Rated 3.8 out of 5 by 175
Rated 5.0 out of 5.0 by James2054 Stopover to Cuba
We had to overnight in Toronto on our trip from Winnipeg to Cuba and choose the Holiday Inn at 970 Dixon Rd. We have stayed here before and enjoyed our stay so thought we would try it again. Everything was perfect from check in to check out. The staff are friendly, the rooms are clean and roomy. Great value for the money! If there was anything negative to say it was the pillows were a bit small. We ate in the restaurant this time and the food was very good. This is our hotel of choice when traveling in the Toronto area.
12 December 2013
Rated 5.0 out of 5.0 by Anishinaabe VIP Treatment
My stay was for a week and I was treated with not only respect but was acknowledged as a IHG Member and was treated as a VIP.
I was greeted at the check in as a IHG Member , and I was invited to a reception on the second floor because I was a IHG Member - great job to this holiday inn hotel.
Other than the sauna not in operational - the holiday inn could have put that on the site but the pool was clean and clear also the hot tub was a real relaxer after my hard week of training.
This particular holiday inn stay was one of the best stays, but tops in my books for acknowledging and treating me with that VIP service and highly recommend this hotel.
Cant believe that this holiday inn is associated with the downtown holiday inn because the my stay this march at the holiday inn down town was not only the worst stay ever but I and my family was not treated with respect or my best interest or health was looked after - still trying to get the hotel deal with the severe laceration I suffered in March 2013 where I was left physically scarred (still), ruined my families march break and all they only offered (not medical assistance) was a to cover my parking and an insulting two weeks stay - what an insult and the downtown holiday inn should consult with the holiday inn management at the airport location on how to treat IHG members -
11 December 2013
Rated 5.0 out of 5.0 by Gilberda Great hotel, excellent staff, will return
Welcome to Holiday Inn!! Specialists in making your stay as comfortable as possible. We arrived early so many rooms had not yet been done but we got a room anyways and it was fine. A note here: we were told if the room did not match our expectations to come back to the reception desk and we would get another ASAP! We chose to stay in the room we got.
Any room # that finishes the digits XX30 is very close to the elevator and incredibly, we did not hear the elevator being used at all!! The view of a flat wall was not as nice as we like but we did not spend much time in our room anyways so that is moot. I will add though that the washroom size is ridiculously minute. Now had they installed a pocket door instead of a door that swings so close to the toilet and won't open fully because it his the shower curtain rod.... good chance it would be of perfect proportions! (Are we listening Holiday Inn)
I have a pet peeve and that is loose plumbing fixtures. It seems many hotels wait till stuff breaks instead of practicing preventive maintenance. Had I had my allen key set in my car I would have tightened the shower water control handle myself but I didn't. I must mention though that this is the first time I get a Holiday Inn room with loose plumbing handles.
Every one working at this Holiday Inn does their best to ensure you are comfortable and happy. Desk staff could all start their own "Public Service School" as they are all that good!
We've stayed here a few times already and every time we end up being very satisfied.
11 December 2013
Rated 4.0 out of 5.0 by applecountry great room, clean & comfortable
I will certainly stay again when travelling through Toronto airport. Staff were wonderful in handling a dilemma I was facing and my overall experience was great. Thanks you.
07 December 2013
Rated 3.0 out of 5.0 by cmfrizzell Dated hotel and room
The hotel is in a great location. It needs to be renovated. I found it was dated compared to other Holiday Inns I've stayed in. Restaurant prices were too high in my opinion.
Besides that the room was comfortable.
06 December 2013
Rated 4.0 out of 5.0 by Casa208 Toronto Stopver
This is a clean and well organized hotel close to the airport, ideal for a Toronto layover. I used them departing and returning. All in all a very pleasant experience. Took the hotel shuttle from the airport for a satisfying experience.
05 December 2013
Rated 4.0 out of 5.0 by Manchesters Very comfortable bed. A small fridge would have been appreciated
We stayed at the Holiday Inn as we were registered for a dog show at the Int'l Centre. It was close and the dog club hosting the event negotiated special pricing. We had to stay with our dogs so eating out was impossible. We picked up food and brought it back to the hotel. The hotel had room service but it was more than we wanted to pay. A fridge in the room would have been excellent. Overall though the accommodations were excellent.
03 December 2013
Rated 2.0 out of 5.0 by LisaAMYOT Upset customer
Was very upset at the rudeness of the staff, I pulled up to the front entrance like everyone does, was already one car there, bellhop was very rude and telling me a bus was expected any min and they needed to pull in to be able to drop off guest at door, I was asked to move my car while I was in the middle of check in. I guess guests who come in by bus are more welcome than the individual customer same guy also barked at me when I loaded my bags and stuff on cart that bus was expected and please bring down cart within 5mins. Front desk girl was very apologetic and looked quite embarrassed. Fri I went into the little store in the hotel, guy at cash was on his personal cell phone talking, had the cell phone on speaker, I stood at least 5mins waiting for his help which I never received so I left. Will make sure my friends and business associates know how they treat their customers.
02 December 2013