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Rated 3.6 out of 5 by 57 reviewers.
Rated 4.0 out of 5.0 by Short stay Good stay, would stay here again in the future. Clean, great staff, secured parking, felt safe. 18 July 2014
Rated 4.0 out of 5.0 by Short Vacation As expected from Holiday I enjoyed my stay here, felt secured even thou I was in TJ Mexico, Ace is very secured and located in a nice part of TJ. I only had 2 small suggestions for the hotel, on one occasion I asked for a razor blade and they said they would take it up my my room but it never showed up I had to go down and pick it up. On a second situation I waited for pool towels for over 1 HR until I asked again and a hotel personnel personally brought them down to me and apologize for the front desk forgetful service. Other than that it was a great stay. 17 July 2014
Rated 3.0 out of 5.0 by Cada día peor Me he hospedado varias veces en este hotel y mi experiencia ha sido de menor calidad. Habitaciones muy ruidosas - tanto de la calle como de las bodas y eventos que se hacen en el hotel, que se escuchan. La calidad de las toallas es pésima, se ven percudidas. Durante la estancia el Internet Inalámbrico no estuvo disponible por varias horas porque se había ido la luz y tenían que resetear el servidor, cosa que se tardó demasiado tiempo. 16 July 2014
Rated 2.0 out of 5.0 by Not as i expected Toilet flooded, then they moved us to a room that half of the carpet was wet due to "ac". kept my ID just to use a towel didnt return it until i returned the towel. 09 July 2014
Rated 5.0 out of 5.0 by el baño Resulta muy elegante que las puertas de la regadera sean de cristal, y que corran ligeramente. El acrílico donde se deja el jabón, champú y crema es bonito. La llave del agua de la regadera, es única, ya que nunca había abierto una llave dándole vuelta a la derecha y de ahí empezar a templar el agua. es muy cómodo ese sistema. En cuanto a la presión del agua, ésta es ideal tanto para despertar, como para relajarse. 30 June 2014
Rated 5.0 out of 5.0 by Excellent Service and Amenities My husband and I have stayed at this hotel on numerous occasions for several years. I am happy to say that Josue and his staff have met and/or exceeded our needs during each one of our visits. The entire property is kept clean and moreover, as a woman I feel comfortable and safe as there are always security guards on duty. I don’t speak Spanish; however, most of the employees speak English (if not, they will make sure to let you know and guide you to someone who does). We have stayed in the King Suite, which is absolutely stunning; even the standard king rooms are a perfect fit for us. The suites have a mini refrigerator, which is a huge convenience and the spa is an absolute delight. It seems like they are always doing some sort of remodeling to make their guests experience even more enjoyable. During Christmas, they put on a grand display – including a Nativity Scene! I noticed that a lot of people have held several gatherings in the restaurant so there is always some type of friendly activity going on. We choose to stay at this particular Holiday Inn and no longer bother searching for another venue. Upon our arrival, we are always respectfully greeted and offered the best service up until the moment we check out. We're already looking forward to our upcoming trip next month! 26 June 2014
Rated 5.0 out of 5.0 Excelente Servicio Me encantaria que se tomara encuenta como Hotel Modelo de la cadena Holiday Inn, este en particular, para que el personal de otros hoteles de esta cadena aprendan las buenas practicas y las repliquen a todos los demas hoteles. Creo que esto posicionaria a la cadena Holiday Inn como unica en el Pais. Sludos. 24 June 2014
Rated 4.0 out of 5.0 by IDEAL PARA VIAJE DE NEGOCIOS Holiday Inn Tijuana Zona Rio ofrece una ubicacion privilegiada para todo aquel que viaje por motivos de negocios. La accesibilidad por la Via Rapida o por la Av. de los Heroes es buena y puedes llegar facilmente a restaurantes, bancos o simplemente salir de inmediato a visitar algun parque industrial o empresa. Habitaciones limpias, comodas y seguras. En esta ocasion me toco utilizar el gimnasio y, a pesar de estar pequeño, la temperatura y las condiciones de los aparatos son buenas. A mi criterio falto unicamente dar un mejor trato como miembro de IHG Rewards ya que unicamente me ofrecieron una botella de agua cuando en la habitacion ya hay una disponible. Seguramente regresare nuevamente a este hotel. 16 June 2014
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