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Rated 4.0 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 GREAT STAFF All the staff, including front desk, cleaning and maintenance, were helpful, courteous and pleasant. Everyone accommodated our needs and requests for information. Bravo to Holiday Inn for engaging staff who truly focus on the needs of hotel guests!!! 11 August 2013
Rated 5.0 out of 5.0 by Great Hotel! I had laser surgery at the Bochner Eye Institute on August 2nd, 2013. Bochner told me that Holiday Inn gave a 13% discount since I was having my laser surgery done. What a great deal. The hotel was literally 2 blocks away which made it great. The personnel at the hotel were very nice. The rooms were beautiful. We were on the 12th floor so we had a beautiful view of the city. The room was beautiful, clean and spacious, the bed comfortable, the TV had more channels than most hotels, free wifi, the bathroom was beautiful. All around great hotel. They have a restaurant called The Fox and the Fiddle and because it was raining we had dinner there. My boyfriend had a burger and fries. I had the chicken and cheese quesadilla. It was good then we had an awesome chocolate mouse and cake dessert. Our next trip to the area we will stay at the Holiday Inn. 11 August 2013
Rated 5.0 out of 5.0 by Super stay Excellent place to stay. Professional helpful staff great value for money 06 August 2013
Rated 2.0 out of 5.0 by Poor Customer Service Would not recommend if you were looking for a hotel that had great customer service.....Expierenced some issues with leaving stuff behind, and when calling the front desk personnel were rude and nasty. 29 July 2013
Rated 5.0 out of 5.0 by Excellent value for the price I was very impressed with this hotel's location and quality for the price. It is close to many top notch museums and Yorkville shops. The rooms were very quiet and clean. Everyone at the front desk was helpful and flexible. One issue came up during our booking and it was quickly and professionally attended to by the manager. I have stayed in many more expensive hotels in Toronto, but I don't think you can beat the value of this hotel for the price and location. There is also a great Italian restaurant with a patio just next door - the Mercurio. This has become my new favourite place to stay in TO. Thanks to everyone at the hotel for a great stay! 26 July 2013
Rated 4.0 out of 5.0 by real nice great location for just walking and shopping in the Yorkville area. very relaxing room. the service was above average and appreciated. the staff arranged for the touring bus to pick us up in our lobby. would always stay in this hotel when visiting the north downtown area of Toronto. 23 July 2013
Rated 4.0 out of 5.0 by Very comfortable hotel with excellent staff I got a room on the 16th floor which was very large and very comfortable. To get to the city center you have to walk around 15 minutes. The staff was very helpful and tried to make my stay as comfortable as possible. 22 July 2013
Rated 5.0 out of 5.0 by A lovely relaxing stay. A very nice hotel, well located with good service and very comfortable. 20 July 2013
Rated 4.0 out of 5.0 by No surprises Room exactly as advertised, location is great with subway close by. Attached pub had confusing arrangement. Order food or drinks at a table and you can put it on the hotel room. Walk up to the bar and you can't? Weird. Overall, I would stay again. 19 July 2013
Rated 5.0 out of 5.0 by Clean, comfortable, and fantastic service I thoroughly enjoyed my stay. It was quiet, comfortable, and clean. I particularly loved the kind, courteous nature of the guy that works the desk at night. I wish I could remember his name! 16 July 2013
Rated 4.0 out of 5.0 by Good Experience We stayed in this hotel for a wedding at Casa Loma. I picked it based on proximity to the venue. Overall the experience was good.. The hotel provided what was expected for a hotel in this class. Yorkville has a lot of expensive hotels but if you want to stay under $300 the Holiday Inn is by far the best choice. Free internet was nice. This is 2013 and charging $15-25 for internet access is not acceptable. I stayed at the Hilton last time and charging $15 per day per device left a bad taste in my mouth. I didn't have time to try any of the facilities or any need to interact with the staff beyond check-in. Check-out was automatic and Iliked that. There is a drycleaner and a 24 hour convenience store with basic groceries across the street. There is a pub in the hotel. Subway is seconds away. 12 July 2013
Rated 4.0 out of 5.0 by good location This hotel has a good location and competitive pricing. I appreciated the newspaper delivered to the door every morning. I would stay here again. However, the management could turn down the tasteless loud music it plays in the lobby. Also the hotel restaurant has seen better days - it has an odour as you walk in the door, it is dark and the décor is quite tacky. However there are plenty of other restaurants along Bloor St. The initial clerk I encountered when I first registered was stiff and unfriendly. Other clerks were OK. Otherwise not a bad place to stay. 11 July 2013
Rated 5.0 out of 5.0 by Great value for the price. Comfortable, quiet and clean rooms. Friendly check-in staff - very accommodating. Would stay here again. Close to the subway and many interesting sites. 11 July 2013
Rated 5.0 out of 5.0 by Great Location We enjoyed our stay at this property. The rooms are comfortable and spacious. They are clean and well kept. The location to the subway is outstanding therefore, giving direct access to the whole city! FABULOUS! We have kids who love to swim and it was too much of a hassle to get passes for the swimming pool located close to the hotel. My kids were frusterated but our thoughts were, "We are here to see the city, not swim!" We were less impressed with our dining experience. Slow service and mediocre food. The staff at the front desk was outstanding and helpful and kind! We were recognized for our Platinum status with a lovely bag of goodies and included perks! Overall LOVED our stay and would reccommend this property! 10 July 2013
Rated 1.0 out of 5.0 by Amazing value; fabulous experience What a great hotel! Truly excellent staff, fantastic facilities (free laundry, free wifi - neither the case at many more expensive hotels), plus perfect location make this a remarkable hotel. Even the partygoing guests in the weekend are somehow made to be respectful of other guests and not cause any disturbance. Goodness knows how, but it works. Recommended without any qualifications. 09 July 2013
Rated 4.0 out of 5.0 by Amazing stay! This is a great location, with beautiful rooms! We really enjoyed our stay here and would definitely recommend others to visit as well. See you again soon! 05 July 2013
Rated 4.0 out of 5.0 by All a standard hotel should be Quiet, clean room. Comfortable bed. Good wifi. Excellent service including a method to get left behind articles back to me. 26 June 2013
Rated 4.0 out of 5.0 by Nice hotel, great location We enjoyed our stay very much. The room was nicely furnished and the beds were very comfortable. The shower was excellent -- often a problem in hotel rooms -- and the location of the hotel is great for just about anywhere in Toronto. That's because the subway is within one block and everything in Yorkville is within walking distance. 24 June 2013
Rated 4.0 out of 5.0 by Great Staff Had a wonderful stay, very accomodating staff, especially front desk and Mei in housekeeping. Great location, reasonable rates for downtown Toronto. 21 June 2013
Rated 3.0 out of 5.0 by BED COMFORTABLE BUT SERVICE EXPENSIVE STAYED FOR SIX NIGHTS. BED WAS VERY COMFORTABLE . FOR A GUEST VISITING FROM THE U.S. SOME ITEMS WERE MISSING AND BELOW PAR FOR A QUEEN- SIZE BED STAY. NO FRIDGE IN THE ROOM AND THE WATER IN A BOTTLE COST ABOUT 4.00 CANADIAN DOLLARS. FRONT DESK STAFF WERE VERY HELPFUL AND FRIENDLY. WILL STAY HERE FOR ANOTHER VISIT BUT SUGGESTS SOME UPGRADE FOR THE AMENITIES IN THE ROOM. 14 June 2013
Rated 4.0 out of 5.0 by Enjoyable but needs sprucing up I like this hotel. The location is great and the staff are friendly and helpful. But it needs some attention to detail. The upholstery shouldn't be run down and the remnants of room service shouldn't be left to stay in the hallway overnight. 09 June 2013
Rated 4.0 out of 5.0 by Pleasant stay Our stay was very pleasant. The front desk manager Stephane was very courteous and helpful. The rooms were very clean and the beds were very comfortable. The only issue I had is that the room did not have a fridge. We appreciate the professionalism of the staff and we would recommend staying at this hotel. 08 June 2013
Rated 2.0 out of 5.0 by In need of renovation This hotel is in a great location but is really, really in need of a renovation. I would only return if I needed to be very close to U of T again and didn't want to take the subway from another hotel. I feel I paid way too much for hotel...for example, rugs are stretched out of shape, I had mould on the wallpaper/ceiling in the washroom, and my table light didn't work. There are few onsite ammenities and the restuarant smelled very musty. And you have to pay for parking. on the plus side...bed was comforatable and I think the housekeeping staff are doing the best they can with what they have to work with. 07 June 2013
Rated 4.0 out of 5.0 by great location in a nice area of the town excellent located downtown near university and other points of interest. Near to public transport. Very friendly and helpful staff. Great offer with parking. Clean and well furnished rooms. would take the same choice next time in Toronto 04 June 2013
Rated 2.0 out of 5.0 by Overall good but marred by dirty bathtub & unsatisfactory checkout Please note that the downgrading is for a single issue and how it was handled (see below). Check in was excellent; friendly staff. Very nice room; access to nearby full gym a big plus since the on-site exercise room is small, poorly ventilated and ill equipped. Two problems: there was dried blood on a bathtub ledge and I was not satisfied how this was handled at checkout. Fortunately I had showered at the gym so did not need to shower again. At checkout, I explained the situation and showed the agent a photo of the area. I was asked by the agent to wait until he could get someone on housekeeping on the phone. This of course would only cause delay to me as I was checking out so I refused to wait after his first attempt was unsuccessful. Rather than delaying me I would have appreciated an attempt to compensate me for the unpleasant experience, e.g., perhaps Priority Club points or a voucher for a future stay. Although I was put off by the dried blood, I can understand that things will be missed by housekeeping staff from time to time, given the time pressure they're under. For me, it's more about how front desk staff handled this. 19 May 2013
Rated 5.0 out of 5.0 by Great location and service This Holiday Inn has an excellent location near the University of Toronto campus, close to Bloor St. shopping, and steps away from subway. The rooms are comfortable and the staff very friendly and helpful. 19 May 2013
Rated 5.0 out of 5.0 by Good Warm, clean, quiet and comfortable ad exceptionally helpful staff 09 May 2013
Rated 3.0 out of 5.0 by Guest welcome less than satisfactory We were first assigned a room on the 6th floor and were assured no better rooms available. After looking at the room, it was tired and not up to the standards of the 14th floor room we had been assigned a few weeks earlier. When we pointed this out to reception, suddenly a room on the 14th floor was available. While we love the location, and find HI great value for this location, some of the floors need a refresh and your staff should have responded better to our original request. 06 May 2013
Rated 4.0 out of 5.0 by Enjoyed our stay Great location, room was comfortable, fast check in, room ready when we arrived 03 May 2013
Rated 3.0 out of 5.0 by Convenient and adequate For a place to stay whilst on business that kept me busy during the day, this hotel was convenient, centrally-located and comfortable. I guess you might wish for more: a fridge or mini-bar in the room, or a little more lounge space that wasn't dominated by karaoke in the evenings. That said, the staff were helpful and I appreciated the recycling bin in my room, and the laundry was a godsend for someone on the move! 22 April 2013
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