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Rated 3.8 out of 5 by 346 reviewers.
Rated 5.0 out of 5.0 by Great Stay Stayed at this hotel for one night. It was exactly what I expected with the exception of the staff who were the most genuine, kindest, sincere staff. As many of the reviews state, the hotel is dated in its décor, but it is certainly not a deal breaker. The room was comfortable and clean. For the price, it certainly served its purpose! 05 November 2013
Rated 4.0 out of 5.0 by Great Value! My boyfriend and I stayed here for 1 night while we attended an investment seminar in the area; check in was super quick. I was recognized as a IHG Reward Club member and our room was on the 10th floor (Club Level). Friendly, helpful staff. The room was very clean and quiet and bed was comfortable.We went with the parking package, but I would recommend you choose the breakfast package as it can be pretty pricey; parking is only about $12 per night. Great hotel we'll stay here again! 05 November 2013
Rated 5.0 out of 5.0 by Awesome! I've been to this hotel a few times over the years and continue to stay here. The staff is great, knowledgeable and friendly. The shuttle drivers are great individuals who make sure your at the airport on time and very helpful. The rooms are always clean, comfortable and complete. The beds are comfy and the workout room is much better than alot of other hotels. The pool and whirlpool are always relaxing. Home away from home! Will be back again in the future! 04 November 2013
Rated 1.0 out of 5.0 by snail speed Internet!!!! aircon???? Who does 1M wifi speeds anymore????? I have no idea how anyone have a need to work or surf in general can stay overnight at this holiday inn?????? I couldn't send any emails out or check into United!!!!!!! Air unit, I need heating but seems just blowing cold air so I turned it off completely! Terrible experience! Horrible! 28 October 2013
Rated 2.0 out of 5.0 by Rewards night I am disappointed in the size of the washroom on the executive floor. I am at platinum status so I travel a lot. I couldn't even sit on the toilet comfortably in the room on the 11th floor. You have crammed a closet makeup area with no plugs and put a bathroom door the actual toilet bath area that bangs into the tub every time you try to walk into that bathroom, it's smaller than my hall closet .Also you claim heated floors in the bathroom yet it wasn't working, or not in the room I was given. Your beds are very old and the pillows they are the size of throw cushions. I was really disappointed in the state of this room. It's was clean but in need of updating in the way of beds. If this was considered a reward I am not feeling rewarded. The food in the restaurant was very good! 28 October 2013
Rated 4.0 out of 5.0 by Overnight stay Used the Holiday Inn for an overnight stay as we were connecting on a flight the next day. Hotel was comfortable and convenient, facilities were good but most of all the staff were excellent, very friendly and inviting. There are restaurants and bars within walking distance, as well as the hotel bar and restaurant which is adequate. Would definitely stay here again. 28 October 2013
Rated 3.0 out of 5.0 by Tired Decor I found this hotel to be very tired and in need of some renovations. When I arrived at my room the heat was blowing so intensely it had to be at least 80 in the room. Does housekeeping not check the settings? The shower did not work so was unable to use the shower the next morning. Lighting in the bathroom was terrible. As a Platinum Elite member I will not stay here again. Could not be upgraded and was not at all happy with the room. 27 October 2013
Rated 2.0 out of 5.0 by Downhill I was not impressed with my stay this year was there last year for the same event and the quality of service has gone down considerably. When we checked in the staff seemed less than enthusiastic to serve us. The gift shop in the lobby is severely over priced and the gentleman waiting on us was very sick, too sick to be handling peoples money or products. The restaurant is very over priced I paid 40.00 for two breakfasts some of the high end hotels don't charge that much, in fact most hotels have a continental breakfast in the price, I stayed three nights and paid three differe,nt prices. Next year I will be staying at a nearby hotel and walk to this one for our events. Thank you 23 October 2013
Rated 4.0 out of 5.0 by Service with a smile Enjoyed our stay. The rooms were clean and comfortable. 22 October 2013
Rated 4.0 out of 5.0 by Convenient Location and good amenities You can't beat the location of this property. Right near the airport and major highways, an a nice selection of restaurants nearby. A few are within walking distance. Service is good, but there are some bugs to be worked out of the parking lot gate system. I found the lounge/restaurant to be a bit pricey. 21 October 2013
Rated 5.0 out of 5.0 by A wonderful surprise Great value and the room and hotel amenities exceded expectations. We have stayed at many more expensive hotels and been disappointed. Will be very happy to return. 14 October 2013
Rated 4.0 out of 5.0 by My Stay At the Holiday Inn I was pleased with the treatment and service I received at this hotel. It began with the front desk helping direct me to the shuttle pickup spot at the airport to the shuttle drivers who picked me up that were polite and eager to assist with my bags. I was able to get a nice supper at the restaurant/ lounge area where the person working there was great as was the food he brought. When traveling away from home it was nice to have been received the way I was even though I am just a person passing through. Would choose this place again and would recommend it as well. 09 October 2013
Rated 4.0 out of 5.0 by Good place for lesure travel Good Part: - Staff are kind and nice - Room is clean, size is good - Good location to airport tranportation, but no airplane noise at all - Shuttle service is very useful - Close to highway and car rental place, very easy to rent a car and make your own plan to other place Need to improve: - The coffee machine was left last customer's used coffee item, seems to be issue of careless housekeeping standard. 09 October 2013
Rated 4.0 out of 5.0 by Great service but dated bed/decor stayed here recently. Was nice to receive a welcoming phone call making sure all as ok. The décor could do with updating. The bed ,unfortunately had the common dip in the middle, so was not very comfortable. The heated floor in the bathroom was a pleasant surprise. Overall all was good,& would stay again 08 October 2013
Rated 4.0 out of 5.0 by Comfortable bed nice washrooms not enough light to read or work Room was quite nice and free internet but the lighting just isn't good enough to sit and read or even to work 08 October 2013
Rated 4.0 out of 5.0 by Great Value - Awesome Staff As a regular at this property the reason I keep going back is the staff. Kathy at the front desk, Rohan at breakfast and Diane, Margarita, Mary Ann and Denis in the restaurant bar - they are my extended family and always make sure my stay is uneventful (Which is a good thing when you travel a lot). The hotel has been around for years and could you use some decor updates but is in good shape and the food at the restaurant is very good. Overall, great value for the money. 07 October 2013
Rated 5.0 out of 5.0 by Very nice Very nice hotel. Clean and quiet. Will recommend to others 06 October 2013
Rated 1.0 out of 5.0 by Worst nights staff in a long time Don't stat in room 347. The hotel air blowers are located right out side the windows. Noise and humming from the air units will drive you nuts. I myself did not get any sleep the two nights I was there. To try to reduce the noise I shut off my room AC units. Which then made the room hot with stall air. Staff did not care about the issue and did nothing to make it right when I brought it up to front desk staff. Hotel was over sold so no other room was provided. Hotel room decor is very very tired and needs to be up dated badly. 05 October 2013
Rated 5.0 out of 5.0 by Reliable and solid Airport hotel, convenient, and attentive staff. A consistent experience each time I stay here. I have tried some other nearby properties but this is my most frequent choice. Some areas are dated and elevators are slow, but solid service-oriented staff trumps that. 03 October 2013
Rated 5.0 out of 5.0 by Great for those heading to or returning from the airport Excellent value in a well-appointed airport hotel. Good facilities, excellent shuttle service and absolutely nothing to complain about. If you have an early flight, a late arrival or any other needs at YYZ, this is a great hotel to choose. 03 October 2013
Rated 4.0 out of 5.0 by close to air port WE HAVE STAYED MANY TIME AT THIS HOILDAY INN,IT IS CLOSE TO THE AIRPORT 10 MIN SHUTTLE DRIVE. WE USE PARK AND FLY HERE SHUTTLE IS OPEN 24 HR EVERY 20 MINUTES.BEFORE YOU LEAVE TAKE THERE CARD AND WRITE THE POST # ON IT SO WHEN YOU RETURN YOU KNOW WHERE TO BE FOR THE RIDE BACK TO HOTEL.THE ROOM WAS CLEAN COMFORTABLE WE SWAM IN THE POO USED THE HOT TUB.WE DID GO TO THE RESTURANT IN THE HOTEL WE WAITED A FEW MINUTES TO BE SEATED WAITED FOR WAITER FOR A DRINK ORDER AND ORDERED OUR MEAL 40 MIN LATER WERE ASKED WHAT WE HAD ORDERD 10 MIN WE GOT OUR FOOD.WE WERE ON VACASTION SO WE HAD TIME,BUT I CAN WALK TO THE KEG NEXT DOOR NEXT TIME. WE WOULD RECOMEND THE HOTEL AND PARK AND FLY AND I WILL STAY AGAIN 02 October 2013
Rated 5.0 out of 5.0 by Staff were great! Everyone, from the woman who arranged an early check in for us, to the woman who checked us in, to the men in the dining room at breakfast, they all were extremely helpful and accommodating. 02 October 2013
Rated 4.0 out of 5.0 by Good Value and Great People. Hotel is perfectly located, close to local restaurants and airport. People are very friendly and helpful, specially reception. *Room Service Food: service was on time, food was average to below average. *Some of the rooms are worn down, I have to fix a couple of drawers on my last 2 visits. *Pool is great. 02 October 2013
Rated 5.0 out of 5.0 by Great service Was pleasantly surprised by helpful and pleasant attitude of the staff. Being from out of town we appreciated the welcoming approach. Also great location. 01 October 2013
Rated 4.0 out of 5.0 by Comfortable beds, quiet, and restful Overall a pleasant experience. Location is central to getting into city. 28 September 2013
Rated 3.0 out of 5.0 by comfortable Comfortable bed, comfortable room, privacy, enjoyed pool, hot tub, sauna 26 September 2013
Rated 4.0 out of 5.0 by Heated floor and fresh coffee Easy access to and from airport. Beds and bathroom were very nice. I think the bathroom floor was heated. Fresh coffee in lobby made for refreshing end to my holiday inn stay. 25 September 2013
Rated 4.0 out of 5.0 by Positive experience We stayed here last Thursday as we were enroute to Niagara on the Lake the next morning with friends coming from downtown Toronto. The airport shuttle was very convenient and not much of a drive to get to the hotel. The front desk staff on check in and then Friday morning were exceptional. The room was great and the complimentary internet is a good feature. The 24 hour availability to the fitness room is a big plus for us. We particularly enjoyed the pools which are long enough to do lap swiming whether you choose to go to the indoor pool or adjacent outdoor pool. Some of the common areas were under active refreshing and they needed it. The restaurant and bar were both good. We felt we had good value when we opted to go with the "buffet breakfast included" option. The pricing overall was quite good. We'd definitely stay here again if we were in a stop over situation. 24 September 2013
Rated 4.0 out of 5.0 by Nice room and great service Nice hotel easy to find and great service Will return soon for business 21 September 2013
Rated 2.0 out of 5.0 by Convienent to airport but needs updating It was nice it was so close but it smelled like old wet carpet. This hotel is good for a short stay.I dont know how I would have done it if I had more than one small child. The bathrooms were very small. 11 September 2013
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