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Rated 3.9 out of 5 by 808 reviewers.
Rated 4.0 out of 5.0 by Very comfortable room There's nothing better than a comfortable mattress and pillow, and hot water for your morning shower. I had both, so very happy with that. The restaurant was hit and miss. The menu was very limitied. For breakfast, I ordered eggs Benedictine, which arrived without the eggs...the service was generally slow but considering how many people there were it really was pretty good. And the staff seemed genuinely attentive, which was very nice. Overall, I would rate it a positive experience. I would definitely go there again. 05 March 2015
Rated 4.0 out of 5.0 by Incredible Staff I stay at this Holiday Inn three times per year. What I find comforting is that the same staff is there each year! They are attentive, helpful, and always greet me with a smile and 'hello'. I look forward to my next visit in August. 05 March 2015
Rated 5.0 out of 5.0 by Excellent Service, Super Clean and Amazing Location The customer service was amazing, the room was super clean and the location cannot be beat. We got to the concert at the ACC in a flash and then back too. 04 March 2015
Rated 4.0 out of 5.0 by Quick and Efficient Probably the most quick and efficient check-in and check-out experience in a long time. Room was adequate but mattress could have been replaced a while back. Lack of hot water on one morning but resolved the next morning. 03 March 2015
Rated 5.0 out of 5.0 by Best sleep in a very long time Listen I swear , I had the very best sleep at the holiday inn the last weekend stay I had there. The service was bang on and the staff were among some of the best that Toronto had to offer. I mean the breakfast I had was even great.... ( minus the pancakes , but that is probably just a one off time ) I love the location and the convience of getting around from the hotel.. The room renos look wonderful and the Bed , so so comfortable... And I had asked to stay on the 6th floor by the pool , I expected it to be a bit loud from people .. but as busy as they were I didn't even no that there were people actually on my floor , but there were. I would recommend a stay here, and security was great as well.... 02 March 2015
Rated 4.0 out of 5.0 by Sick hotel Very comfortable bed and pillows. Great looking bathroom. Surprisingly modern for a Holiday Inn, exceeded my expectations. 02 March 2015
Rated 2.0 out of 5.0 by Upgrading Needed This hotel needs an overhaul as the entire stay I was there the phone did not work, internet was not stable, the business centre has only two terminals that can print, and the printer was out of toner. Copies of any documents have to be done at the front desk--not very secure for confidential/business documents. We had no heating in our room on the coldest day of the winter, was offered a floor heater before finally getting another room that had problems with the shower. Hotel restaurants were closed due to a power outage, but only at this hotel, no other place on Carlton Street had this problem. The hotel is too old, it was renovated after being taken over and the renovations were not that good. I think another renovation/upgrading is needed to consider this a good place to stay for business or leisure. 02 March 2015
Rated 5.0 out of 5.0 by awesome Thanks, wonderful stay, It was central, the room was dark and quiet. The staff checked me in as soon as I arrived (11 am) after a long flight. I was grateful to have such a quiet room in a large city! 02 March 2015
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