Rated 4.1 out of 5 by 191
Rated 3.0 out of 5.0 by OUSooners2010 Mediocre Experience
We enjoyed the relatively close proximity to the Opera House, Botanical Gardens, and Circular Quay and thought that the room and view of the city that we received were nice. When we checked in, we were told that our room would be ready within the hour due to my rewards club status, so we left and had lunch and returned an hour later and were told that they were still waiting to prepare our room. We waited in the lobby for another 30 minutes in the lobby with our luggage and were not able to begin spending our time in the city and then I went back up to the front desk and inquired another time about the status of our room and was reassured that it would be ready shortly. Fifteen minutes later, I went up again and they said that it still wasn't ready and said that they would have housekeeping go to our room at that point to ready our room. I was confused as to why housekeeping was not intentionally dispatched to our ready our room when I was initially assured that our room would be ready within the hour. As such, unfortunately, we missed out on the first two hours of being able to begin enjoying Sydney because we were waiting for our room to be ready so that we could drop off our luggage in our room following our long, 20+ hour day of flying. After this initial experience checking in, the remainder of the time at the hotel was positive and enjoyable, but the first impression did taint our overall experience as it wasted time we could have been spending enjoying the short amount of time that we had to spend in Sydney.
12 December 2013
Rated 1.0 out of 5.0 by Ankush Worst Rception Staff and Managers
The staff reception was very unfriendly and rude everytime I called them for information.They overcherged me for the same night twice.When I called them they delayed sending me the invoice for my stay.
Hotel rooms were dirty and one of the cleaning staff after making my bed asked whether i wanted room to be vaccumed (FYI Floor was dirty).
Reception refused to provide cutlleries in room and even said that I wont need it.
Worst experience..wont stay at potts point next time...
12 December 2013
Rated 5.0 out of 5.0 by Ria11 friendly staff very clean premises great view of harbour comfortable room
My husband n I have stayed at Holiday Inn Potts Point over two years now and at least 5 times a year.
It is very central to everything railway station nearby, plenty of taxis.
Staff very friendly and obliging. Rooms very clean and comfortable.
Dining room breakfast is fantastic lots to choose from and very clean.
Staff very attentive and nothing is a problem.
We absolutely love staying there and feel very at home.
We have also stayed at Holiday Inn in Honolulu they were very obliging as well n rooms very clean and comfortable.
11 December 2013
Rated 2.0 out of 5.0 by NRC53 Much To Be Improved
Impression on arrival at reception was good but dissappointed when got to the room. Despite the room being non-smoking it had clearly been used by smokers as the smell was appalling. After a couple of days in the room I noticed a plastic bag had been put over the smoke detector on the ceiling by previous guests - pity the room staff didn't notice. Room looked very tired and old fashioned and desperately needs refurbishment although bed was clean and comfortable. TV didn't work but I couldn't be bothered with the hassle of reporting it. I've come to expect free wi-fi in most hotels I've used of late but this hotel wanted $9 per 2 hour session...totally unusable on a busy schedule. Wouldn't have been too bad if it had been a 2 hour usage session spread over my 5 night stay. Despite being an IHG Rewards Club member I wasn't aware of any recognition what so ever. We were offered shuttle bus to airport and duly arrived in reception 5 minutes before departure - unfortunately the bus didn't turn up. After half an hour of staff not knowing why the bus hadn't turned up we were offered a complimentary taxi ride to the airport. Unfortunately, the taxi driver refused to accept the voucher we were given and we ended up paying for the taxi. I won't be staying at Holiday Inn, Potts Point on my next visit to Sydney.
07 December 2013
Rated 5.0 out of 5.0 by Rembrandt Rooms
Overall everything was great, rooms ,location ,breakfast.
I haven't stayed in hotels for awhile so was a bit shocked as to what accommodation costs these days
06 December 2013
Rated 5.0 out of 5.0 by MJ2014 Great reception
Always nice to come back to this hotel, good reception service, friendly restaurant Manager and great harbor views, and love th fresh juice at breakfast.
05 December 2013
Rated 4.0 out of 5.0 by portia58 Priority check in
Reception staff are always friendly and efficient,checking me in and out with speed and courtesy.
04 December 2013
Rated 5.0 out of 5.0 by Diederik Take the harbour view room
The hotel is ideally located; the entry to Kings Cross station is right next to the hotel. It brings you to the center/harbour in 5-10 minutes. Also many bars, restaurants and shops near the hotel. I had spectacular views on the harbour with two gigantic windows looking out on the city, including the Opera House and bridge. Really worth the extra costs! The room was big and clean. Very friendly staff. I would book this hotel again.
30 November 2013