Rated 4.2 out of 5 by 182
Rated 5.0 out of 5.0 by The Cookie Lady comfortable accommodations
very clean, easy internet access, friendly staff, lot of
15 February 2015
Rated 3.0 out of 5.0 by jasski72 Peel back the layers
Just outside Newark Liberty Airport is this property. Just a quick heads up, be careful with the address you use in your GPS device, You might end up on the backside of the hotel with no clear idea of how to get in. I would call the hotel in advance to get their "GPS Address."
The room was clean and quiet. The halls were a little scary, the old carpet had several bleach stains here and there. That made me nervous to what I was going to get. But behind the door was a nice clean room with a comfortable bed.
The bathroom was clean, but the grout around the tub was discolored...made me double check the tub. Also, the pull to divert the water to the shower head is sticky and does not give you a full transfer of water.
The staff were all very helpful and friendly. They are what made the stay a nice one. So in reality it was the aesthetics that were the let down at this property, everything else was fine.
14 February 2015
Rated 5.0 out of 5.0 by L-Dog Nice room
Room was nice and furniture looked new. Housekeeping did a nice job straightening up each day and appreciated that a light was on in the room for me when I returned each day; however; I don't think every light in the room needed to be turned on, just one. It would be nice if there were a small microwave in each room for guests to reheat leftovers, to make popcorn, etc... or to have one in the lobby area for guests for that purpose.
06 February 2015
Rated 5.0 out of 5.0 by bibomo Consistently Exceeds Expectations
This hotel continuously improves. The staff have always exceeded my expectations and have always greeted me with a familiar smile. Mark at the front desk is always pleasant and professional and willing to assist in any way possible. The bartender, Joe, remembers my favorite menu items and greets me by name. The GM, Mohan, is always available to fix a problem or come up with a solution if there's ever a problem. The staff is why I keep coming here. I was happy to see NEW carpeting in my room and a new desk chair. They are always improving the customers' experiences.
27 January 2015
Rated 4.0 out of 5.0 by Traveller@2015 Happy with the stay
Overall very satisfied with the stay. Very friendly staff and nice accommodation. Will come back again,
21 January 2015
Rated 5.0 out of 5.0 by hitch607 Outstanding
I have always received excellent service at this location. The girls working the check in counter are always very attentive and represent the hotel well.
This last stay the TV in my room was not working I called downstairs and was given another room to ensure I did not have to wait for things to be fixed.
17 January 2015
Rated 4.0 out of 5.0 by SalJr Excellent stay
Whenever I visit NJ for business I stay at the Holiday Inn Totowa. The staff is excellent and the hotel stay has always been very good. The restaurant/bar Ruby Lounge is an excellent place to relax at the end of the day.
13 January 2015
Rated 5.0 out of 5.0 by 123456789********** Difficult with service dog
Checked into hotel in pouring rain.
Gentleman at front desk quizzed me about my service dog that I need for a medical condition.
Asked gentleman at front desk where I could bring my service dog to relieve herself. His response - "I have no idea".
I took my service dog outside in the pouring rain and finally found a place for my dog to do her business, no thanks to the hotel's representative.
Training, training, training - that's what hotels must do to help the guests that visit their hotel.
I travel to this part of Northern New Jersey on business every couple of weeks, and this hotel won't be a place where I'll be spending my money.
13 January 2015