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Rated 3.8 out of 5 by 619 reviewers.
Rated 5.0 out of 5.0 by great location friendly staff I love this place. Steps away from all the downtown attraction.super friendly staff.lavish breakfast fills you up. Comfy check in and check out.. 30 May 2014
Rated 3.0 out of 5.0 by Under par Small, cramped room, nice bathroom but also very small. Pool area nice but small. No hot tub. 30 May 2014
Rated 5.0 out of 5.0 by Great room and location We were delighted with the newly renovated room. You cannot beat the location as well. 29 May 2014
Rated 5.0 out of 5.0 by Comfortable room The room is clean and comfortable. The service is great. The breakfast is good and has varieties. 28 May 2014
Rated 5.0 out of 5.0 by Great location and staff Staff went out of their way to accommodate me and my spouse. Provided us with discounted parking and complementary breakfast because of my platinum status. Excellent way to make us feel welcomed with an international twist. Thank you. 28 May 2014
Rated 5.0 out of 5.0 by Staff Outstanding reception desk service all around but especially Nellie [male]. Best restaurant service ever experienced but especially Yohannes [male] 28 May 2014
Rated 5.0 out of 5.0 by Comfortable Hotel and many cross shopping area I have stay in this hotel again,well i like this hotel so much in Toronto. I fell the room is clean and comfortable is my choice to stay and one more thing is Holiday inn have free wifi in the room and i also like to used that during when i stay. 27 May 2014
Rated 3.0 out of 5.0 by Great location and helpful staff. A very good value for your money, easy access to maor attractions, stores and subway/train station.Street car in front of hotel a big plus and plaeasant surprise. Staff is efficient, supportive and tries to work out your needs on a timely basis. Pleasant a nd polite approach. Rooms area bit tight, not good lightining and etremelly small closets. What needs to be looked closely at is the quality of matress and pillows - both are too soft and unsupportive, and are a real nightmare to sleep on. I would not go back due to sleepless nights I had to go through. It is such a pity because difficult items like location and staff are in good shape and only minors items have to be taken care of. I hope the management does take action! 27 May 2014
Rated 1.0 out of 5.0 by Worst business trip ever Was not able to check-in to my room until 12:30 in the morning (technically the day after I had the room booked for) because they over-booked their hotel and allowed other guests who were supposed to have left that day to stay longer. I ended up having a short and terrible sleep before an important work function the following day, only to find out that the staff misinformed me of my luggage that arrived late which had actually been sitting behind their desk. This cost me an extra half an hour on the phone with the airline the morning of my meeting which subsequently caused me to arrive late to that particular meeting. I was not compensated for the half day I wasn't allowed to use my room which I was entitled to. All I was offered was 3 free breakfasts. 27 May 2014
Rated 3.0 out of 5.0 by holiday inn toronto center Good value for a Toronto Downtown Hotel, central location to most all attractions 27 May 2014
Rated 5.0 out of 5.0 by Comfortable room, clean up to date facilities I would recommend staying in this hotel as it is close to downtown, rooms are clean, staff is friendly and helpful, restaurants are close, parking is convenient and reasonable 26 May 2014
Rated 3.0 out of 5.0 by Too warm Having stayed in countless hotels through my profession this would be one of my least favorites. I booked a king size single room on the 16th floor and it was nice, clean, but way too warm and stuffy. The bed was not comfortable, very soft pillows with no support and just not able to sleep peaceful; even after figuring out the ac unit, it would start off cold but then get very warm has the time went but. Very nice service people, just need to work on the condition of the room. Really would like this hotel to be better because it's in a great location in downtown Toronto. All the best, Lee. 22 May 2014
Rated 4.0 out of 5.0 by Dependable, economical and friendly Great hotel. I always stay here when in Toronto. This past stay had a few glitches: cable wasn't working in the entire hotel, the fire alarm went off at 7 in the morning and the room was a tad chilly (heat did not work on a chilly May weekend). Thankfully an extra duvet was provided and a great night sleep was had. Friendliest place right in the heart of downtown! 21 May 2014
Rated 5.0 out of 5.0 by dining room I was not asked how my meal was tasting. no request for water was offered 16 May 2014
Rated 4.0 out of 5.0 by Nice hotel if you don't mind waiting. The hotel has a contract with the airline, and they don't check out until late. We got our rooms after 9PM. Other than that, the service is good, and the areas are clean. Just bring earplugs if you're not used to street noise. 16 May 2014
Rated 5.0 out of 5.0 by pleasant stay Having stayed in this facility several times in the past, I was pleasantly surprised to see how stylish and modern it was under the Holiday Inn management. People at the front desk were friendly and very efficient in dealing with my concerns. I especially liked the key card access needed to use the elevator to get to guest floors. My only real disappointment was the location of my room. I was staying three nights and was placed in a corner room that had limited light access, making it rather dark at all times of the day. 16 May 2014
Rated 5.0 out of 5.0 by Excellent Hotel As Always Another great stay as always at this excellent Hotel! 14 May 2014
Rated 5.0 out of 5.0 by Great location. Outstanding friendliness and helpfulness from all staff! Well situated to downtown sites and a subway entrance. We appreciated the security feature of requiring a room key to access the elevators. Would stay here again. 14 May 2014
Rated 5.0 out of 5.0 by Nice hotel and great service The atmosphere of the hotel is very inviting as was the front desk clerk who was courteous and welcoming. The room size was just appropriate and well cleaned and the bed was comfortable with crisp sheets. I was able to have a good night's rest. 12 May 2014
Rated 5.0 out of 5.0 by perfect location, great hotel and great value hotel is perfectly located with everything at your fingertips. staff is friendly and willing to make your stay pleasant and fun. very clean rooms and hotel. return guest because it is just perfect for me. 12 May 2014
Rated 4.0 out of 5.0 by Nice place, lousy TV TV seemed to be whatever was available over-the-air, not cable. No pay-per-view movie options. Wi-Fi was horribly slow and flaky. Otherwise, very nice room and hotel, comfortable place to stay. 12 May 2014
Rated 4.0 out of 5.0 by Location Good location right in downtown. Walking distance to most place of interest. Metro station is just a few steps away. If you are first time tourist, hop-on hop-off bus is just 3-poles way from 7-11. 11 May 2014
Rated 3.0 out of 5.0 by Euro hotel or better still college dorm? This hotel is located on a VERY busy road. The hotel front door is located directly on the street, there is no opportunity to stop or pull-in in front of the main doors; if you are not familiar with the area it can be a stressful first experience figuring out where to stop your vehicle and check in. The hotel's garage is located behind the hotel, however is not designed to handle taller SUV vehicles - so you are forced to park in a public garage (that does not have security) at a premium price per 24/hr. The guest room corridors are narrow (no kidding, my shoulders almost touched both corridor walls) almost Closter phobic. The rooms are VERY tiny. Clean and modern, but comparable in size to a smaller size cruise ship cabin and washroom. This was quite shocking and disappointing for the price of a king "superior" room. My 20 year old has a larger dorm room at college. The road below is VERY noisy and the room windows do not seal out the sounds very well - be prepared to hear sirens and cars all night. 11 May 2014
Rated 1.0 out of 5.0 by Inn points and a ham sandwich for my 6 hour wait Appauling service. Overbooked hotel , no room ready until after 10:00 pm. They offered a cold ham samwhich and some points to compensate ?????? Never again..... 11 May 2014
Rated 5.0 out of 5.0 by Great Stay at the Holiday Inn Had never stayed at this Holiday Inn location prior to my most recent trip. Booked a standard 2 double bed room. Although the room was small it wasn't uncomfortable by any means. The layout and decor was quite cozy. Upon arriving at the hotel I was offered early check in which was nice. The reception staff and especially the maids were extremely friendly and helpful. I really liked how you needed your room key to go anywhere in the elevator, nice safety feature that I have not seen before. I did not avail of the bar and restaurant but it looked nice. The hotel is in a great area: attached to a Starbucks, Subway and Coras across the street, steps away from a Subway station and just a short walk to the Eaton Center. Great price and I highly recommend this hotel. 10 May 2014
Rated 5.0 out of 5.0 by Very Nice The website showed the parking behind the Hotel making my arrival very easy. I entered the hotel from the parking lot below. I paid the parking as part of my hotel bill without incident. Our two day conference included meals that were well prepared and presented. Servers were friendly and courteous. I could hear voices and music from the street at night but by 11PM all seemed quiet. 08 May 2014
Rated 3.0 out of 5.0 by Staff have big hearts Rooms are like jail cells Could not believe how small the rooms were. The desk and the bed were so close you could not walk behind someone sitting in the chair. Parking well 25 a night is not bad but after the taxes?????? were added on it became closer to 30. Would recommend you remove one bed from these rooms as they cannot comfortably hold two beds. 07 May 2014
Rated 5.0 out of 5.0 by Turisteando Cómodo, ideal para moverse por todo Toronto, cerca de lugares preciosos, tiendas al rededor y para desay algo rico enfrente, en la esquina compras. Super bien. 06 May 2014
Rated 5.0 out of 5.0 by Hotel staff provides excellent service and makes me feel comfortable (1)The staff appears to be experienced: they re-act to customers needs immediately (2) The hotel is well maintained - very clean and tidy (3) The Manager is always 'patroling', ensuring all is going well. He apears to be a 'hands on' type that likes to see the customers taken care of. (4) The bar has been re-built and is a very nice place to have relaxing drink 06 May 2014
Rated 4.0 out of 5.0 by Estancia en el hotel Excelente ubicación. Cama muy cómoda. Servicio muy bueno. Habitación muy limpia. Baño muy limpio. Muy mala calefacción. 06 May 2014
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