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Rated 4.2 out of 5 by 288 reviewers.
Rated 5.0 out of 5.0 by FABULOUS STAFF!!! I just like to say, I look forward to staying there soon! I had a great time, room was modern, with all the conviences of home. I really enjoyed my coffee in the room, didn't make it to breakfast but did ask to stay a little longer, and the front staff were more than accomadating. I have all ready told my friends to check your beautiful Hotel out. I did enjoy my dinner with you that night, along with the Suchi Bar. The waitress was in in training, and she did her job flawlessly. You would have never known she was learning. Thank-you! I'll see you soon. 20 March 2014
Rated 2.0 out of 5.0 by Poor value for what you get Beside having great staffs, the price you pay to stay there is way to high for what you get. I think they just advantage as the are the only hotel close by. Very poor value for what you pay. I stayed in way nicer rooms and pay less. 10 March 2014
Rated 4.0 out of 5.0 by Room/ Dining Renovated room in West tower was excellent!!!! A la carte breakfast menu just as expensive as $18 continental buffet and $29 full buffet. One morning, cost me $3.50 for a pot of coffee, the next day $7.00 for the same pot of coffee for my wife and I. Ridiculous! 09 March 2014
Rated 1.0 out of 5.0 by Friendly service, clean surroundings and terrific food. We would recommend this place to our friends. The only thing that would have made it more comfortable was if a path was cleared for the wedding guests who had to walk a half a block (it seemed) through the snow to get to the bus transporting us to Casa Loma. Many of us wore toeless shoes and high heels. It would be even better if the school bus would have been able to pick us up at the door. 07 March 2014
Rated 5.0 out of 5.0 by very family friendly ! We love this hotel and stay several times a year to visit family. The grandkids love the buffet, swimming, ping pong, badminton. These are all conveniently located just off the lobby in very pleasant surroundings. The rooms are large, well appointed with all amenities. Beds are very comfortable. Staff is very friendly and helpful. We would highly recommend this place.....and it is well located just across from Yorkdale Mall. 27 February 2014
Rated 5.0 out of 5.0 my stay at holiday inn at yorkdale My fiance and myself enjoyed a three day two night stay at holiday inn just last week. We had an enjoyable time-we treated ourselves to a special buffet breakfast- we swam in the pool- we walked to yorkdale everyday for shopping and for taking in a movie- the rooms were comfortable and we watched tv at night, too- the room service was appreicated and the self serve coffee was enjoyable as well. All in all we had a really nice time. Thank you holiday inn! 25 February 2014
Rated 1.0 out of 5.0 by Very Bad Experience Very poor and rude check in staff,usually as a priority club member,I used to get a $ 2 worth of water bottle and a chips packet but this time they also save that. Very uncomfortable bed and pillows coudn't sleep at all. 25 February 2014
Rated 5.0 out of 5.0 by Comfortable bed Laura at the from desk went over and beyond to ensure that my new room was satisfactory, and there was an issue with the fan on the heater in my original room. 12 February 2014
Rated 5.0 out of 5.0 by awesome Quiet floor, room was very clean. Asked for a small fridge ans it was delivered immediately. appreciated the phone calls to make sure everything was ok 12 February 2014
Rated 4.0 out of 5.0 by Great - EXCEPT for the television Everything was as expected - good staff, clean room, etc, etc, - and ALSO as expected - a wide screen TV with the aspect ratio messed up, and no remote to be able to switch between 4x3 and 16x9. So all the circles are ovals, all the faces distort, etc, etc.... I just wish these places would realize what they do when they take away a remote that lets you adjust this setting. Some people don't even notice. Others see it and it makes them kookoo. 12 February 2014
Rated 4.0 out of 5.0 by Always a pleasure to stay here Being a regular traveller to Toronto I find myself rotating between downtown hotels and ones further north. Stayed at a lot of Holiday Inns and can say the Yorkdale Holiday Inn is in the upper range. Absolutely love the small touches, warm cookies on check in always bring a smile. One observation though, if you require a soft pillow, best bring your own. Like many Holiday Inns, this location has very small hard and not so hard pillows. Even when I called down, told them my concerns, they left a "soft" (not as hard) pillow for me. My suggestion to the management, talk to the Intercontinental Hotel at Bloor, or the Holiday Inn Downtown at Carlton. They have hard and soft pillows. The soft pillows are actually soft pillows. Another thing, a king size bed deserves king size pillows. Not a bunch of tiny pillows you would find on a single sleeper. Like I said it is the small touches that put it over the top. But in this case it is the small touches that lower the value of this hotel. Also made the mistake of going to the restaurant / lounge for a pizza. Only the restaurant and lounge are not clearly distinguishable between each other. Sat in the restaurant and asked for a pizza, (normally served in the lounge as the restaurant is a steak house style restaurant). They got it for me but you could tell they were annoyed, made me feel very uncomfortable. Afterward I looked at the entrance to the lounge which was a set of steps by the coffee stand. Went there the next day and had a very nice supper. 10 February 2014
Rated 5.0 out of 5.0 Great Stay Love this hotel, will return a lot!! Always a great stay! 04 February 2014
Rated 4.0 out of 5.0 by Food Service A late night menu would be a good idea. Maybe a cheaper snack menu as many hotel guest are in the aviation industry and are on very strict budgets. It would be good to see a coffee shop that offers coffee to go ALL day. 02 February 2014
Rated 5.0 out of 5.0 by Super service and great location Outstanding service at this hotel. Spent a night on business and could not have asked for more. Clean and comfortable and a great location across from Yorkdale mall and easy access to Hey 401. 27 January 2014
Rated 3.0 out of 5.0 by Freq traveller corporate This hotel is overall a great hotel staff are exceptional and above and beyond what you would expect from any hotel Joy, crystal , Alexa provide amazing service and they are a part of the reason we continue to use this hotel. However after the past year I figured it was time to point out some areas that need improvement: Some resturant wait staff seem nervous and forget things quite a bit the food is much better than previous years however. It seem the orders are not getting to kitchen in timely manner or not at all. Breakfast lunch and dinner at restaurant is very overpriced. Staff seem to have a lot of pressure from management to serve a certain way which doesn't make it very welcoming if they spend to much time talking ect someone is always watching them and by doing so are staring at guests that are paying. Room are slow to be re done and I'm sorry location doesn't warrant the price for this hotel they keep increasing price year after year and add no value only increased prices. Newly redone rooms are great and the cleaning is amazing great work. TVs even new one have poor signal quality lots of fuzzy stations Joy and Fernando are amazing I truly believe they attract people to this hotel as well some of the front counter staff all great Ice vending machines seem to be always out of ice maybe bad timing but almost every stay I have to go up and down floors to GE a full bucket as well as vending machines never work for room card and overpriced as well We are a airline customer and the benifits provided to the airlines are not worth the price we can get most services at flight safety And the Flightsafety dinner every Tuesday is a great thing however the Same lady who is very nice flicks the lights off to get everyone to leave like a drill Seargant I have heard lots of people say how rude it is I don't see big deal with leaving room open and just putting stuff away. Shuttle for prefered customers should be provide from and 2 airport I was told in previous years they couldn't due to shuttle schedule however shuttle doesn't need schedule. Lastly biggest beef is the flight safety room rate which I'm told is the same all year and it most defiantly is However I waited a long time to validate this and when And did searches on google and hotels sites the public rate has always been lower and I checked twice a month for last year I will be passing this on to Flightsafety as well However this hotel has more pros by far than cons I would recommend it for overnighters but corporate customers I would compare. Great staff 16 January 2014
Rated 5.0 out of 5.0 by great room and bed excellent staff on check in. Room was comfortable, very clean. Bathroom was very clean. I have stayed here a few times over the years and would recommend staying here. 15 January 2014
Rated 3.0 out of 5.0 by Room not ready on time. Food was burned This is the second time we have stayed at this hotel. The first time we stayed our room wasn't ready at 3:00pm for check in and again we had to wait until approx 3:25 to check in. We had dinner in the restaurant and my meal was burned. The waitress apologized, blamed it on the weekend cook staff and didn't charge me for my meal. The pool area Sunday morning was filty with paper and hair on the floor. The staff tries very hard at this hotel but no matter how hard they try they are still dropping the ball. 15 January 2014
Rated 5.0 out of 5.0 by Wonderful Staff I return to the Holiday Inn Yorkdale for business 3-4 times a year. Ti say that I feel welcomed like a returning member of the family is no exaggeration.From Ida at the front desk, to the staff in the lounge, the general manager and the laundry, the HI Yorkdale is a home away from home. 15 January 2014
Rated 5.0 out of 5.0 by Best Hotel in Toronto We stayed with our four grandchildren over the holidays. We loved it here! We travel quite a bit, and as such, have had some not-so-pleasant stays, but we really enjoyed our time here. All of the staff were so accommodating and friendly! From our arrival, everyone was very welcoming. Our room was very clean, as was any part of the hotel we utilized. Oh, and the food! So yummy and so many choices! The hotel itself is geared to entertaining both children and adults alike and when it was time to go, the kids were quite reluctant to do so. We will stay here again! 04 January 2014
Rated 4.0 out of 5.0 by Convenient Location Overall experience was good. Queen size beds would have been nicer. No fan in the washroom so steams up after a shower. The light outside the bathroom turns on when you turn on the bathroom light. Wakes up everyone in the room. Bring a nightlight to avoid this problem...although that won't work for an early morning shower. Convenient location, across from Yorkdale mall and subway station there. Pool area was nice for kids. 01 January 2014
Rated 5.0 out of 5.0 by Great room, a fine port in the storm... Stayed here over Christmas during the ice storm aftermath. Very welcoming and the breakfast on the 26th was excellent! Thank you! 29 December 2013
Rated 1.0 out of 5.0 by Sleepless nights. I am very familiar with this hotel and have stayed there during business trips many times over the years. On one occasion I stayed there for 8 months straight. When I went to the front desk the staff were friendly and welcoming as always but when I went to my room It was on the corner of the east wing looking over the highway and Dufferin Avenue, not a good place for sleep. I know the hotel was not very busy so I was surprised to be in a room overlooking the highway and could hear that I had people staying in the rooms on either side and across the hall. The first night of not much sleep was followed by breakfast served in a large open reception hall because the kitchen restaurant and bar were all closed. The second night was awful. Same as the first night but with the addition of a party in the room across the hall, security did go to the room 3 times. This didn't help much with the noise from the room now being brought into the hall. After the third visit from security at 1am I phoned down to the front desk to ask if this was going to be the pattern all night. About 20 minutes later security came to the party room and took the party group to what they were told was a much quieter location in the hotel were they wouldn't be disturbing any other guests. If I had brought a group of friends , got drunk and spent the night screaming and yelling maybe I could have a quiet room in a quiet part of the hotel. 26 December 2013
Rated 5.0 out of 5.0 by Excepdtional Holiday Inn Stayed for a weekend with my son and grandson. Everyone enjoyed the hotel - we played ping pong, badminton and swam. The restaurant had fabulous meals. All the staff were friendly. The hotel is renovated and in top condition. 11 December 2013
Rated 5.0 out of 5.0 by Home Away From Home I have been staying at this hotel on a regular basis for the last 3 years. It is close to my Toronto office and conveniently located across from the Yorkdale Mall. The staff are friendly and always remember my name. That goes along way!! The hotel is always impecably clean, the rooms are comfortable and the beds are the best in the industry. I always sleep well at this hotel but do try and stay away from the rooms that face the Hwy. 401. I usually get what I ask for in terms of room choice and quite often get complimentary upgrades. I love the fact that the hotel is part of the IHG Priority Points Group and have enjoyed the extras that come along with being a member! The Sales Manager is the best!!! The Restaurant and bar can be slow in terms of service, however I think they are trying to create a relaxed atmosphere and don't want to always be ontop of their guest. The food is pricey but very good in terms of quality and quantity. The fitness facility and pool are nice however, I would probably use them more if they weren't right next to the bar! If your looking for an upscale hotel with exceptional value, than I strongly recommend giving this hotel a try. 09 December 2013
Rated 5.0 out of 5.0 by Great stay We visited friends nearby. The hotel was at a perfect location, across from Yorkdale Mall. Staff and hotel were both exceptional. 04 December 2013
Rated 5.0 out of 5.0 by The perfect place for visiting Toronto My wife and I have only good things to say about the Holiday Inn Yorkdale. We shall certainly stay there again when visiting Toronto. Three suggestions. Toilets- they are of the old water guzzling type, and it is a bit silly for you ask client to "Go Green", when you are wasting water with your toilets Entrance- your entrance on Dufferin is poorly marked- the signage should be much bigger and more contrast and well lit at night. After all, you are asking us to enter a Honda Dealership primarily. Entrance to Hotel and Parking on Right-- Again, poorly marked and lit- signage should be large and well lit and grab your attention the moment you enter from Dufferin. 30 November 2013
Rated 4.0 out of 5.0 all good Everything was great except for one thing, chlorine odor was objectionable. Holiday Inn should upgrade ventilation system to address issue or recommend getting a room that doesn't faced atrium. 29 November 2013
Rated 4.0 out of 5.0 by Noisy heater Your heating units next to the windows should be replaced if they can't operate without making a lot of noise. There are a great many more modern heaters on the market that work better, look better and take up less space. It affected our ability to fall asleep. Otherwise, your hotel served it's purpose and met our needs. 28 November 2013
Rated 4.0 out of 5.0 by Food Very suspicious codfish on Friday night ---maple sauce poor choice I reported to the head of operations 27 November 2013
Rated 5.0 out of 5.0 by Breakfast Buffet Breakfast Buffet provides a good variety of hot and cold. Love the location of hotel - can walk to shopping centre, easy to get on and off Highway #401 27 November 2013
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