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Rated 3.8 out of 5 by 303 reviewers.
Rated 4.0 out of 5.0 nicely proportioned rooms. difficult to locate initially,poor signage ,location within earshot of busy M6 motorway.have to drive into Walsall for amenities.Saturday night extremely busy with weddings and other receptions so had to go out of hotel for dinner.Staff very friendly and helpful,would recommend for short stay only 14 May 2014
Rated 1.0 out of 5.0 by Woken by a Conference Arrived late and asked for a late check out as I had a full days work ahead of me driving and setting up a show. Was allocated room on the ground floor and found urine on the toilet seat so had to clean myself. Didn't want to make a fuss. Woke around 8.30am to the sound of maids in the hallway laughing and chattering followed by young kids running up and down the corridor but managed to get back to sleep to be woken about 1 hour later by a conference occupying 3 rooms opposite my room and they were all taking a coffee break outside my room . I was very annoyed at this point so went to the front desk to complain and was greeted by a very ignorant receptionist who while painfully listening to my grievances replied with "Why are you blaming me" I was not passing blame I merely wanted an apology and some kind of explanation why they would have conference rooms right next to bedrooms and why they would put me there if we were late arrivals and needed to sleep in late. Would not book there again. 13 May 2014
Rated 5.0 out of 5.0 by Superb stay and excellent hotel I was so pleased with the quality of this hotel, especially in the light of what I paid. Hotel lobby was welcoming and clean and room was of a very high standard. I noticed around 8.30pm that the heating wasn't working in the room and it felt a bit chilly, but the duty manager sorted this out in no time. I would definitely stay there again. Just three things that would have made it better: 1. More staff on check in desk. The staff were superb, but could have done with 2 people on the desk in busy periods. I checked in at 5.30pm and out at 10.15am and it took around 10 minutes each time. 2. You have to get a keycard each time you want to use the leisure facilities. Why not issue one on arrival for the duration of your stay? This led to more time queuing at the already busy check in desk. 3. Affordable breakfast. The room value was great, but the add on value for breakfast was £19 just for me. This may have been a glitch, but if not, this is a ridiculous price which is why I sorted breakfast elsewhere. Did you also know that the website is contradictory regarding the internet. It says: Standard Internet service is free for all guests Then a few lines down says: Standard Room Wireless Fee for Non-Elite IHG® Rewards Club This implies there is some kind of internet access (non wifi, so Ethernet?) that is free for all which there isn't. 13 May 2014
Rated 3.0 out of 5.0 by Great lounge and bedroom but service disappointing Great lounge and bedroom really nice. Queued at reception for 15 mins as one man checking in on a busy Friday night. Breakfast I was told I had not paid for breakfast and was stung £12.95 for a very average breakfast. Conf room facilities were a bit disorganised for a weekend and it seemed evening events prep were more important than us. Shame really. 13 May 2014
Rated 5.0 out of 5.0 by walsall perfect room except for one tiny detail, the black mould on the ceiling above the bath. Maybe i am just being picky. Only one shower in the mens changing for the pool has a soap dispenser. All in all great with just these minor details. 07 May 2014
Rated 1.0 out of 5.0 by One thing after another Arrived at the hotel in the evening after a long day working and driving. Called to order room service at 9:43pm and was told they had shut the kitchen. When I pointed out that the menu says you can order food up until 10pm I was told that on fridays they shut early. To which I said so when do you shut and was told 9:45pm. Eventually they agreed to take the order, but I was told it may take up to 45mins. I find this confusing considering they said they were shutting early, but nevermind. So dead on 45 mins later room service arrived. The food was cold and the burger did not taste right. There was no point me complaining at this point as the kitchen was shut and I hadn't eaten all day so cold chips was all I got. In the morning I then took some bits to my car (did not check out) and then went to the morning session of a course I was on. When I returned the room was already being cleaned despite me not having checked out. Why staff don't check before going into rooms I don't know. After my day course I then stupidly decided to order some chips before I started my 3 hour drive home. An hour later no chips! So I went and got it refunded and was told some rubbish about the printer not working. 2 days after my stay I checked my credit card statement to see that yes the refund had been made, but the day after I left they decided to take the payment for the food I did not get and had refunded again. I call the hotel to get it refunded again and concern that without my permission a payment is taken. They obviously needed a different department to look into it and they will of course call me back and yes of course it will be today. Yes you guessed it no call back. 29 April 2014
Rated 5.0 out of 5.0 by Two Day BusinessTrip I read the poor remarks about this Hotel and often wonder if I am staying at the same place! Once again, I had another excellent stay. Staff were friendly and attentive. I was recognised as a Priority Club Member on arrival and was allocated a room at the back of the Hotel, which was very quiet and added to two great nights sleep! I left the Hotel refreshed and ready for my final day on business. Breakfast both days was hearty and well cooked and the staff were excellent. I really can't fault this Hotel. If I did, they would know about it, as I would mention it to them at the time. 27 April 2014
Rated 5.0 out of 5.0 by simply great It was for my son s wedding they made sure everything was perfect the bedrooms the reception the food was all top notch my only snipe is every time i fetched my grandson a orange cordial and water the price ranged from £1 50 to £2 10 depending on who served you other than that all good 25 April 2014
Rated 5.0 out of 5.0 by great hotel we stayed for one night me my husband and son, it is a really nice hotel, 24 April 2014
Rated 5.0 out of 5.0 by Great Stay Friendly staff, lovely room. Nice leisure facilities. Recommend and would stay again Thanks 22 April 2014
Rated 5.0 out of 5.0 by Overall experience Hotel and room were both excellent and comfortable with excellent amenities. Staff were all very pleasant and helpful at all times. We had a fantastic stay. The only criticism I would have was that the service in the restaurant was slow. 17 April 2014
Rated 5.0 out of 5.0 by Restaurant food and service were excellent. Really good choice and quality of food in the restaurant. And excellent service. 07 April 2014
Rated 1.0 out of 5.0 by This hotel must get a lot of Non-payers! Hotel was OK it was the staff that were the problem, the only thing they were interested in was ensuring everything was paid for at the moment you ordered - customer care was not an issue, making you feel comfotable and welcome was not in the equation. You had to ensure you had signed before you had ordered at the bar or in the restaurant. It was so evident it made you feel very uncomfortable! Obviously they get a lot of customers leave without paying???? As a business traveller and club member I will not be staying there again. 07 April 2014
Rated 5.0 out of 5.0 by Great room and excellent service Stayed for business - arrived late in evening allocated a great room with prompt and efficient check in. Good service in the restaurant. Friendly staff who helped to make the best of a challenging day. 06 April 2014
Rated 3.0 out of 5.0 by in booking When I went to book in no record of me wanting a room had to pay again, could you confirm all my information 05 April 2014
Rated 4.0 out of 5.0 by Visit After the usual struggle with the M6 it was pleasing to actually arrive. The staff were the friendliest I have seen in a hotel for a long while, very chatty and pleasant. A good bar area, and a large room. Walking down the corridor you could sense the age and era the hotel was built... but it ticked the key boxes for me, quiet, clean, could relax and great staff. 01 April 2014
Rated 3.0 out of 5.0 by Comparison to Holiday Inn Standards Regret to report that Walsall Holiday Inn falls very short of standards experienced at other Holiday Inns. We had to wait an hour to be served a Dinner that was only warm and almost inedible. We were offered a replacement meal but declined as we had waited an hour and were now too tired to wait any longer. Whilst the waiting staff appeared concerned, they did not display any urgency in rectifying this failure and we considered their overall service to be poor. The sweet was served without the means to eat it, and when this was offered it was handled by staff member in offhand manner The lights illuminating the bathroom mirrors in our bedroom did not function, the quilt was sub standard compared to others we have stayed in. As we use Holiday Inns on a regular basis - up to 2-3 times monthly for business meetings we feel able to say that Walsall is not the regular standard we have come to expect. 29 March 2014
Rated 1.0 out of 5.0 by worst hotel ever tv wasnt working, couldnt open safe, bed was full of broken lumps tried to get more duvets twice but to be told wait untill 11.30pm/ midnight, got some duvets but the next day the cleaner took them all away so have to ask again, run out of toilet rolls and staff told that one left awaiting for delivery, jacuzzi was broken. complained but the company did not get back to us. Worst ever hotel we ever stayed in. holiday for new year was ruined 25 March 2014
Rated 4.0 out of 5.0 by Well located hotel, friendly helpful staff, good value. Although I only stayed for one night recently the staff treated me like a regular. They were very helpful and friendly and based on this and the fact that the hotel is well located and reasonably priced, I would definitely recommend. 25 March 2014
Rated 3.0 out of 5.0 by Do not use a sofa bed ! In general, a good hotel with lovely staff. But, unfortunately, we have had a couple of bad experiences recently. On both occasions, our poor daughter had to endure a night on the sofa bed which was so uncomfortable that she had back ache the next day. The mattress was so thin and bent that it dipped in the middle. The staff were very apologetic and offered her another quilt to use as a mattress, but this did not stop the bed dipping in the middle. Also, a few other niggles in the the shower soap, tv not working, no 3rd mug, filthy brown drip mark on wall, and, most disgusting clumps of mould growing on the window handle. Obviously, housekeeping have not been paying much attention recently. Other than that, generally this is a nice place, with lovely friendly staff. Will have to reconsider If I book there again or go across the motor way to the newer Holiday Inn Express. 25 March 2014
Rated 4.0 out of 5.0 by Lovely room, would recommend. Lovely spacious room, comfortable bed although could of done with a couple more pillows (think available from reception). Would definitely stay here again. The only negatives were when you check in the staff could give guests more information on where and how to use the leisure facilities and when you book a room for two adults I would expect a dressing gown and slippers for each adult not just 1 set and the complimentary chocolate was nice but again only one!! Overall, I enjoyed my stay here and will be back again. 19 March 2014
Rated 3.0 out of 5.0 by Social Night The room was fine, however there were a lot a children staying at the side and above our room, noisy footsteps etc. I would recommend that all parties with children are grouped together whenever possible and allow adults to have the quieter section (or not if partying) of the hotel. 18 March 2014
Rated 5.0 out of 5.0 by Great Place Although next to the M6, a great place to relax with very modern designed rooms and bathrooms. Good Restaurant and friendly staff - got upgrade to Executive Room, which are spacous and have a nice sitting area. 13 March 2014
Rated 4.0 out of 5.0 by Very helpful staff Staff went out of their way to help us on arrival and at all times during our stay. Thank you 12 March 2014
Rated 5.0 out of 5.0 by Friendly Professional Staff We have stay at quite a few hotels across the UK. This one was memorable because of the friendly staff. We would definitely come again and recommend to others. Thank you. 08 March 2014
Rated 4.0 out of 5.0 by Holiday Inn Second stay in recent months. Room was in better condition than last time and my comment about the pool being a bit chilly seems to have been acted upon. Great value for money. 08 March 2014
Rated 5.0 out of 5.0 by great hotel all staff very friendly and helpful and just an over all great hotel 08 March 2014
Rated 3.0 out of 5.0 by Rooms and value great breakfast service poor The hotel was great, rooms comfortable and clean, reception staff helpful ad great value. However the service received in the morning by the breakfast supervisor was poor. I have never been refused access to the breakfast room. While I understand there had been a large part in before us we stated that we were happy to have a table that had not been cleaned as we had to be at a competition shortly and didn't have time to wait. We were told to sit and wait while table la were cleaned and refused entry. After 10 minuets we spoke to reception as we really needed to leave who kindly went and made a request. We still had to wait we then approached the breakfast desk again where we were eventully allowed in, however the supervisor decided to argue with us rather than apoligise for any inconvenience caused. We were not even offered tea or coffee. It's a shame as otherwise a credit to the holiday inn 03 March 2014
Rated 5.0 out of 5.0 by Brilliant stay, will definitely stay again Was amazed on arrival to have been upgraded to an Exec room. An amazing hotel, excellent facilities, first class service and very helpful staff. The standard of the menu and the quality of the meal were both absolutely brilliant. Only sorry I didn't get the chance to use the pool. Hopefully next time. 01 March 2014
Rated 5.0 out of 5.0 by Very relaxing stay Everything was just great, from the room to the restaurant and bar. Superb staff with a great relaxed atmosphere. Will certainly be staying here again. 27 February 2014
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