Rated 4.4 out of 5 by 281
Rated 5.0 out of 5.0 by Bruce6018 Great service
arrived at 11.30pm after a long flight reception staff were great checked me in quickly great friendly smile couldn't have asked for more, had a great room on the top floor with good views
01 October 2013
Rated 5.0 out of 5.0 by Twotravellers Quality stay
We stay at this hotel at least 4 times a year for one or two nights. It is consistently good and the food, over our past few visits, has really been good. The salads in the Biggles Bar are great and the Room Service meals have been excellent - I had the lamb cutlets and the whole meal was delicious.
29 September 2013
Rated 5.0 out of 5.0 by JudieE Excellent hotel and close to transportation to center city as well as airport
Comfortable bed, choice of pillow firmness, big room and refreshing fragrance!! Our flight was cancelled, and were glad that hotel was near a bus/train line to get us to center city so the day was not lost. Shuttle is helpful, as was the staff!
27 September 2013
Rated 5.0 out of 5.0 by Davr05 Friendly and helpful staff
Clean tidy and comfortable rooms, staff eager to assist and friendly,
24 September 2013
Rated 4.0 out of 5.0 by JessC No calls for complaints
I only stayed for one night, but I cant complain about anything. The room was nice, the staff were friendly and check in was fast and easy. It would be appreciated if they had a free Holiday Inn shuttle to and from the airport to avoid having to cab it or walk.
Other than that, I would definately stay here again.
24 September 2013
Rated 4.0 out of 5.0 by lasertag1 Adequate At Best for Flight Out
I was finishing up a 3 week trip to New Zealand and Australia having stayed at a number of IHG properties. I had hopes that this hotel would be top notch given that it was by the Sydney Airport.
The female staff member who checked me in was very friendly. She even asked out of all the IHG properties I had stayed at in New Zealand and Australia, which one's were the best? I mentioned that I had come off three weeks of visiting IHG properties. Her question made me think that the Sydney Holiday Inn rooms were going to be amazing.
There was no recognition of Platinum status. I had to even ask about the "complimentary" wi-fi.
The room was small and just acceptable. The biggest complaint would be the fact that you could hear through the walls. I could hear people watching TV and coughing on both sides of room #1004.
The room service was fast and tasty. They tended to put everything in "to go" containers. The restaurant was clean with a stylish decor.
The shower was a half glass wall shower and the pressure constantly changed based on the other showers along the hall.
Parking was reasonable at around $15 a night but the garage was too small and I ended up making my own space. I had to leave my keys at the front desk which meant that I had to go to the front desk each time I left the hotel.
If I go back to Sydney, I would consider a different IHG property unless my flight arrangements dictated otherwise.
22 September 2013
Rated 3.0 out of 5.0 by rockmad staff uninterested
counter staff rude and not helpful. would not stay here again, would rather stay in the city and transit to airport than stay here again.
16 September 2013
Rated 4.0 out of 5.0 by Louie4 Convenience to Airport
Comfortable room and bed, Service from staff was good.
10 September 2013
Rated 5.0 out of 5.0 by Farcry Thoroughly Recommend
It is always a pleasure to stay at the Holiday Inn Sydney Airport. Whether its the wind-down before a trip away or the final relaxation stop after a trip away before returning the normal world in which we live. I cannot fault the service provided by the staff of this establishment and will continue to stay at this hotel whenever travelling for business or pleasure.
05 September 2013
Rated 5.0 out of 5.0 by Baboo67 Comfortabel bed and staff are nice
King size bed was pretty good, enough space and very comfortable. Staff are disciplined well.
04 September 2013
Rated 4.0 out of 5.0 by BuntyA Comfortable Hotel with a Handy Location
Very well located close to the airport and train station. The room was well kitted out but lacked cleanliness especially in the toilet / bathroom.
03 September 2013
Rated 5.0 out of 5.0 by Rhonda10 Comfortable, clean convenient
Great place to stay when catching an early flight. It was great to be able to park the car, have a drink and meal and still get an early night.
02 September 2013
Rated 2.0 out of 5.0 by MalG Poor reception
Took five attempts to gain access to room, finally accomplished by duty supervisor.
Then advised to not leave the room until check out becuase no guarantee of getting back in.
Promised a discount on room service - only offer was a free dessert.
Thanks, but no thanks.
Very disappointing overall.
01 September 2013
Rated 4.0 out of 5.0 by Shelken comfortable bed & pillows & friendly staff
Room was clean and spacious. Bed and pillows where comfortable and sleep was amazing. Bathroom was functional & loved the mirrors outside of the bathroom. Fittings were good and hairdryer and iron appreciated.
Staff where friendly and accommodating.
We had slight trouble with the airport to hotel transfer but after a phone call to Holiday Inn we where promptly picked up.
31 August 2013
Rated 5.0 out of 5.0 by Maladuc2 Just great
We had a two night stay, our last nights of holiday before leaving Australia. The hotel has an ideal situation, near the airport for the ealy morning departure and near the train station for easy access to the city. The staff were really helpful with our tourism requests. We received an email with the directions to find the shuttle bus transfer from the airport (it would be helpful if this was on the website). The room was good in all respects, just a problem with the wifi which didn't work for us.
Overall very comfortable, friendly and convenient.
28 August 2013
Rated 5.0 out of 5.0 by Merrig66 welcoming and convenient
Friendly staff greet as you arrive and the location is convenient..easy parking and near to a railway station that takes you anywhere in the City. Shuttle service ot the airport was wonderful for catching early flights and the snacks in the bar were delicious and well priced.
27 August 2013
Rated 4.0 out of 5.0 by marghux good...but could be better
This hotel was well situated to the airport. We were able to use a shuttle service for a small cost. The guest room was clean and quiet. The bedding was of concern to me....only a duvet and no top sheet. Sometimes during the night its nice to be able to throw off the blanket or duvet and just be covered by a sheet. I also felt that the mattress was ready for replacement in our room.
My last concern was no free wifi.!! Internet was available at a cost. In this day and age I feel this is poor.
The check in and out process was very quick and easy and the staff at the front desk were friendly and helpful.
27 August 2013
Rated 5.0 out of 5.0 by Travellerforwork Friendly, welcoming staff
Very friendly and welcoming guy at front desk at check in which was a refreshing change from other places. Customer service is sadly lacking in so many businesses but not here! Sometimes the first contact can influence the total attitude toward the place during the stay and I left the reception counter very happy. Very nice room and bed. Room service was fast and food pretty good too. Happy to recommend.
26 August 2013
Rated 5.0 out of 5.0 by Graham2 Clean, comfortable, convenient to airport
Excellent. Loved having robes and the coffee...small nice touches. We did a park and fly...excellent. Thank you
26 August 2013
Rated 4.0 out of 5.0 by Dreamr Convenient
Close to the airport, there is a small shop near by to get food, water. Close to the sation to the city.
22 August 2013
Rated 5.0 out of 5.0 by Digby Very comfortable room and really good service
Room was excellent and the meeting i attended in the hotel received excellent service and facilities.
The staff on the Reception desk were particularly helpful.
I would always recommend your hotel.
21 August 2013
Rated 5.0 out of 5.0 by Gerrie47 Perfect hotel for overnighter
Located at Schiphol airport, it is the perfect value for money night stop over before a long international flight.
21 August 2013
Rated 4.0 out of 5.0 Restful and convenient
I use this Holiday Inn when my travels require me to stay overnight (the domestic flight arrives after the international flight leaves). The rooms are comfortable and rather large (which I like).
There is a (subway?) stop that allows you to easily go into town if you want to head over to the Inner Harbor. They also have a free shuttle that gets you there after a couple of stops.
19 August 2013
Rated 4.0 out of 5.0 by Tails Nice to be recognised
As a regular visitor to the hotel and the bar it is always nice to be asked if you would like the "usual " , this means that the staff take the time to listen and remember. Always a nice place to stay ...
18 August 2013
Rated 3.0 out of 5.0 by AABBC .
Let down by dirty bathroom and gym with very few functioning items.
Both running machines out of order, bike not holding its resistance, not told that I needed a voucher for airport shuttle - so a crazy exit.
No email with room bill as requested.
17 August 2013
Rated 4.0 out of 5.0 by LeoF Good value and very convenient
I stayed as part of a conference group. The room was comfortable and very clean. The conference facilities were also very good and the Biggles Bar and Sirocco Restaurant rounded out the experience. The only suggestion I would make is that the shuttle bus location and frequency should be shown on the hotel's website as it is hard to find at QANTAS domestic. QANTAS' signage is poor and of no help either.
17 August 2013
Rated 4.0 out of 5.0 Great value for money
Excellent facilities with friendly helpful staff. Will be back soon.
16 August 2013
Rated 3.0 out of 5.0 by chris848 room far too small
the service was very good, staff were lovely but I was very disappointed with the room, there were 3 adults and once we put our luggage in there was no space to walk around and really no where to sit comfortably. It was a room that should have only had one bed I it and a second was squashed in.
14 August 2013
Rated 5.0 out of 5.0 by Globetrotter37 Greeat service
Always stay at this hotel due to great service, good prices in restaurants and shuttle availability for airport transfers. Rooms are well maintained and clean with comfortable beds.
11 August 2013
Rated 5.0 out of 5.0 by Lesleyann Beautiful
We have stayed at this hotel a great many times on our travel overseas and we have never been let down, it's a perfect stop
11 August 2013