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Rated 4.2 out of 5 by 104 reviewers.
Rated 3.0 out of 5.0 by Good value for money, but service can be better Being a platinum IHG member, I was upgraded to a garden facing deluxe room, which is appreciable. The check-in staff was very helpful with a warm smile. The location is not exactly city centre but is easily accessible by subway which takes you to city centre in 10 minutes approx. The rate is quite good compared to the over-rated expensive hotels in the city centre. However I was disappointed with the lady staff who was on duty on 28th July morning- being a platinum member I am eligible for a late check out of 2 pm. I requested for an extension of 3 pm - to which she was quite rude in rejecting. Being a Saturday morning the hotel was not at full occupancy and when I made the same request to another front desk staff- 3pm was readily acceptable. However, this first lady kept on calling me from 2:30 pm and I vacated the room at 2:45 pm. I don't know what she achieved by driving me away 15 minutes before my preferred time f 3pm--except making me feel very negative about their service. 02 July 2014
Rated 5.0 out of 5.0 by EXCELLENT THIS REALLY IS A GREAT HOTEL . FROM THE MOMENT WE ARRIVED TO THE MOMENT WE LEFT THE SERVICE WAS FIRST CLASS . GREAT STAFF , VERY ATTENTIVE AND HELPFUL. HAD A GREAT ROOM (ONLY MINOR COMPLAINT WOULD BE THE AIR CON NOT POWERFUL ENOUGH TO COOL ROOM FULLY). LOVELY LITTLE COURTYARD TO SIT IN . EASY TO WALK TO CITY CENTRE - ABOUT 15/20 MINS OR TAKE THE SUBWAY ONLY 5 MINS AWAY. NICE BAR AREA AND MODERN LOUNGE AREAS. WOULD DEFINATELY STAY HERE AGAIN. 01 July 2014
Rated 2.0 out of 5.0 by Laut, kleinere Probleme und keine Status-Benefits Haar in der Badewanne, Schlechte Türisolierung, langsames Internet. Dazu ausser dem freien Internet und einigen Punkte keinen Gegenwert für Treue mit der Hotelkette. Besser woanders buchen. Das Hotel ist etwas ausserhalb des Zentrums, die nächste U-Bahn ist 8 Minuten entfernt. 27 June 2014
Rated 3.0 out of 5.0 by Cuidado con los cargos al pagar Solamente sean cuidadosos con los cargos al momento en que hacen el cobro de la habitación. A mi me hicieron un cargo erróneo y doble y por eso mi banco en mi país bloqueo por seguridad mi tarjeta y ahora el proceso de aclaración es de 30 días. 27 June 2014
Rated 5.0 out of 5.0 by Room The room is wonderful. It's clean, spacious and the furniture is so stylish. The location is very convenient, very easy to use the public transportation. Close to the local market which is the major attraction to visitors of Vienna. 25 June 2014
Rated 4.0 out of 5.0 by Excellent 4-star value Very pleasantly comfortable. Front desk requires better attention to detail. 25 June 2014
Rated 5.0 out of 5.0 by Convenient location Holiday Inn very conveniently located to city sights, only a short walk to Metro station. Staff were friendly and when an issue arose with hot water supply in room , it was quickly rectified. Would recommend this hotel. 25 June 2014
Rated 5.0 out of 5.0 by nettes City Hotel zentrale Lage, dabei trotzdem sehr ruhig, nur wenige Minuten zu Fuss in die City von Wien, Holiday-Inn typsches Ambiente, alles da, was man so braucht, das Personal mit Wienber Charme freundlich und zuvorkommend.Preis-Leistung=sejr angemessen. 23 June 2014
Rated 5.0 out of 5.0 by Comfortable stay Good location,with the usual Holiday Inn standards of efficiency.The front office staff was amongst the best I have experienced in any Holiday Inn worldwide. Will definitely stay again if I am in Vienna. 23 June 2014
Rated 4.0 out of 5.0 by Kommen gerne wieder Unser Aufenthalt im Holiday Inn Vienna City war sehr angenehm. Das Personal war sehr freundlich und das Hotel macht einen sympatischen Eindruck. Wir kommen sehr gerne wieder. 23 June 2014
Rated 5.0 out of 5.0 by Quiet comfortable modern hotel with good service A modern hotel that is located close to public transport that allows easy access to city center. Small supermarket, bars and restaurants are within easy walking distance of the hotel should one wish to eat out. The staff was friendly and helpful which helps to make the stay all the more enjoyable. The room was clean with comfortable beds. Would definitely stay at this hotel again when visiting Vienna. 23 June 2014
Rated 1.0 out of 5.0 by Aweful experience which I would like to forget It was not a pleasant experience to begin with. Instead of a double bed which was booked and shown in my account before arrival, I was given two single bed merged as one with a deep partition in the middle. The bed was not that comfortable. Secondly, the air conditioning in the room was dirty with dirt which was clearly visible through the ventilation. Infact the outflow of air was very low and did not cool the room enough. I informed the reception which was my BIGGEST mistake. She suggested that for my information european air conditioning are like that. Though I may not look european, but I have travelled across and as a platinum never found an issue like this at other holiday Inn. She then started being sarcastic, saying that the room temprature wont drop till 8 degrees but in europe air conditioning is like this. She promptly asked a staff to have a look at it for which I suggested if I needed to be there just to may be describe the issue I was facing to which she sacastically mentioned that the guy wont steal anything and I could trust him, something which I never really suggested at all. Basically the lady was putting words in my mouth. The issue was never resolved but I couldnt really argue with a personnel like that so left it at that. Next morning, to start my day there was a false fire alarm which kasted 20 minutes eventually driving me out of room twice and eventually out of the hotel since the noise was unbearable. To make matters even more interesting, they didnt even inform in advance about the drill if it was that or apology for the error. The staff eventually took the iron board away which was not there in the first place, I believe for business travellers this is a requirement. Being a platinum member, I was recognised at the check in but was not upgraded as I was expecting. Two single bed is not a King / double bed. Overall, a bad experience. Will reconsider future stay someplace else in Vienna. 22 June 2014
Rated 5.0 out of 5.0 by Wonderful Hotel Superior Room was large and comfortable. Convenient location close to U Bahn. Beautiful courtyard and 24 hour bar and snack service was very useful, used several times. Breakfast good and staff were friendly and efficient. Enjoyed our stay very much, would highly recommend. 19 June 2014
Rated 5.0 out of 5.0 by Excellent and Friednly Service from All Staff From Reception to Breakfast to Check-out for our 1 night stay, the Service was excellent and with a smile each time. The Staff were also very knowledgeable and helpful with regards to advising guests on what to do and where to go. The hotel is also being renovated and feels very up to date with excellent light in the room. Location is quite OK in terms of walking distance to the City Centre. 18 June 2014
Rated 5.0 out of 5.0 by buen servicio Muy buen servicio del todo el personal, pero como les comente la persona del Restarurante por la noches, es muy servicial 12 June 2014
Rated 5.0 out of 5.0 by Highly Recommended. I stayed here on my own for 4 nights (30/5/14 - 2/6/14) during my city break to Vienna. I was very pleased with everything about this hotel and I will certainly be happy to come back in the future. I had a 4th floor "Courtyard" room which was a good choice as it was very quiet; I couldn't hear any city noise at all. The room was quite compact but not small, with 2 single beds pushed together which was fine for me. It was well decorated with modern facilities and plenty of shelves and good lighting. It had two comfortable chairs. The bed was very comfortable. The bathroom had a good shower with plenty of space around the sink for putting personal items on. Everything appeared clean. Breakfast was excellent with a good choice of cereal, cheese, meats, fruit, yoghurt and a surprisingly good choice of cooked items. Nice coffee too! I didn't use the restaurant in the evening. Staff in the restaurant were pleasant and efficient and reception staff were helpful and spoke good English. There are no leisure facilities but I knew that when I booked and I wouldn't have used them as I wouldn't have had the energy left anyway! The hotel is a 5 minute walk from Kettenbruckengasse Ubahn station which takes you to the city center in about 5 minutes. Overall this Holiday Inn exceeded my expectations and rates as one of the best I've stayed in. 06 June 2014
Rated 1.0 out of 5.0 by camada comoda el precio del hotel esta sobrevalorado. creo que es mas un hotel tres estrellas 04 June 2014
Rated 5.0 out of 5.0 by A Gem in Vienna I chose this Holiday Inn in Vienna because the prices were extremely reasonable. I was very pleased with the property. It looks to have been recently updated and the lobby area and guest rooms are clean and fresh. As a Platinum Ambassador I was given a room upgrade and my room had a small seating area, a comfortable king bed and a large bathroom.... with a tub! The Staff were pleasant and helpful. I had neglected to bring a power adaptor and they very kindly supplied me with one from the front desk. I would recommend this hotel to anyone who is planning a visit to Vienna. There are a multitude of restaurants nearby, it is close to the metro, and also the Naschmarkt. It is also a short 15 minute walk from City Centre. 03 June 2014
Rated 4.0 out of 5.0 by Tolles Holiday Inn Hotel Sehr freundliches und zuvorkommendes Personal. Tolles Frühstücksbüffet und auch das Abendessen im Hotelrestaurant ist empfehlenswert. Vom Hotel gelangt man in rd. 20 Minuten (zu Fuß) zum Stephansplatz. Wir würden das Hotel jederzeit wieder buchen. 31 May 2014
Rated 5.0 out of 5.0 by Your home in Vienna I had to come again to Vienna for business, and as usual I booked a room in this friendly hotel. This time I got a room overlooking the garden, and the feeling was really great. As usual the friendly staff was attentive to my needs. One day I finished my meetings in the afternoon and had a few hours in daylight which I wanted to use for a long walk. Due to the excellent location of the hotel, I managed to go to the Ring, Opera House, Kaertner Strasse , Stephan's Dom Rathouse and Maria Hilferstrasse, all in a walking distance from the hotel. Nearby one finds the Chinese Restaurant Bamboo with all-you-can eat menu just for 9.90 Euro, and there is no need to walk more than 20 meters from the hotel entrance. No doubt that next time when I have to be in Vienna I shall book a room at this hotel again. 30 May 2014
Rated 5.0 out of 5.0 by Wonderful stay in Vienna We were very pleased with this hotel. Our room, 414, was very spacious and clean, the beds were comfortable, and the room was very quiet. The staff at the reception desk were very helpful and quick to give advice on whatever we needed to know. Would definitely return to this hotel next time we're in Vienna. 26 May 2014
Rated 4.0 out of 5.0 by Good breakfast This was the first stay at your Hotel, but I found the breakfast was very good and I enjoyed the omlet . I am happy if you can prepare more warm vegetables in the breakfast . Thank you Mike 24 May 2014
Rated 1.0 out of 5.0 by Bad choice Wouldn't stay there again, not the best choice & too expensive for what you get 11 May 2014
Rated 3.0 out of 5.0 by Small and noisy The room was so small, could barely fit my luggage in there. Also the first floor is very noisy. The guest in the room next door had a paid lady two nights in a row. Can't recommend this hotel for families, because the rooms obviously aren't sound proof. Location is good though. 11 May 2014
Rated 4.0 out of 5.0 by comfortable bed, but pillows were bit soft. Nice place to relax. Breakfast was very good. Fresh fruit was of excellent quality. Bakery, cheeses, dry fruits were all of great quality. We really enjoyed the breakfast. Public trnansport is around the corner. Buses 13A and 59A are all there, just few steps away.Vienna Map supplied by the hotel was of great help. Surely, I will stay there again if I have to visit Vienna again. 07 May 2014
Rated 5.0 out of 5.0 by Great service and location Friendly staff, nice garden, walking distance to underground metro. 24 April 2014
Rated 4.0 out of 5.0 by Hotel at a good location and reasonable price The hotel is at a good location. Our stay was to rest for a night before going to Budapest. Did not really do much in Vienna other than rest. Wanted to check out the city but it rained most of the time and it was very cold and windy. 19 April 2014
Rated 5.0 out of 5.0 by Very recomended hotel Very good service, central location, very comfortable rooms, excellent breakfast for reasonable price 08 April 2014
Rated 4.0 out of 5.0 by 6 Nights Stay Very Good Location hardly 15 minutes walk to Karlplatz and 5 min walk to both U Bahn and bus stop. Very friendly and helpful staff, they really help to solve guests problems. comparing to Holiday Inn in other part of the world , such as Shanghai! , the rooms are small but when you compare with European hotel in same range it is big enough! bed cover was very small i do not know for which size are they designed!!, they really need to change these covers. This will be my hotel in Vienna from now on, i will stay there again next time. 05 April 2014
Rated 4.0 out of 5.0 by Great Room if you can stand the bed The room was spacious from a European standard. It was also well laid out. The staff was courteous and very friendly as well as helpful with local information. The only negative was that king bed that is really two twins rolled together to form a king not one big mattress, two twing mattresses. It was worse than a army cot for comfort and had this weird single cover like a minature duvet. i ended up using it to sleep on not under to try and pad the rock, i mean bed i slept on. Room was within reasonable walking distance to the city center and subways. Good Location. 16 March 2014
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