿第三天以后,再去餐厅可以直接喊出李先生早,感觉很温馨,在友联都住了半个月了,每次去都问我是那个房间的,更别说我姓什么了,可能我对洲际的要求比较高,不过还是希望能进步 29 June 2013
Rated 2.0 out of 5.0 by poor shower, poor food I experienced 2 problems, the major one is poor shower, water pressure is poor. food is no good, and no choice nearby. 24 April 2013
Rated 5.0 out of 5.0 客房性价比高 住过最低价的带游泳池的Holiday Inn。常住客直接升级到行政楼层。所有房间无窗户对吸烟客户有麻烦。 02 April 2013
Rated 4.0 out of 5.0 by good hotel for business stop this is a very good hotel for business stop. I like it. If the breakfast can be improved, It will be best. 23 January 2013
Rated 1.0 out of 5.0 Service is not good The general attitude of service, air conditioning temperature is too hot and can not change, there is no courtesy to Platinum Member. 20 January 2013
Rated 2.0 out of 5.0 by Some uncomfortable experience in Suzhou Youlian As the long term memeber of IHG, my past experience in Holiday Inn, Holiday Inn Express, Crown Plaza and Intercontinental was quite well, and I am gratful for the professional work and service from your good employees. However the 1 night experience in Suzhou Youlian was such so so. Firstly, the reception boy was very unpolite when I checked some questions with him, whoes performance looks like a State-owned Hotel employee, far from the typical IGH style which I like very much. He does need some professional trainning for how to be a nice reception. Secondly, the Breakfast was horrible, sorry about that word, but unfresh fruit, limited dishes also not that fresh, quality is not Holiday Inn level. And worse than my previouse stay in Suzhou Youlian before. Hope the managment would pay some attenion on those customer experience, and improve something to honor IGH reputation. Many thanks! 08 January 2013
Rated 1.0 out of 5.0 by not good service, not good food. the phone is not working in two dats when we stayed in this hotel, and the hotel did not give us notice when we checked in. Also no one was telling us the problem until we asked. the breakfast food is terrible. 29 November 2012
Rated 3.0 out of 5.0 by 价格实惠 相比住过的其他的假日酒店,前台的服务态度有待改善;客房服务,上一回入住床头旁边很大一个水果残渣,已经干了也没打扫;自助晚餐的味道尚可,早餐种类丰富。但酒店的价格相比来说还是实惠的,不是特别苛刻的话,是个不错的选择。 26 November 2012
Rated 1.0 out of 5.0 假日酒店服务越来越差 我作为假日酒店的常客,真是不忍心看到假日酒店的服务如此的差,经常出现,会员卡不积分,私自刷本人信用卡、私自结账,结账时间长,人员流失率高 11 November 2012
Rated 5.0 out of 5.0 by Nice Place, With Taxi and Food Issues Nice place, with great staff, but the breakfast is somewhat "local" and taxis are not easy to get, even with staff calling for them. 20 October 2012
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