Rated 4.2 out of 5 by 127
Rated 4.0 out of 5.0 by Arek75 Great hotel
Everything was perfect, the cuisine, the rooms, the business corner.
03 March 2015
Rated 3.0 out of 5.0 by highfidel Already quite run down, but close to the Business buildings
Honestly, this hotel had its best years quite some years ago....:-(
On the positive side is the staff, which is very friendly and helpful and the location, which is just across the street of a large business building (Vienna Twin Tower) and the recognition for IHG rewards members, but apart from that, the hotel unfortunately is very average/slightly below average.
One additional comment: the rooms on the so called executive floor on the 4th (executive bedroom) are - frankly - exactly as average as in the other floors, NO difference at all! It's a bit disappointing, because the expectation was quite high when I first (after achieving Platinum elite status) checked in into one of these rooms...
02 March 2015
Rated 2.0 out of 5.0 by U.S. customer Website reservation and results
There was a discrepancy between what I thought I reserved and what I actually received for rooms at this hotel. The result for me was the cost of an extra room for each of the nights I stayed. The hotel management was not interested in compensation (points or otherwise) for my trouble. I am left with the distinct impression that the "customer" is NOT always right.
Hotel amenities are nice, the bartender was attentive, as was the restaurant staff. Aside from my problems with management, the service desk personnel were generally attentive.
27 February 2015