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Rated 4.0 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 Outstanding effort by Staff During my recent visit on business I unfortunatly become unwell and had to attend the local Hospital , thankfully the problem has been addressed and I'm now on the road to full recovery. The effort made by the staff was totally outstanding to help me get the urgent medical attention I required. I will never forget what they did for me. 29 March 2015
Rated 5.0 out of 5.0 by Safe and sound I have now stayed at the holiday inn, Wakefield on many occasions and have always been made to feel welcome and comfortable. The staff really do go the extra mile to ensure that your stay is a pleasant one. 29 March 2015
Rated 5.0 out of 5.0 by great would stay again stayed here a few times now never had problem highly recommended 26 March 2015
Rated 3.0 out of 5.0 by Attention to Detail Having gone down to breakfast and 8.30am on a weekday you would expect some food to be cooked. I sat there for 20 minutes and watched 6 more people arrive and throughout that time not one of the two staff on bothered to check if the food need to be topped up. I was greeted by two rashes of bacon, some beans with a dry skin on them, no eggs, no sausages and no mushrooms, This situation did not change from 8.30 to 8.50. At this point I decided that the money I paid wasn't worth it so visited reception and spoke to the Duty Manager who as you would expect apologised and then asked the girl to get the food stocked up. By this time I had to leave so was not in a position to wait. Now I understand that people have to apologise but it doesn't help when as business people we are on schedules. What the two staff in the restaurant were doing is baffling, other than stocking up cupboards. Will I stay again ? No so please don't give me the standard apology and hope that I will come back so you can provide a better experience. You never get a second chance to make a first impression. I will take my business to another more welcoming and attentive Holiday Inn 23 March 2015
Rated 5.0 out of 5.0 by limited terrestrial TV channel availability as above, TV channels mostly unavailable as above, TV channels mostly unavailable very nice service at breakfast 22 March 2015
Rated 5.0 out of 5.0 by Great welcome After a hard day, it was great to receive a warm welcome. The staff were friendly and attentive and my overall experience was a positive one. 20 March 2015
Rated 5.0 out of 5.0 by Excellent service We have stayed at the hotel a few times and the staff are always excellent. Service is great. 19 March 2015
Rated 4.0 out of 5.0 by Excellent stop over First impressions of the Hotel are that it is quite an old building and probably not originally a Holiday Inn. Once inside the Hotel everything is very similar to other Holiday Inns with well designed and furnished reception, lounge and dining areas. Rooms are decent size with all usual facilities. The bathroom is a little dated but was clean and functional. Hotel wasn't very busy for a Saturday night ( probably why we got a very good rate), because of this the bar//lounge areas were virtually deserted but staff were still friendly and helpful. An enjoyable 'stop over' en-route from Midlands to Leeds. 19 March 2015
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