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Rated 3.8 out of 5 by 380 reviewers.
Rated 4.0 out of 5.0 by Overall Experience Even though the Hotel is a bit dated the overall experience is very positive. On this visit the Hotel had a major power interruption because of weather but the staff managed to provided adequate backup. 28 June 2014
Rated 3.0 out of 5.0 by Strange experience Airport hotel ok to sleep one night, but nothing special. Nice sweeming pool, but sauna "no more avaliable". In my home in something does's not work, we repair. There no more avaliable... Very slow internet connection in room. 27 June 2014
Rated 5.0 out of 5.0 by A welcome break from a 'harrowing day'! As a result of airline loss of our baggage and then last minute cancellation of flights our flight to and overnight stay in Toronto was totally unscheduled. Booking our room was simple and an excellent Shuttle from the airport. All staff were professional and understanding in their manner of dealing with us as their guests. 27 June 2014
Rated 5.0 out of 5.0 by Business and Pleasure Great to get back from work and relax. The bar staff were very helpful and the meals were good valve and very well prepared. 25 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I had an excellent sleep in a very comfortable bed. The staff was excellent at check in and check out. They were able to help me with all the questions I had in regards to the Hotel and also the surrounding area. I would highly recommend a stay here. 24 June 2014
Rated 3.0 out of 5.0 by Restaurant and bar more like a pub We stayed here for convenience after flying in to Pearson. Due to changed flights we arrived late (after 10 pm) and went to the bar for a reviving drink. Bad idea - the restaurant / bar is very much like a pub - the bar was being propped up by men, some of whom had had more than enough to drink. Not a good atmosphere for a woman traveller and my (male) partner wasn't very thrilled with it either. In spite of a published wine list the staff (a) didn't know what was on the list and (b) were unable to find the listed wine we wanted. Disappointing for a Holiday Inn. Our room was great - although it was very noisy (road noise from the highway outside) we were so tired we slept well anyway. Concierge very helpful the following morning. 23 June 2014
Rated 3.0 out of 5.0 by An Okay Place to Stay My overall experience was just okay. The A/C in the room did not get very cold. I was on the verge of being too warm. I was there for business so by the time I got back to my room, I was ready for bed and didn't want to call about the problem. The hotel had no power due to a bad storm. I know that the hotel can't be responsible for acts of nature, but I would have thought that they would have had a powerful generator, but they did not. In addition to losing the power, they also lost the ability to make hot water so showering was out of the question. The hotel staff were very nice and the restaurant had very good food. So my stay at the hotel wasn't all bad. 23 June 2014
Rated 5.0 out of 5.0 by Review The power went out, but the staff was wonderful. Very relaxing stay, no distractions. Will stay here again. 23 June 2014
Rated 2.0 out of 5.0 by Bad Experience First off there was a problem with the reservations. For some reason they had been cancelled and I had to spend considerable time ensuring that I did indeed have a reservation. Then shortly after arrival there was a storm and the electricity went out. There were no lights, no TV, no Internet, no AC, no hot water for a shower or shave, etc. etc. and when it was time to leave there was no compensation for these inconveniences. 20 June 2014
Rated 5.0 out of 5.0 by Great View of Planes Taking off and Landing We found the value of the hotel to be fantastic. We stayed before leaving on vacation and left our car in the lot. The airport shuttle bus both ways was great and very convenient. Our son with autism just loved our stay and we had a room with a perfect view for him. The front desk staff was especially kind to him and treated him with respect and dignity. We highly recommend this hotel and will use it for all future flights! 19 June 2014
Rated 5.0 out of 5.0 by love this hotel I have stayed at this hotel many times and have never had a bad experience. A recent stay at a neighbouring hotel made me ever more aware of how much I like this hotel. 19 June 2014
Rated 1.0 out of 5.0 by One of the worst hotel stays ever I spend an average of 130-140 nights a year in hotels and this facility has to rank as one of the worst. Management should realize that airport hotels are usually used as a transit stop and recognize that shutting down the power overnight is a bad idea. The lack of power killed the air conditioning resulting in an extremely warm and stuffy room. It also meant that you could not use your computer online. When the power did come on there was no hot water or water pressure in the shower. Calling room service was useless. Going down to the restaurant provided the reason . . . the staff was watching the World Cup on TV. All in all this has to rate something less than one star. There are lots of hotel options at this airport. This is one to avoid. 19 June 2014
Rated 4.0 out of 5.0 by No complaints, well a small one. My stay at your hotel was very nice. Even though the hotel is 'dated' it is very, very clean and the staff was good. The only issue I experienced was the first day of my stay at lunch in the dining room the service was very, very slow even though we had indicated to the staff we had limited time. The following day, it was better. The food, was very, very good each time I used that facilitation. 17 June 2014
Rated 4.0 out of 5.0 by Hotel Stay We are repeat customers of this hotel and will return again. We typically receive good service, clean and value! 17 June 2014
Rated 4.0 out of 5.0 by No problem with hotel, breakfast is over-priced The buffet is a standard Holiday Inn breakfast, nothing special, but way over priced. I found the items on the menu over-priced as well. The evening menu is fine. 17 June 2014
Rated 4.0 out of 5.0 by breakfast I found that the price of the breakfastbuffet was a little expensive for the quality. Also there were a lot of resturants within walking distance with quality meals for better prices.The stay at the hotel was very enjoyable and I hope that they will allow us to hold our tournament there again next year 16 June 2014
Rated 2.0 out of 5.0 by Falling Down This property's standards are declining in food, maintenance, cleanliness, service and overall attention to detail. I hope they can fix it, because it used to be super dependable. Now it just disappoints at nearly every turn. 16 June 2014
Rated 4.0 out of 5.0 by Money Well Spent Hi, I spent one night at this hotel in June 2014 and it was very homely and comfortable. The food was wonderful and the staff were very nice, patient and understanding. One Lady (Kathy) was quite nice and amiable, one gentle man (Hakim) was extra-ordinary. Thank you to all the staff that made my stay in your hotel very enjoyable, it was money well spent. Regards, 16 June 2014
Rated 5.0 out of 5.0 by Great location and good rooms Stayed here the night before our trip and the night of our return. Very convenient location to the airport. Restaurant is very good and the service excellent. Rooms are very nice and clean. The air did not work to our satisfaction on our return trip but was adequate. Would recommend this hotel to anyone. 15 June 2014
Rated 5.0 out of 5.0 by As good as always... This was my second time staying at this Holiday Inn and it was as good as the last time. Check-in was fast, staff was courteous, and I got the type of room requested which was awesome as the hotel was completely booked. The room was far cleaner than a lot of other hotels I have stayed at and I choose higher end hotels. The bathroom floor was heated which was a bonus further adding to my comfort. I had no reservations about the bed or linen which was clean and comfortable. It had all the amenities you could want including a fridge. It was quiet considering my room faced a busy street and it was so close the airport. The shuttle service was right on time the following day and the driver helped with my bags. I had to apologize for not having any money to tip (which I customarily do) but he was not phased in the least. He seemed very happy to help me. I would stay here again. Although I did not eat at the restaurant it was nice to know that it was available. 15 June 2014
Rated 5.0 out of 5.0 by Excellent hotel close to Pearson International Airport We stayed there on our visit to Ontario and the night before our departure . Staff very helpful. One of the room cleaning staff helped us with some of our bags when we got to our room, even though that wasn't her job. A small "nit" is the spelling of the word "centre" on the Business Centre window. They've used the American spelling which is not how it is spelt in Canada. On Tuesday evening they have a wine and cheese reception for IHG Rewards members. We enjoyed chatting to some of our fellow guests. We had an excellent meal in the restaurant. We liked having a table by the garden window. Airport shuttle was on time and the driver helped with all our bags at both the hotel and the airport. 5 minute trip to Terminal 3. 14 June 2014
Rated 2.0 out of 5.0 by Poor Stay Won't be back! staff were rude they didn't address any of my issues. 14 June 2014
Rated 2.0 out of 5.0 by Outdated premises but great service I stayed for two nights in June 2014 while attending a conference. The room was booked on my behalf so I had zero expectations coming in. I found the shuttle service to be inconsistent. They claim the shuttle will pick up every 20 minutes at two specified areas at Pearson. I waited at the correct spot in Terminal 1 for 45 minutes. I had to call and ask if service had been suspended. Eventually I had to get on a shuttle for another hotel that took me to Terminal 3 where I was finally able to get on the correct one. So in all, it took me at least an hour to get from the terminal to the hotel in the airport.... Upon arriving at the hotel, I was greeted by the hotel staff. Overall, I found there service to be great. From check-in to the concierge arranging a taxi to downtown Toronto, I found the quality of customer service to be very good. The guest room needs some updating though. I found the furniture in mine to be severely worn. The washrooms are small and you need to squeeze in as the door pretty much almost hits the toilet and bathtub upon entry. The shower head in my room wasn't functioning properly so water seemed to be spraying inconsistently. Another colleague of mine told me her bathtub didn't drain properly. Moreover, there were only two clothing hangers in my room, which I find is not enough. The only common area I frequented was the fitness centre. It has a few cardio machines and is spacious. I appreciated the generous amount of dumbbells. However, the weight machines are severely outdated. Overall, I probably would not stay at this hotel again. 13 June 2014
Rated 3.0 out of 5.0 by breakfast or lack of as I stated on previous page, breakfast should be offered to ALL paying guests,, for those who are booked on early flights, we should be offered what we are paying for. and prices at the bar should be lowered, my sons should have been told how expensive the beer would be, they work very hard to earn their paychecks 12 June 2014
Rated 4.0 out of 5.0 by Good room for the rate with customer focused service. This hotel is conveniently located close to Pearson Airport. The shuttle was easy to find and comes by frequently. The hotel staff is excellent. However, the restaurant prices are way too high. I also don't like the parking setup with visitors having to pay. The pool and fitness centre are quite nice. 11 June 2014
Rated 5.0 out of 5.0 by Wonderful Staff This hotel was quite conveniently located. We were traveling with 5 kids so comfort, quiet and space was important to us. The restaurant's food was excellent, albeit a bit pricey. Great service at the restaurant, too. Rooms are spacious and beds were very comfortable. One of our kids lost their ipod and the housekeeping staff as well as management bent over backwards to help us look for it until they found it. They were so friendly and so helpful. I would stay here again and again. 08 June 2014
Rated 4.0 out of 5.0 by Descent Hotel We enjoyed this hotel, it is very close to Pearson airport. We had a problem finding the shuttle for about an hour when we arrived after midnight from Cuba. I had to call the hotel twice to get an ETA on a shuttle and i was passed around from person to person about 4 to 5 times each time I called, that was my only complaint. 04 June 2014
Rated 2.0 out of 5.0 by not to helpful many cars broken into hotel staff not to helpful charge for parking but provide no security. would not recommend. 04 June 2014
Rated 4.0 out of 5.0 Airport Hotel - excellent value We arrived late and the short drive to the Holiday Inn at the airport was perfect. Our room faced the highway, but the room was surprisingly quiet. The check in process was fast and easy and the breakfast was delicious. 04 June 2014
Rated 5.0 out of 5.0 by Great even with a power outage! We arrived at the hotel 2.5 hours into a complete power outage. The staff was fantastic. They were handling the situation with calm, poise and professionalism. They handed out flashlights to get to our room (the locks worked so we could leave our bags) and pointed us to the nearest restaurant since they could not provide meal or drink service. Upon returning the lights were on and all was well. The staff handled the situation very well. I was impressed. 03 June 2014
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