Rated 3.9 out of 5 by 211
Rated 2.0 out of 5.0 by Martin R Very disappointed to say the least
Turned up to find a couple of Christmas parties going on. Shame this hadn't been highlighted on the website at time of booking or by way of a warning email!!
Took forever to get checked in as the 1 receptionist on duty was obviously too busy to cope on her own.
As an IHG platinum member I was not greeted or recognised as such at all. I was stuck in the dingiest of rooms I've ever been given with what looked like a 4 foot bed. (Despite asking if I qualified for an upgrade to which I received a sharp No you're not we've not got rooms -- Even though the website was offering many as still available to book)
I Went and asked if they had a twin and was given a better standard room.
I then phoned and asked for some more pillows and & a wifi key and was told they would be delivered, but they didn't arrive.
I got woken up by drunk people at 1am and despite trying to ring reception to ask them to help they just didn't answer the phone so I gave up trying. The noise eventually stopped at just gone 4am
I mentioned this to the receptionist in the morning and just got a tough luck type of response.
Wasn't given any IHG rewards points or drink voucher or complimentary upgrade.
I'm referred to as one of their most valuable guests!!!!! Not at this hotel.
That said, stayed at the Indigo Newcastle the following night and was treated like royalty!!!
Positives - Room was clean and breakfast was nice.
17 December 2014
Rated 4.0 out of 5.0 by mori58 holiday inn review
very comfortable all the amenities close to motorway but be aware of potential traffic queues
17 December 2014
Rated 3.0 out of 5.0 by TheTixter Great service, average vallue, poor bed
Lovely staff, but hard bed and hard, uncomfortable pillows. Few bathroom accessories, and only sporadically refreshed. Invoice incorrect. Not recognised as IHG member. Good internet in room and public areas. Food standard but not great if part of a course / meeting room package. Room service excellent. Warm white wine - why??? Excellent for accessibility and parking.
16 December 2014
Rated 5.0 out of 5.0 by greenw Very attentive staff and real ale on tap!
Stayed at the hotel on business and the staff looked after me very well. Food was cooked well and served promptly. Good location just off the motorway. Just installed a real ale pump for local beer to be sold.
15 December 2014
Rated 2.0 out of 5.0 by Bob 021 Convenient location
Adequate but the hotel and rooms are looking a little tired i think, certainly the one i was in
12 December 2014
Rated 5.0 out of 5.0 by Patsu Nice Stay
Good clean and well situated hotel easy access to motorway and also Wakefield town centre.
Nice quiet location
11 December 2014
Rated 5.0 out of 5.0 by redmaggot great service
an ideal hotel to stay when visting the leeds area
09 December 2014
Rated 5.0 out of 5.0 by Traveller 25 Lovely Staff
Myself and 3 friends stayed here on a Leger Christmas Market tour, I havn't stayed in a Holiday Inn before but if they are all like this it will now be my first choice. The staff we exellent, very friendly and helpful. I had a room to myself which was very large, clean and had everything i needed, The only downside was it was too hot at night even with no heating on i didnt want to use the air con as i am a very light sleeper. We ate in the restaurant on two nights, the food was top class as was the service, we didnt realise there was a service charge added until we had paid the bill and left a tip, but as it was so good we decided it was worth it. Breakfast was also very good, I don't eat meat but i managed to have a good cooked breakfast on 2 mornings, I had a change on day 3 and there was plenty to choose from. We want to go to Birmingham Christmas Markets next year and all agree that we want to stay at the Holiday Inn there.
06 December 2014