Rated 3.6 out of 5 by 99
Rated 5.0 out of 5.0 by gallerie No real complaints!
The Holiday Inn Express is excellent overall. The staff was very helpful except for one who had no interest in helping us get directions (media printer down both days we were there) and the guy that was helping us with printer and said he would be back and never returned. Besides that, no matter how many different sets of directions were needed everyone else was happy to do it and with a smile. Breakfast was a great buffet, not your typical cereal and bagel but eggs, sausage, cereal and milk, Greek yogurt, pancakes, fresh fruit, coffee and orange juice and I can't remember everything else. There was not a refrigerator in the room. Beds were comfortable and loved the fact that there were soft and firm pillows on the bed.
31 July 2014
Rated 5.0 out of 5.0 by Lorie and Family Great stay!!
Thank you to the staff for a wonderful couple of days at your hotel! Right from the moment we walked in the hotel until when we left we were extremely well taken care of. Any questions or requests we had were taken care of quickly and efficiently. Breakfast satisfied all the needs of our family offering great variety! It was a great way to start our day! Even though the hotel is older it is very clean and comfortable. I would not hesitate to stay here again and would definitely recommend this hotel to friends and family. Thanks again!
24 July 2014
Rated 5.0 out of 5.0 by Man in Black North York on Business
Great location to access several areas of interest in the Greater Toronto area. Enjoyed the stay and at a cost better than most major hotels.
05 July 2014
Rated 3.0 out of 5.0 by Tizz70 Not typical of Holiday Inn Express
My daughter and I made a trip to visit Canada's Wonderland. We booked with Holiday Inn Express because of their package options - hotel room 2 tix to the park = good bargain. Arrived at the hotel early in the morning to find a room ready for us to check in. Lobby staff was quick and had our tickets ready for us when we came back down.
A few downsides to this hotel. One: starting to look worn. Room was clean, but rest of hotel needs an update. Two: breakfast buffet had questionable food items. Boiled eggs were already peeled and put in a common container for anyone to touch your food. Ew! Premade eggs
04 July 2014
Rated 5.0 out of 5.0 by Thornburg Clean and comfortable
We stayed here two nights and have no complaints. Great breakfast, friendly staff, one block to bus route, staff were helpful with directions. Safe location right beside police station. Affordable price.
28 June 2014
Rated 3.0 out of 5.0 by ZekeOtown Fix the elevator
Very average HI. Never really enjoyed my stays here.
Room was good but staff (front desk) are not up to standard.
24 June 2014
Rated 2.0 out of 5.0 by Western visiter NOT HAPPY CUSTOMER
Check Your Credit card Statement after staying at this hotel. As I got over charge at this hotel and was advised that it just authorization for stay at the hotel. Just take to the bank and they say is has already been charge to my credit charge. After have to fit for correct amount as quote when I show up to get my room at the correct price. Breakfast staff where standing over my table at 9 am try to take my food away as breakfast was over. Was not impress with this issue
23 June 2014
Rated 4.0 out of 5.0 north york
Hotel is clean, pool would be nice, breakfast could start earlier, more rooms need to have fridges as we are staying a week at a time. Fridge should be standard.
22 June 2014
Rated 5.0 out of 5.0 by IL visitor Great staff
Convenient location, close to HWY 400. Hotel accommodated early check in. Low price.
11 June 2014
Rated 4.0 out of 5.0 by goboksu Good value for the money
As expected, clean room, friendly staff, breakfast, not much to complain about.
03 June 2014
Rated 5.0 out of 5.0 by Edward S Great hotel and excellant staff
The staff was very cooperative and helpful. Best service experienced.
30 May 2014
Rated 4.0 out of 5.0 by Pete M Excellent value. great service
No frills hotel room.. Clean, affordable. Great front desk staff.
21 May 2014
Rated 4.0 out of 5.0 by keenyb Nice
The hotel is older but rooms seem to be updated. There are no places to eat within walking distance.
I would hope they get their keycard machine fixed soon. It was somewhat of an inconvenience to have to be escorted to the room and have an employee open the door.
11 May 2014
Rated 4.0 out of 5.0 by mmtmmtmmt need to change up the pillows, they are not in comfortable quality
very thing is fairly good, however, the personnel in the breakfast room needs to be a more friendly. breakfast is the beginning of the day for the people who stay there and to be treated uncomfortably by personnel is not appropriate.
18 April 2014
Rated 5.0 out of 5.0 by Kdodds555 Terrific staff!
My staff was for 9 nights and from the moment I arrived until the moment I checked out, I cannot brag enough about just how helpful, friendly and cheerful the staff were. Very refreshing indeed.
The hotel room itself was exactly what I needed for my business trip. Warm, quiet and with excellent facilities.
I highly recommend a stay here!
16 February 2014
Rated 3.0 out of 5.0 by Mark977 Economy in Toronto
I stayed at this property last week because all of the closer hotels to the airport were sold out. The stay was OK, but it was pretty obvious why this property is the last one in the area to sell out. It is old , but now thankfully is in process of renovation. They must have discounted the price to account for this, and so even though it is not as nice as the other HI's in the Toronto area, it is a comfortable stay for the price.
02 February 2014
Rated 1.0 out of 5.0 by lousweeny55 snow shoveling and plowing at 3:00am
I sleep with the window open a crack and realized at 3:00am that this was a bad idea. There were two people scraping the side walk and parking area just below my window. This woke me from my sleep and I immediately got up to close the window. This did not help as it was still very loud, and continued for over a half hour. At this time the truck started scraping the parking lot which was even worse, almost felt like the windows were shaking. Finally between 4:00 and 4:30am they were done, so I thought.
I had finally just managed to fall back to sleep when an hour later the scraping of shovels and plow started again. What was the point of making all that noise at 3:00am when they were planning to start again at 5:30am. Hardly any snow had accumulated between 3:00 and 5:30am, and I didn't really think anyone planning to leave before 5:00am would have had a difficult time getting out of the parking lot. In conclusion, I'll make sure to have ear plugs next time it's snowing.
31 January 2014
Rated 5.0 out of 5.0 by gurwara My 5th Great Stay
Great Stay! Very Comfortable.
Staff and hotel is great, when completely renovated would be fantastic!
Breakfast menu can be changed on weekly basis, slight variation.
I understand its a express, but still it can be managed.
27 January 2014
Rated 4.0 out of 5.0 by gman0975 great staff
Rooms are nice and the staff very friendly and accommodating.
26 January 2014
Rated 2.0 out of 5.0 by HeyBlue67 Don't bother.
The good: Friendly, courteous staff. Clean rooms and facilities.
The bad: Paper-thin walls. Small rooms. Lack of accessible bedside outlets. Breakfast was awful. No fridge/microwave in room.
I travel nearly weekly for work and stay almost exclusively at IHG properties. This property was near the bottom of all I have stayed at. The walls were so thin and non-sound proofed that I could clearly hear the conversation of the couple in the room next to me. I was awoken out of a sound sleep in the morning by the sound of a shower so loud, I was worried someone was using mine. I was "upgraded" to an executive room, which it turns out, was a regular room on the 7th floor. The hotel was no were near capacity, yet they put other people next door on both sides. I would imagine that a hotel would spread us out when the walls are this thin.
The room was smaller than most and I had to step around the toilet to get in the shower. The only bedside plug was behind the bed. I use my iPad as my alarm clock and need it plugged in at night. Moving mattresses and having to sleep with it on the bed is not fun. There was no refrigerator and the ice machines are on only two out of seven floors. Breakfast was a horror show. Everything was burned and dried out, from the eggs to the cinnamon rolls.
There is no express checkout so you have to pick up your folio upon leaving. I was told they "don't fit under the doors".
There was a sign displayed extolling a huge renovation project. I'm not sure if that was ongoing or upcoming, but unless they reinforce and soundproof walls, expand some rooms to suites, add appliances, move outlets or add lamps with outlets, and somehow fix the food situation, I won't be staying here again.
17 January 2014
Rated 5.0 out of 5.0 by Badhri Good hotel for a short stay.
Hey Guys, Many thanks for making our stay comfortable. Especially after a 7 days power outage in Toronto, we checked in to the hotel in the worst of temper, but the front office team was so kind and hospitable , helped us settle down in our rooms within minutes and provided the basics what we needed.
I will strongly recommend this property for people who are looking for short stay, the only downside is if a full fledged restaurant was available it would have been great, but we knew about this at the time of booking and hence no complaints.......
02 January 2014
Rated 2.0 out of 5.0 by jackiedoo almost stranded
so on the web site, it says a deposit on full is required, and it was non-refundable, yet, they didn't take the deposit and If I had not at the last minute decided to bring extra cash, I would have been stranded. I had to pay when I got there, plus security deposit. the way the site read, it was taking the money and they didn't, had I not had cash on me...I would have been stranded 2 hours from home! thanks but no thanks, will not be using this or any other holiday inn express, the site is misleading, and the manager on duty and the gentleman at the counter was not the friendliest of men considering my situation. my card was at home, as I use it to make reservations only, and they wouldn't accept a phone call with the number, it had to be on me for them to see. not impressed, and won't go back!
18 December 2013
Rated 4.0 out of 5.0 by Bolty Overall
The staff was most helpful in obtaining news paper, location to eat and helpfulness. The room was pleasant enough but might want to think about a remodel. It was starting to look tired.
Thanks for a wonderful time.
25 November 2013
Rated 5.0 out of 5.0 by Charette8596 Have Stayed Here Many Times Without Any Problems
This is an older hotel but it is well maintained and the staff is excellent. They are very efficient and go out of their way to show respect and courtesy. They genuinely appreciate your business.
18 November 2013
Rated 3.0 out of 5.0 by MAM63 Good Value
If you have business near this hotel, it is a good value. My business was only 7 miles away but in traffic, it was a 45 minute commute. Nothing against the hotel, just not a good location for me.
18 November 2013
Rated 4.0 out of 5.0 by Ken477777 good location good value
Room is a bit tired looking and could use some fixing.
14 November 2013
Rated 4.0 out of 5.0 by Becky198025 Better than expected
I booked this hotel room due to it being so close to wonderland. I did not expect much from the hotel considering its location near jane and finch but I was pleasantly surprised. The hotel was very nice, rooms were clean and comfortable and the breakfast was delicious. Would definitely stay again. Thanks!
29 October 2013
Rated 5.0 out of 5.0 by macquett great service
The rooms were clean and quiet with comfortable bed.Location was very perfect for our tour
25 October 2013
Rated 4.0 out of 5.0 by Tigicph Great staff - all extremely friendly
Old hotel - could need upgrading. But clean and Well functioning. Not a nice area of town, far from center. But close to York University, where we had business.
14 October 2013
Rated 4.0 out of 5.0 by Mishfre Nice, clean, quiet
A great place to stay while on business, but not if you have the kids with you, as there is no pool.
11 October 2013