Rated 3.3 out of 5 by 39
Rated 3.0 out of 5.0 by Mike and Tracy Good location
We were in Torino overnight on our way to Milan after 10 days in the snow so this hotel provided an excellent location . It was 100 metres or so from the main train station where we caught the fast train the next day.
We felt that the hotel really needed better management. The first room that we were shown to had a broken shower with water that went everywhere. Usually a hotel would just move you, but in this case, a non English speaking, housekeeping lady was sent to quiz me about the problem who after some time agreed that the shower was a problem and 'agreed' to move us. All this took time and was very tiring for people who had been traveling all day and just wanted a shower and bed. The next room, over the hall was fine.
My other issue with this hotel was that we had booked using IHG Rewards club points, which we had amassed after being very loyal to the IHG chain over the years and we felt that we were treated like we were being given something for nothing. There was none of the usual Thank you for being a IHG club member, a free drink, free upgrade, etc, etc.
26 January 2015
Rated 3.0 out of 5.0 by SMC55 It's very conveniently located but needs a lot of improvement
We stayed for four nights and shower was faulty for our whole stay despite reporting it twice and being told it was fixed. Both showerheads were worn and not spraying properly but that wasn't the main problem - it was that water was not hot - and it was so cool that it was almost impossible to take a shower under - you can't be expected to have a cold shower in January! The temperature control knob just turned around and around and did nothing - well it was possible to make water colder sometimes!. On second occasion the room "handyman" who was at Reception when we reported it as still not working said we shouldn't change the temperature setting! Shutters on windows seemed fixed shut so room was permanently dark - OK when you want to sleep but with poor lighting levels in the room it was very gloomy. The heating in the room didn't seem to work - even when we set temperature to 24 degrees the heater blew air but room never got warm. Staff were friendly. Breakfast was basic but plenty of it but what was disappointing was a machine made the coffee with very obviously powdered milk so that was not a good experience - especially not in Italy the home of great coffee! Lifts were out of action for some time on our last day so we had to walk up three flights of stairs. The bar was poorly stocked - no brandy! and empty so not somewhere to linger and not cheap.
On plus side - room was good size and clean, bed was comfortable and location couldn't be better for access to airport bus, metro, trams & buses and central Turin
25 January 2015
Rated 5.0 out of 5.0 by Timonbusiness Comfortable bed and updated room
Nice hotel in the center of the city. Parking was hard to find (had to park 2 1/2 blocks away) until I checked in and found out they have an underground garage for hotel guests. Stayed on first floor on a Thursday night and it was quiet--neither dinner nor breakfast were crowded. Would stay there again if ever in Turin again.
23 December 2014