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Rated 3.9 out of 5 by 289 reviewers.
Rated 5.0 out of 5.0 by Everything was perfect This was our second visit to the hotel within a short space of time. We look forward to returning soon. 02 August 2013
Rated 5.0 out of 5.0 by Lovely A great room that was clean and modern. Will being using holiday inn again, definitely! 02 August 2013
Rated 5.0 out of 5.0 by Great business hotel Had to stay in the walsall area on business and booked the holiday inn as i have used many. This one is a credit to the brand great facilities modern decor. The staff are fantastic friendly and helpful. 02 August 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service A very enjoyable stay from arrival to departure nothing to much trouble for the staff, a good choice from the menu a wide variety of beverages, knowledgeable staff & a relaxing leisure facility. The bedroom was spacious and the nights sleep very comfortable then the shower in the morning was very invigorating. 30 July 2013
Rated 4.0 out of 5.0 by Value for money when at discounted price. Could hear guesst either side. Also during the night inconsiderate noisy guests up and down corrider , very loud and at one point trying to open my door. T,v signal not good, lost picture and sound often, so gave up.. Shower head leaked alot of water from ajoining connection .Shower curtain stains along bottom.. Such a shame as really nice hotel, and clean. nice reception area, bar lounge, pool, air-con etc. Would not pay the full price to stay. If at discounted price I would but take ear plugs, just incase. Did inform front desk of above maintainace required in room. 28 July 2013
Rated 5.0 out of 5.0 by Great Service Another lovely business stay at the Holiday Inn Walsall. So relaxing and great service too. Andrew pops up everywhere ... room service, the bar, the restaurant, breakfast, reception ... I hope he gets 5 salaries ! Thank you again for looking after me so well :) 18 July 2013
Rated 4.0 out of 5.0 by Good customer service and facilities. I booked this hotel as I had some business to take care of in Birmingham. Reception and booking in was fine, however the room was a little cold and the air co/fan unit was not working; they had placed a little heater in the room instead. I raised this with the hotel reception staff, and they were very helpful in offering me a different room. However, they were struggling to find an alternative room, and we were upgraded to an executive suite. This room was very nice and was spacious and very modern. The broadband service worked well particularly later on in the evening and in the earlier part of the morning. Staff seemed helpful and friendly, although we did not ask much of them or have contact with them while we were there. We did not eat in or use any other facilities, but overall we were satisfied with our stay. Finally, the location is good if you are driving, it is relatively easy to find, just off the M6. If you are not driving it might not be the best option. 15 July 2013
Rated 5.0 out of 5.0 by Excellent Customer Service ... Again ! A lovely stay with a particular mention to John on reception who always remembers my name, always has a smile on his face and makes me laugh on occasions too :) 10 July 2013
Rated 1.0 out of 5.0 by Wedding Reception I am the Grooms Mother and disgusted at the value for money my son and his new wife have received from yourselves. First thing - Bride and Bridesmaids had to have cold showers as the boiler was not working fully and all hot water had run out by 6.30am. They were told the room held 200 people - to find that you only put out 90 seats the other 90 guests had to sit in foyer or outside luckily the weather was brilliant. Bucks fizz and canopies on arrival cost £350.00 Canopies and Bucks Fizz. - this consisted of 3 trays of soggy canopies which were stale and disgusting. Bucks fizz (orange juice no trace of champagne) was put on bar for all residents of the hotel to help themselves and they made sure they did as several members of the wedding party did not get any - one was myself I asked at the bar if there was any more Reply from a very miserable looking barmaid "No it has all gone" putting the champagne and orange juice back in the fridge, carried on serving someone else. The main wedding meal was excellent and the master of ceremonies was a credit to the hotel, I wish I could say that about all the rest of the miserable staff we met. The evening so called Hog roast was just pre-packed pork slices on plastic cobs served with a few chips and sweet corn. Were another wedding party were helping themselves as it was put out in the foyer. Bar staff made up prices as they went along the usher was told that 2 pints of lager came to £15 at one point - to which he just said you are joking - staff replied I don't really know how much they are. Beers and lagers tasted off in the wedding room so everyone went to main bar in reception. Breakfast was a farce - wedding party were meant to eat altogether in Garden room - I was never asked if I was with wedding party and told to sit down on nearest seat - But that did not matter as you did not do anything special for the wedding party anyway. I asked the waitress for some milk which she replied " you have to fetch your own from the buffet and turned away" her hair was hanging all over the place and I found a long black hair in my breakfast which put me off eating it. It is a good job my daughter in law was so organised as this would have been a right shambles if left to your staff - Who employs a 'wedding planner ' who does not work on a Saturday it is a joke. Room comfortable quiet but large stains on the floor and no air conditioning - I really feel sorry for my son and his wife at the hard work they have done to pay for this wedding reception and everything you had to do was a shambles. I look forward to hearing from you shortly. 09 July 2013
Rated 5.0 out of 5.0 by One night stay Reception was in an excellent position. Very easy to access and for a disabled room, very easy to walk too. A very pleasant stay for one night. 05 July 2013
Rated 1.0 out of 5.0 by Spoilt my bad Customer Service I arrived in the eve time to find the hotel set in pleasant open grounds. I checked in and was greeted by a friendly member of staff. As a priority club member Check in time could be improved as was a bit slow and no priority check in as such. No complimentary water or chocolates provided as a Paltinum member. Confirmed late check out as pre-arranged and recieved my upgrade to the executive room. Upon entering it is nice to the eye especially the seperate lounge. Do not think the room was used in a while as cetain areas dusty and few hairs found. Can tell some wear and dirty marks on the walls...not exactly what you expect in an executive room. Lack of tea and coffee and no water bottles in room. Bathrobe provided but worn so not so good feel. Carpet was clean but very dated. Bed was comfortable and not too much noise as room situated in a good spot. in the morning I was called by the reception manager to state that I needed to vacate the room as no late check out is allowed today and no apology just an abrupt voice on the other end as if to imply I had over stayed. I had to rush around to gather my belongings and get ready in a panic which did not make this an enjoyable visit. At the check out the sour faced reception manager took my key and not once asked how my stay was..I bought up the concern as to why pre-agreed upon booking and check in and no mention that there is no late check out, and was advised the receptionist made an error. I aired my concerns to how dis satisifed I was to the way i have been treated and no customer service to which I recieved a blank look. This is not acceptable and a manager should have gone through some training I would assume and with hotel managment experience myself it is astonishing how she has managed to obtain a position as a hotel manager. As a Platinum member Im disgusted. 05 July 2013
Rated 5.0 out of 5.0 by First class service !! Another comfortable stay at The Holiday Inn Walsall. I was particularly impressed when I turned up for breakfast the morning after an end of contract party. I was a few minutes late ! Jessie said "No problem Mr Rachwal, take a seat, have a cup of tea, and then brought me the most wonderful Full English breakfast. It would have been so easy for her to say that I was too late. Excellent, excellent customer service ! Thank you Jessie for getting me through the day :) 21 June 2013
Rated 4.0 out of 5.0 by Business 1 night stay Nice place East of Wolverhampton. Small Gym, pool area and facilities need a re-furbish. Didnt pick up my Platinum Priority club status prior to arrival but recognised it once discussed. Good bar area and big rooms. Handy, good value hotel. 10 June 2013
Rated 5.0 out of 5.0 by Excellent Stay Value for money. really enjoyed our stay. Staff is very nice. They do care for you. Especially Night Manager Karan was very polite and helpful. Solved our air conditioning issues quickly. Definitely we will visit again. 09 June 2013
Rated 5.0 out of 5.0 by Wonderful Room Service I took advantage of the room service a couple of nights as I had a heavy cold. It arrived 20 minutes later, hot and absolutely delicious. The staff here are first class ! Recommended :) 07 June 2013
Rated 5.0 out of 5.0 by lovely room first time experience stayin in the holiday inn,lovely kingsize bed, very clean and well presented, the only bed experience was the sofa bed it was very uncomfortable not recommend if you suffer with bad back problems like my partner has, but overall a lovely place to stay and very kind and helpful staff. 01 June 2013
Rated 5.0 out of 5.0 by Fantastic value The welcome & room were first class, we enjoyed a very comfortable stay in exceptional surroundings. The best motorway stay we have ever experienced. 30 May 2013
Rated 5.0 out of 5.0 by Friendly and comfortable stay as always :) Home from home ! A really comfortable room, great food and wonderful staff. All so helpful and friendly. A particular mention for Katie on the bar who is first class at customer service. Also Rachel, Laura, Michelle1, Michelle 2, Dave, Saira, Alison, Andrew and anyone else whose name I can't recall. They all looked after me so well :) 30 May 2013
Rated 4.0 out of 5.0 by As usual, I am Ok As I was staying in Holiday Inn worldwide I am still satysfied and will keep this as my prefered option for staying there during my further business trips. 26 May 2013
Rated 3.0 out of 5.0 by Heat Optional! I have stayed at this hotel many times in the past. As a Priority Club member I would think my room (or all rooms) would have a working heater. Not true at this establishment. My room did not contain a working heater, but rather a working space heater. I guess I can't complain really; I guess that was better than freezing. Should I have a higher standard than "not freezing"? 24 May 2013
Rated 5.0 out of 5.0 by Executive Room Excellence Having spent a year at the Holiday Inn Express close by, the client I am working for changed our Hotel to this Holiday Inn. The difference is incredible. This feels like a true hotel, especially when in one of the executive rooms that has a lounge as well as a bedroom. THe food is of a much higher quality and the staff very helpful. 20 May 2013
Rated 5.0 out of 5.0 by great place had a great stay,could not fault anything.staff friendly and helpful.enjoyed the stay and would stay there again. 12 May 2013
Rated 5.0 out of 5.0 by Fantastic Stay Yet again another great stay, staff always very accomodating, Rachael the staff member for the bar was very attentive and made the stay more relaxing. 12 May 2013
Rated 5.0 out of 5.0 by Fantastic stay I am a frequent user of the hotel and always treated with a professional welcome upon arrival, staff identify me as a priority club member. The staff are fantasic and always welcoming. John the Night manager has been most helpful on numerous stays, long may it continue. 12 May 2013
Rated 4.0 out of 5.0 by Excellent value Excellent value. Beds really comfortable. Family room nice and spacious. Would def stay here again! 11 May 2013
Rated 4.0 out of 5.0 by Walsall J6 Clean and comfortable. Excellent value for money with friendly helpful staff - overall v good 07 May 2013
Rated 4.0 out of 5.0 by Nice, quiet, comfortable. Value for money breakfast Stayed for one night with 10 year old daughter, as she had to attend a talent camp that weekend. Bed was comfortable, and we did not have any trouble with noise from other guests. Air conditioning did not appear to be working though we were provided with a portable heater, so it did not matter. Spa bath was not working in swimming pool, which was a shame as daughter was really looking forward to using it, as she had used it on a previous visit, but assume it was just a temporary thing. Breakfast was extremely good value - buffet at weekend £6.95, plus children under 12 eat free. Would stay again as very convenient for the M6, but is still quiet. Not keen on soap and shampoo provided, bring your own! 03 May 2013
Rated 5.0 out of 5.0 by conference facilities We have been using hotel for some sales training for a couple of weeks and the customer service has been exceptional. The representative, Stuart has catered for all our requests and more. He really has gone the extra mile. We have also had very friendly service from the restaurant staff and the food is better than the average hotel chain. We are a large group of 18 delegates and they have made us very welcome with their personal service. Regarding the hotel itself, it is very much the same as most large hotel chains but the people make it worthy of a recommendation. 02 May 2013
Rated 5.0 out of 5.0 by good service i have been staying here for several weeks mon to fri. they have had a significant problem with the electrical supply for quite a few days. happily that is now sorted. through it all the staff remained as cheerful and as professional as ever. they are the real plus for this hotel. the rooms are comfy the foo d is very good. i will miss the girls when my contract comes to an end 19 April 2013
Rated 2.0 out of 5.0 by Once is enough A phone call had been made letting us know the leisure centre had been closed...but no explanation about why. Friendly male at reception dressed immaculatly let us know the leisure centre had been re-opened. The bathroom was not clean...which was dissapointing. When returning from our evening meal there didn't seem to be any security measures in place and felt that anyone could just walk straight through, a female on reception wasn't worried about looking up to see. During the night and morning there were doors being banged shut In the morning someone a cleaner perhaps was trying the door...after phoning reception a male apologised. I would have thought they would wait for a key to be handed in first before trying to get in the room. Won't be returning 16 April 2013
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