Rated 3.8 out of 5 by 86
Rated 5.0 out of 5.0 by John71717171 Good Hotel to stay
The General Manager is doing a great job to improve the quality and service at the hotel. The quality of the meals has improved, together with the quality and reliability of the staff. No longer do you receive poor service from the some of the staff. Response from the General Manager and the staff is excellent as compared to the previous GM who never was seen or responded to any of concerns from myself.
If there is something to be resolved, the General Manager and the staff respond in a very timely manner.
Breakfast and dinner quality and service has improved, the price is now reasonable compared with the quality and selection. In the past, the price was not reasonable.
One of the staff are doing an excellent job on customer service.
Thank you to the General Manager and the staff at the Youlian Holiday Inn, Suzhou
October 27, 2013
29 October 2013
Rated 1.0 out of 5.0 by jerry7792 noise room
terrible noise from the truck on the street，i can't sleep all ni ght.
27 October 2013
Rated 2.0 out of 5.0 by Liao Poor services
a. no internet service
b. reception staff was not familiar with Suzhou scenic spots at all
c. no concierge service at all
18 October 2013
Rated 4.0 out of 5.0 by yuj0511 value for the money
The location is in the south of the city. There is a supermarket near the hotel. There aren't any restaurants in the surounding area. The chinese food in the hotel tastes good
10 October 2013
Rated 3.0 out of 5.0 by sunnyz 酒店餐厅非常差
19 September 2013
Rated 5.0 out of 5.0 by Jpk123 Good place to stay
Staff very helpful and friendly. Breakfast had good variety and very nice. Decor of room and whole hotel first class. A very comfortable and enjoyable stay.
26 August 2013
Rated 2.0 out of 5.0 by Moune 中规中矩 达不到现在的HolidayInn标准
因为前一次确认航班出了问题 第二天入住前得知预订取消（已向酒店确认只取消前一天入住 第二天正常 前台把预订所有取消）
还是得说这家的前台服务真的很有缺陷 尤其是一位男性接待员 语气让人十分不舒服
最后得说 你们提供的ihg预订专线在晚上十二点时很难接通 但是选择英文选项才有人应答 希望加强管理
12 August 2013
Rated 4.0 out of 5.0 by Tempman 安静的睡眠环境
16 July 2013
Rated 5.0 out of 5.0 by popcapli 整体来讲不错
29 June 2013
Rated 2.0 out of 5.0 by 2828 poor shower, poor food
I experienced 2 problems, the major one is poor shower, water pressure is poor. food is no good, and no choice nearby.
24 April 2013
Rated 5.0 out of 5.0 客房性价比高
02 April 2013
Rated 4.0 out of 5.0 by Kevinwo good hotel for business stop
this is a very good hotel for business stop. I like it.
If the breakfast can be improved, It will be best.
23 January 2013
Rated 1.0 out of 5.0 Service is not good
The general attitude of service, air conditioning temperature is too hot and can not change, there is no courtesy to Platinum Member.
20 January 2013
Rated 2.0 out of 5.0 by Helen2006 Some uncomfortable experience in Suzhou Youlian
As the long term memeber of IHG, my past experience in Holiday Inn, Holiday Inn Express, Crown Plaza and Intercontinental was quite well, and I am gratful for the professional work and service from your good employees. However the 1 night experience in Suzhou Youlian was such so so.
Firstly, the reception boy was very unpolite when I checked some questions with him, whoes performance looks like a State-owned Hotel employee, far from the typical IGH style which I like very much. He does need some professional trainning for how to be a nice reception.
Secondly, the Breakfast was horrible, sorry about that word, but unfresh fruit, limited dishes also not that fresh, quality is not Holiday Inn level. And worse than my previouse stay in Suzhou Youlian before.
Hope the managment would pay some attenion on those customer experience, and improve something to honor IGH reputation. Many thanks!
08 January 2013
Rated 1.0 out of 5.0 by kevin2013 not good service, not good food.
the phone is not working in two dats when we stayed in this hotel, and the hotel did not give us notice when we checked in. Also no one was telling us the problem until we asked.
the breakfast food is terrible.
29 November 2012
Rated 3.0 out of 5.0 by BazingaY 价格实惠
26 November 2012
Rated 1.0 out of 5.0 假日酒店服务越来越差
11 November 2012
Rated 5.0 out of 5.0 by StMichael Nice Place, With Taxi and Food Issues
Nice place, with great staff, but the breakfast is somewhat "local" and taxis are not easy to get, even with staff calling for them.
20 October 2012