Rated 4.2 out of 5 by 250
Rated 4.0 out of 5.0 by Alison88 Good location, reliable hotel
My stay here was fine and the services were acceptable but I wouldn't say that this hotel was outstanding. Overall, my room was nice - spacious, clean and well appointed. However, the housekeeping staff seem to want to keep it dim, so they always part closed the curtains. My bathroom was a good size, good shower and really nice towels - but the shelf space is minimal, not really enough room to unpack my toiletries (and I don't have many#. The mini bar is basic and the overnight room service menu is not great - it is particularly sparse on healthy food options - there is no fresh fruit to be seen in the entire hotel, except for the breakfast buffet #which is good). Shipley's Restaurant for breakfast is nice with view outside, but the air conditioning makes it cold, so take a layer with you to put on when you eat. The gym is great - good, well maintained machines and well supported by staff. Good coffee from JB's bar, but I didn't eat there so I cannot comment. The location is fantastic, walking distance to Darling Harbour and the city, witih Chinatown literally around the corner.
11 December 2013
Rated 5.0 out of 5.0 by chrissie21 good friendly service
We stayed for a total of 3 nights and found the hotel was comfortable and the bed especially so.with lovely soft pillows. The room was clean and well stocked with teas and coffee. The location was excellent.We thoroughly enjoyed the breakfast the array of fruit was lovely and my husband enjoyed the cooked . The staff were very friendly in the dining room and made us feel welcome.I eould recommend this hotel.
10 December 2013
Rated 3.0 out of 5.0 by Anwan98 Great Location
Great Location, Convenient.
We booked 2 rooms, 4 adults with 3 kids (8yo, 3yo and a 10months baby) for 7nights. The rooms are not cleaned properly. Dusts on table light and television.
The cleaning for 1 of the room was very late. We went out at 8 or 9am and when we came back at 5pm, the room was just being cleaned. On one of the day, we came back at 3pm, the room was not cleaned. The cleaning staff came at 3.30pm and we had to rush to feed the baby and gave milk to the kids before we can go out of the room, so that the cleaning can be done. She also called the room to rush us, and threaten not to clean the room if we don't go out soon.
We also found dirty tea cup and glass on one of the day after the cleaning has been done. Cleaning staffs also loud and talking about their property investment while cleaning the room, I can hear them from the corridor and have to endure the whole story while I was waiting for the lift.
Other than the above, the room itself is comfortable & we will recommend the hotel due to its location.
04 December 2013
Rated 5.0 out of 5.0 by Bones1 location
great place to stay within easy walking distance to all places .Light rail to star casino I minute walk and easy walking to harbour restaraunts and sightseeing
30 November 2013
Rated 4.0 out of 5.0 by Aloha2013 Great location
Stayed for 5 days post-cruise and was very happy with the room. Needed a triple, which I only found at this hotel. Location was great - walking distance to Chinatown, business district and Darling Harbour attractions, including new IMAX.
28 November 2013
Rated 5.0 out of 5.0 by Sharliewarlie Very Comfortable Bed and Excellent Staff
I stayed with my sister and her two girls, as she had surprised them with tickets to see the One Direction wax exhibit at Madame Tussauds.
From the moment we arrived, I was greeted by a very friendly, helpful girl, recognised as a IHG Member and also very lucky enough to get an upgrade.
The staff from front desk, to everywhere were so friendly and lovely. Even my nieces (who this was their first interstate trip, but not first time in hotel) kept saying everyone here is so friendly here, we don't want to leave!.
Our package included breakfast and it was yummy. We all found the beds very comfortable.
Location was perfect for what we wanted to do. A very quick walk to darling harbour.
I would definitely recommend and would also come stay here next time I visit Sydney.
27 November 2013
Rated 3.0 out of 5.0 by Berlin13 Meeting / conference suitability
Limited. Attending a conference and using the same extremely limited breakfeast area with several tourist groups renders a stay rather inconvenient and reduces the "memorable experience" considerably.
26 November 2013
Rated 5.0 out of 5.0 by Mau26 Receptionist service great
Had a terrific time in your hotel. Have been there twice before and still the same good service. Breakfast fantastic. Thank you to the Receptionist for giving us our upgrade free of charge. Would stay there again and recommend to other people. Very central to light railway, markets and darling harbour. FANTASTIC VISIT
26 November 2013