Rated 3.5 out of 5 by 89
Rated 5.0 out of 5.0 by Edward S Great hotel and excellant staff
The staff was very cooperative and helpful. Best service experienced.
30 May 2014
Rated 4.0 out of 5.0 by Pete M Excellent value. great service
No frills hotel room.. Clean, affordable. Great front desk staff.
21 May 2014
Rated 4.0 out of 5.0 by keenyb Nice
The hotel is older but rooms seem to be updated. There are no places to eat within walking distance.
I would hope they get their keycard machine fixed soon. It was somewhat of an inconvenience to have to be escorted to the room and have an employee open the door.
11 May 2014
Rated 4.0 out of 5.0 by mmtmmtmmt need to change up the pillows, they are not in comfortable quality
very thing is fairly good, however, the personnel in the breakfast room needs to be a more friendly. breakfast is the beginning of the day for the people who stay there and to be treated uncomfortably by personnel is not appropriate.
18 April 2014
Rated 5.0 out of 5.0 by Kdodds555 Terrific staff!
My staff was for 9 nights and from the moment I arrived until the moment I checked out, I cannot brag enough about just how helpful, friendly and cheerful the staff were. Very refreshing indeed.
The hotel room itself was exactly what I needed for my business trip. Warm, quiet and with excellent facilities.
I highly recommend a stay here!
16 February 2014
Rated 3.0 out of 5.0 by Mark977 Economy in Toronto
I stayed at this property last week because all of the closer hotels to the airport were sold out. The stay was OK, but it was pretty obvious why this property is the last one in the area to sell out. It is old , but now thankfully is in process of renovation. They must have discounted the price to account for this, and so even though it is not as nice as the other HI's in the Toronto area, it is a comfortable stay for the price.
02 February 2014
Rated 1.0 out of 5.0 by lousweeny55 snow shoveling and plowing at 3:00am
I sleep with the window open a crack and realized at 3:00am that this was a bad idea. There were two people scraping the side walk and parking area just below my window. This woke me from my sleep and I immediately got up to close the window. This did not help as it was still very loud, and continued for over a half hour. At this time the truck started scraping the parking lot which was even worse, almost felt like the windows were shaking. Finally between 4:00 and 4:30am they were done, so I thought.
I had finally just managed to fall back to sleep when an hour later the scraping of shovels and plow started again. What was the point of making all that noise at 3:00am when they were planning to start again at 5:30am. Hardly any snow had accumulated between 3:00 and 5:30am, and I didn't really think anyone planning to leave before 5:00am would have had a difficult time getting out of the parking lot. In conclusion, I'll make sure to have ear plugs next time it's snowing.
31 January 2014
Rated 5.0 out of 5.0 by gurwara My 5th Great Stay
Great Stay! Very Comfortable.
Staff and hotel is great, when completely renovated would be fantastic!
Breakfast menu can be changed on weekly basis, slight variation.
I understand its a express, but still it can be managed.
27 January 2014
Rated 4.0 out of 5.0 by gman0975 great staff
Rooms are nice and the staff very friendly and accommodating.
26 January 2014
Rated 2.0 out of 5.0 by HeyBlue67 Don't bother.
The good: Friendly, courteous staff. Clean rooms and facilities.
The bad: Paper-thin walls. Small rooms. Lack of accessible bedside outlets. Breakfast was awful. No fridge/microwave in room.
I travel nearly weekly for work and stay almost exclusively at IHG properties. This property was near the bottom of all I have stayed at. The walls were so thin and non-sound proofed that I could clearly hear the conversation of the couple in the room next to me. I was awoken out of a sound sleep in the morning by the sound of a shower so loud, I was worried someone was using mine. I was "upgraded" to an executive room, which it turns out, was a regular room on the 7th floor. The hotel was no were near capacity, yet they put other people next door on both sides. I would imagine that a hotel would spread us out when the walls are this thin.
The room was smaller than most and I had to step around the toilet to get in the shower. The only bedside plug was behind the bed. I use my iPad as my alarm clock and need it plugged in at night. Moving mattresses and having to sleep with it on the bed is not fun. There was no refrigerator and the ice machines are on only two out of seven floors. Breakfast was a horror show. Everything was burned and dried out, from the eggs to the cinnamon rolls.
There is no express checkout so you have to pick up your folio upon leaving. I was told they "don't fit under the doors".
There was a sign displayed extolling a huge renovation project. I'm not sure if that was ongoing or upcoming, but unless they reinforce and soundproof walls, expand some rooms to suites, add appliances, move outlets or add lamps with outlets, and somehow fix the food situation, I won't be staying here again.
17 January 2014
Rated 5.0 out of 5.0 by Badhri Good hotel for a short stay.
Hey Guys, Many thanks for making our stay comfortable. Especially after a 7 days power outage in Toronto, we checked in to the hotel in the worst of temper, but the front office team was so kind and hospitable , helped us settle down in our rooms within minutes and provided the basics what we needed.
I will strongly recommend this property for people who are looking for short stay, the only downside is if a full fledged restaurant was available it would have been great, but we knew about this at the time of booking and hence no complaints.......
02 January 2014
Rated 2.0 out of 5.0 by jackiedoo almost stranded
so on the web site, it says a deposit on full is required, and it was non-refundable, yet, they didn't take the deposit and If I had not at the last minute decided to bring extra cash, I would have been stranded. I had to pay when I got there, plus security deposit. the way the site read, it was taking the money and they didn't, had I not had cash on me...I would have been stranded 2 hours from home! thanks but no thanks, will not be using this or any other holiday inn express, the site is misleading, and the manager on duty and the gentleman at the counter was not the friendliest of men considering my situation. my card was at home, as I use it to make reservations only, and they wouldn't accept a phone call with the number, it had to be on me for them to see. not impressed, and won't go back!
18 December 2013
Rated 4.0 out of 5.0 by Bolty Overall
The staff was most helpful in obtaining news paper, location to eat and helpfulness. The room was pleasant enough but might want to think about a remodel. It was starting to look tired.
Thanks for a wonderful time.
25 November 2013
Rated 5.0 out of 5.0 by Charette8596 Have Stayed Here Many Times Without Any Problems
This is an older hotel but it is well maintained and the staff is excellent. They are very efficient and go out of their way to show respect and courtesy. They genuinely appreciate your business.
18 November 2013
Rated 3.0 out of 5.0 by MAM63 Good Value
If you have business near this hotel, it is a good value. My business was only 7 miles away but in traffic, it was a 45 minute commute. Nothing against the hotel, just not a good location for me.
18 November 2013
Rated 4.0 out of 5.0 by Ken477777 good location good value
Room is a bit tired looking and could use some fixing.
14 November 2013
Rated 4.0 out of 5.0 by Becky198025 Better than expected
I booked this hotel room due to it being so close to wonderland. I did not expect much from the hotel considering its location near jane and finch but I was pleasantly surprised. The hotel was very nice, rooms were clean and comfortable and the breakfast was delicious. Would definitely stay again. Thanks!
29 October 2013
Rated 5.0 out of 5.0 by macquett great service
The rooms were clean and quiet with comfortable bed.Location was very perfect for our tour
25 October 2013
Rated 4.0 out of 5.0 by Tigicph Great staff - all extremely friendly
Old hotel - could need upgrading. But clean and Well functioning. Not a nice area of town, far from center. But close to York University, where we had business.
14 October 2013
Rated 4.0 out of 5.0 by Mishfre Nice, clean, quiet
A great place to stay while on business, but not if you have the kids with you, as there is no pool.
11 October 2013
Rated 5.0 out of 5.0 by Elaine75 Mrs.
Extremely cordial staff and great service. We were there for 6 nights and were very happy there. Amenities were fine for a reasonably priced hotel.
10 October 2013
Rated 4.0 out of 5.0 by jasmin099 the longest 12 miles of my life
We chose this hotel because it was listed as only being 12+ miles from Toronto. What we didn't realize was that it would take us over an hour to get there only to find that it wasn't the best neighborhood. We were so stressed when we got there that we decided to change our planned 2nd night there to a downtown hotel. It took a trip down to the check in desk and then several calls to both the front desk and the 800# to get this accomplished. It was very frustrating. However, the check in staff were extremely nice and so was the room.
09 October 2013
Rated 1.0 out of 5.0 by Murphious Not impressed at all!!
We had booked the Canada's Wonderland package that the hotel provides to drive 4 hrs to Toronto to find out Canada's Wonderland isn't open the following day? If you are going to offer the package make sure you can follow through with the deal!!! Plus no bar or eating lounge at the hotel either?
02 October 2013
Rated 2.0 out of 5.0 Not up to the HI Express standard
This property is an old, rebranded building and generally is not up to the standard you may have come to expect from Holiday Inn Express. Although the room was reasonably clean, the bathroom infrastructure left a lot to be desired. The ceiling fan was extremely noisy and could be heard throughout the unit even when the bathroom door was closed. The sink faucet, once turned on, could not be shut off without firmly pressing down on the faucet handle while trying to re-attach its connection to the valve stem. During our two day stay, I reported these problems to the front desk staff twice and neither problem was ever fixed. I would not stay there again no matter what the price.
02 October 2013
Rated 4.0 out of 5.0 by Theo4 Agreeably surprised
It was our first stay at Holiday Inn Express. We enjoyed our stay very much. Nice clean room, nice TV, comfortable bed. The breakfast was very good, it was more that we anticipated. There were other amenities like washer and dryer machines, gym bikes, a free parking. The personnel was courteous and smiling. The location was perfect from where we needed to go. A very good experience.
27 September 2013
Rated 4.0 out of 5.0 Good Breakfast, Comfortable room
We stayed for one night in September and enjoyed our stay. The room was spacious and comfortable. Bathroom was a little outdated but funtional. The Breakfast was delicious and my husband fell in love with the pancake machine :)
My only issue was that the area was a little sketchy and I wouldnt recomend walking around outside alone past dark.
26 September 2013
Rated 5.0 out of 5.0 by JacZ Great place to stay
I have been to many IHG Hotels but this one is great. The property is old but the service and the staff makes it all awesome.
The staff is so helpful and attentive in providing directions, restaurant listings etc.
I felt like I was at home away from home. It was so comfortable and relaxing stay. The breakfast is also awesome and delicious with so much to eat.
I would definitely say that the huge hotels that look the best from outside not necessary should be great from inside too. But this hotel no matter old but credit goes to the STAFF. Simply superb and amazing team.
24 September 2013
Rated 4.0 out of 5.0 by Libragirl66 clean room, friendly staff & great location
took advantage of the Wonderland package deal.
Great location-close to everything.
friendly staff, good breakfast, room was comfortable
24 September 2013
Rated 4.0 out of 5.0 by Montreaveller Nice overall experience
It was nice to stay at your hotel, the location was really convenient and I really appreciated the fact you still offered some smoking rooms (i personally hate to have to take a 5 minutes walk to go for a smoke before sleep).
the room was quite old but I imagine it sort of comes with the smoking package. Still everything was clean and the bed was perfect.
24 September 2013
Rated 1.0 out of 5.0 by slvrscoobie When in Canada, remember to check if the room your booking is a smoking room
I admit that I somehow used the mobile app to book a smoking site, and the staff was helpful in trying to find me another non-smoking room, but the smoking rooms are not available in the US that I am aware of. So when they had no other rooms and I spent the night there it was pretty uncomfortable. Worst of it was that the next night, I was able to notice that both the clothes and the entire suitcase reeked of smoke. I had to febreeze it all down and wash all the clothes.
21 September 2013