Rated 3.6 out of 5 by 110
Rated 3.0 out of 5.0 Guter Services, aber mittelmäßiges Frühstück
Insgesamt war das Hotel recht ordentlich - lediglich die Qualität des Frühstückes und des Frühstückraumes ließ sehr zu wünschen übrig.
19 August 2014
Rated 1.0 out of 5.0 by Hockey mom 17 Misguided reservation leads to disappointing special weekend.
I have stayed in numerous hotels over the years with various hockey teams and for business purposes and I have never had an experience like we recently had in booking for my son's special graduation gift weekend.
When calling the intercontinental (which I had stayed at in June on a business function) I was linked to a call centre where they advised that the intercontinental was booked for the weekend in question but they had additional properties that were close to our destination.
When asked how close we were advised within 10km, which in my book means 10 minutes- absolutely acceptable and we booked.
The day of my son's special weekend my husband and my son arrived only to find out that the hotel was 45-50 minutes away from Blue Jay Stadium and had to pay $100 each way for a taxi.
My son had just turned 19 and he wanted to be able to have a drink at the game with my husband and we specifically requested that it was important that they were within walking or taxi distance from the hotel. We were 100% misguided.
The root of the issue was mis-information provided at the time of booking from a representative from the call centre.
We were extremely disappointed in the fact that this happened when we were so clear on what was important to us as far as location.
My husband made it a fun weekend regardless but it was so disappointing to start the weekend of the way they did and with zero resolution.
We have never had an issue with Holiday Inn Express and I raved about my visit to the Intercontinental in June-Really quite unfortunate that my opinion has been significantly downgraded as a result.
My boys ended up not going to the Hockey Hall of Fame because it meant driving 50 minutes back into the City
18 August 2014
Rated 4.0 out of 5.0 by businessandleisure Great staff!
The hotel property was a little outdated, but the staff was amazing! Fine place to stay for a no-frills night.
18 August 2014
Rated 5.0 out of 5.0 by Polka dot Great breakfast, clean rooms and great staff
We recently stayed here to attend the Rogers Cup (tennis tournament) as it was close to the Rexall Centre. We really enjoyed our stay. The rooms were clean, the beds comfortable and the continental breakfast was hot, tasty and plentiful. The staff (front desk and housekeeping) were phenomenal. We would stay here again.
12 August 2014
Rated 5.0 out of 5.0 by SGNick Solid value
Dollar for dollar, this hotel is a great value. I do wonder why no "Fox News Network"? It would make this property more like "home".
12 August 2014
Rated 2.0 out of 5.0 by Fern1161 Location location location
Overall nice hotel. No pool so not very kid friendly. Location is in a busy section of town. Not very pretty but functional. 30 min bus ride to nearest subway.
Breakfast was impossible. Lineup for good was a good 30 min wait. No where to sit. Place was jammed. Had to eat at Tim Hortons
11 August 2014
Rated 4.0 out of 5.0 by sclark613 Comfortable room at fair value
I stayed at the Holiday Inn Express - North York during the 2014 Roger's Cup - ATP calendat event. I was within 2.1 km walking distance (~35 minutes). The room was nice, modern -- the included breakfast decent and the staff was courteous.
11 August 2014
Rated 5.0 out of 5.0 by Debbie J Great price and wonderful breakfasts
I chose this hotel from the Canada's Wonderland site. I misunderstood the information and thought the hotel provided a shuttle to Canada's Wonderland. Unfortunately this service was only offered to guests who purchased the Wonderland package. It unfortunately cost my son and his friend a lot of money in cabs for the 3 days that we were there. Transportation costs were my only issue with my stay here. Otherwise it was a great experience.
10 August 2014
Rated 1.0 out of 5.0 by Guestonvacation Disappointed
Upon arrival we observed a couple in front of us waiting, we waited approximately 5 minutes for staff to finally come to the desk. The people in front of us had to shout to get the staffs attention.
The room we were given smelled of cigarette smoke and the air conditioner did not function properly.
It was late when we arrived, we unpacked upon arrival in the room and we had an early morning the next morning, we did not want to go through the hastle of heading back downstairs to wait again to see if it was possible to change rooms.
We were completely dissatisfied. My wife and I both woke up with sore throats from the smell of smoke in the morning. My wife complained that her eyes were irritated from the smell as she just had lasik completed.
My wife and I aren't ones to complain, we have stayed in numerous hotels and have never had to write a negative review.
In the morning when we complained to guest services they said, "Oh, you should have told us earlier, someone must have been smoking in the room the night before you had it because it was a long weekend..." Why did the maids not do something about this before the room was given to us?
Just an overall poor experience from a hotel chain we thought we could trust.
07 August 2014
Rated 4.0 out of 5.0 by Mike Clifford Helpful Staff
Accomodating and helpful staff. Clean consistent Room. Conveniently located for purpose of visit.
04 August 2014
Rated 4.0 out of 5.0 by Bubba K77 Wonderland
Great place to stay when going to Canada Wonderland. Short drive.
02 August 2014
Rated 5.0 out of 5.0 by gallerie No real complaints!
The Holiday Inn Express is excellent overall. The staff was very helpful except for one who had no interest in helping us get directions (media printer down both days we were there) and the guy that was helping us with printer and said he would be back and never returned. Besides that, no matter how many different sets of directions were needed everyone else was happy to do it and with a smile. Breakfast was a great buffet, not your typical cereal and bagel but eggs, sausage, cereal and milk, Greek yogurt, pancakes, fresh fruit, coffee and orange juice and I can't remember everything else. There was not a refrigerator in the room. Beds were comfortable and loved the fact that there were soft and firm pillows on the bed.
31 July 2014
Rated 5.0 out of 5.0 by Lorie and Family Great stay!!
Thank you to the staff for a wonderful couple of days at your hotel! Right from the moment we walked in the hotel until when we left we were extremely well taken care of. Any questions or requests we had were taken care of quickly and efficiently. Breakfast satisfied all the needs of our family offering great variety! It was a great way to start our day! Even though the hotel is older it is very clean and comfortable. I would not hesitate to stay here again and would definitely recommend this hotel to friends and family. Thanks again!
24 July 2014
Rated 5.0 out of 5.0 by Man in Black North York on Business
Great location to access several areas of interest in the Greater Toronto area. Enjoyed the stay and at a cost better than most major hotels.
05 July 2014
Rated 3.0 out of 5.0 by Tizz70 Not typical of Holiday Inn Express
My daughter and I made a trip to visit Canada's Wonderland. We booked with Holiday Inn Express because of their package options - hotel room 2 tix to the park = good bargain. Arrived at the hotel early in the morning to find a room ready for us to check in. Lobby staff was quick and had our tickets ready for us when we came back down.
A few downsides to this hotel. One: starting to look worn. Room was clean, but rest of hotel needs an update. Two: breakfast buffet had questionable food items. Boiled eggs were already peeled and put in a common container for anyone to touch your food. Ew! Premade eggs
04 July 2014
Rated 5.0 out of 5.0 by Thornburg Clean and comfortable
We stayed here two nights and have no complaints. Great breakfast, friendly staff, one block to bus route, staff were helpful with directions. Safe location right beside police station. Affordable price.
28 June 2014
Rated 3.0 out of 5.0 by ZekeOtown Fix the elevator
Very average HI. Never really enjoyed my stays here.
Room was good but staff (front desk) are not up to standard.
24 June 2014
Rated 2.0 out of 5.0 by Western visiter NOT HAPPY CUSTOMER
Check Your Credit card Statement after staying at this hotel. As I got over charge at this hotel and was advised that it just authorization for stay at the hotel. Just take to the bank and they say is has already been charge to my credit charge. After have to fit for correct amount as quote when I show up to get my room at the correct price. Breakfast staff where standing over my table at 9 am try to take my food away as breakfast was over. Was not impress with this issue
23 June 2014
Rated 4.0 out of 5.0 north york
Hotel is clean, pool would be nice, breakfast could start earlier, more rooms need to have fridges as we are staying a week at a time. Fridge should be standard.
22 June 2014
Rated 5.0 out of 5.0 by IL visitor Great staff
Convenient location, close to HWY 400. Hotel accommodated early check in. Low price.
11 June 2014
Rated 4.0 out of 5.0 by goboksu Good value for the money
As expected, clean room, friendly staff, breakfast, not much to complain about.
03 June 2014
Rated 5.0 out of 5.0 by Edward S Great hotel and excellant staff
The staff was very cooperative and helpful. Best service experienced.
30 May 2014
Rated 4.0 out of 5.0 by Pete M Excellent value. great service
No frills hotel room.. Clean, affordable. Great front desk staff.
21 May 2014
Rated 4.0 out of 5.0 by keenyb Nice
The hotel is older but rooms seem to be updated. There are no places to eat within walking distance.
I would hope they get their keycard machine fixed soon. It was somewhat of an inconvenience to have to be escorted to the room and have an employee open the door.
11 May 2014
Rated 4.0 out of 5.0 by mmtmmtmmt need to change up the pillows, they are not in comfortable quality
very thing is fairly good, however, the personnel in the breakfast room needs to be a more friendly. breakfast is the beginning of the day for the people who stay there and to be treated uncomfortably by personnel is not appropriate.
18 April 2014
Rated 5.0 out of 5.0 by Kdodds555 Terrific staff!
My staff was for 9 nights and from the moment I arrived until the moment I checked out, I cannot brag enough about just how helpful, friendly and cheerful the staff were. Very refreshing indeed.
The hotel room itself was exactly what I needed for my business trip. Warm, quiet and with excellent facilities.
I highly recommend a stay here!
16 February 2014
Rated 3.0 out of 5.0 by Mark977 Economy in Toronto
I stayed at this property last week because all of the closer hotels to the airport were sold out. The stay was OK, but it was pretty obvious why this property is the last one in the area to sell out. It is old , but now thankfully is in process of renovation. They must have discounted the price to account for this, and so even though it is not as nice as the other HI's in the Toronto area, it is a comfortable stay for the price.
02 February 2014
Rated 1.0 out of 5.0 by lousweeny55 snow shoveling and plowing at 3:00am
I sleep with the window open a crack and realized at 3:00am that this was a bad idea. There were two people scraping the side walk and parking area just below my window. This woke me from my sleep and I immediately got up to close the window. This did not help as it was still very loud, and continued for over a half hour. At this time the truck started scraping the parking lot which was even worse, almost felt like the windows were shaking. Finally between 4:00 and 4:30am they were done, so I thought.
I had finally just managed to fall back to sleep when an hour later the scraping of shovels and plow started again. What was the point of making all that noise at 3:00am when they were planning to start again at 5:30am. Hardly any snow had accumulated between 3:00 and 5:30am, and I didn't really think anyone planning to leave before 5:00am would have had a difficult time getting out of the parking lot. In conclusion, I'll make sure to have ear plugs next time it's snowing.
31 January 2014
Rated 5.0 out of 5.0 by gurwara My 5th Great Stay
Great Stay! Very Comfortable.
Staff and hotel is great, when completely renovated would be fantastic!
Breakfast menu can be changed on weekly basis, slight variation.
I understand its a express, but still it can be managed.
27 January 2014
Rated 4.0 out of 5.0 by gman0975 great staff
Rooms are nice and the staff very friendly and accommodating.
26 January 2014