Rated 4.2 out of 5 by 188
Rated 5.0 out of 5.0 by DW49 Good Stay
I was very late checking in which did not cause any problems. The breakfast was limited which I expected with the cost. I had some noise from an adjacent room with all the relatives staying for a local wedding but it soon went quiet. The bed was almost comfortable and I did manage a reasonable sleep. I called at the bar each evening for a drink which seemed rather expensive but I suppose they have to make money somewhere given the good prices for the rooms. I had to stay over an extra night and was booked in with no fuss, just re zapped the door key and away. The final account was correct.
All the staff I came into contact with were excellent. I would recommend a stay here
12 August 2014
Rated 5.0 out of 5.0 by Lesley1 Great service and comfort
Refreshed, rested and relaxed. A great customer experience - staff put you at ease and make sure your stay is everything you expect. My biggest 'ask' is always a clean and comfortable room for a good night's sleep - 10/10 for everything. A big plus - free parking and there is always a space. I will definitely stay here again!! many thanks.
09 August 2014
Rated 1.0 out of 5.0 by Sami10 Poor customer service
Rude, arrogant unfriendly reception staff. The guy on reception was more like a robot when I checked in did not offer to keep my bags disgraceful - worst service ever received at a hotel.
07 August 2014
Rated 5.0 out of 5.0 by Welshie A1
Stayed here a few times and as always staff friendly excellent room and great selection for breakfast.
06 August 2014
Rated 4.0 out of 5.0 by harris. 4 days away
I had a problem with a member of reception staff, this was sorted very quickly and had a very nice 4 day stay
02 August 2014
Rated 5.0 out of 5.0 by streams772 good low cost hotel
My husband and I had a very comfortable stay at this hotel and would happily recommend it to others
23 July 2014
Rated 5.0 out of 5.0 by smarsh Good value place to stay
Pleasant staff, clean comfortable rooms, bedding and on suite shower room. Breakfast was good with reasonable variety. Excellent location. Will definitely stay again.
15 July 2014
Rated 2.0 out of 5.0 by Whistleblower Not as good as other HI Express hotels...
Can see why there is a lot of incentive selling to get you to stay here ie: attractive 5000 IHG bonus points deal etc. Great location but rather dated re: its' comparison to other HI Express hotels ie: rooms small... TV's old fashioned, with poor picture reception, & limited channel choice... décor overall... small breakfast serving area... the general feeling here. Staff OK but not very attentive on Check-Out - more interested in updating records on computer with credit card number??? Why, as already advised when booked & I am a Gold Plus member??? Plenty of other choices available nearby with other IHG hotels under different franchises. This HI Express is behind the times re: others... so go elsewhere until it updates itself in many areas of its' offering; bonus points at an attractive rate only go so far.
13 July 2014
Rated 4.0 out of 5.0 by swee Suffice
Everything I needed for a one night stay. Clean and comfortable with good service and freindly staff.
12 July 2014
Rated 4.0 out of 5.0 by friends 1956 poor breakfast experiance
breakfast was a tottally manic experiance with children running about in dinning room and serving area. food was not replenished so most things ran out , quality of food served was poor.
09 July 2014
Rated 5.0 out of 5.0 by Tracy21 Service with a smile
This hotel offers a very comfortable stay for those looking for a hotel in the outskirts of Birmingham. I have stayed here on numerous occasions and have always been impressed with the overall standard of cleanliness in both the rooms and the public areas. What really makes this hotel stand out is its staff - they are so friendly and seem to genuinely care about guests. Do not hesitate, book today!
08 July 2014
Rated 5.0 out of 5.0 by Foreigners Nice B
Very nice room, shower, and bed. Breakfast was fine but not a full English breakfast. The staff was helpful
07 July 2014
Rated 4.0 out of 5.0 by pat of somerset staff
attentive and very friendly.when we arrived we asked for another chair in the room. it came straicht away.
04 July 2014
Rated 4.0 out of 5.0 by grinnygran limited breakfast
Although the breakfast was included we were disappointed to find no bacon fried eggs or tomatoes on the menu. Also only fruit offered was orange or grapefruit segments. Along with many others of my generation I cannot have grapefruit due to taking statins. Would have liked prunes as alternative which I find in most Hotels. Other than this it was a good value stay although we ccould not get a seat in the bar on Sat night
02 July 2014
Rated 5.0 out of 5.0 by gstaff Walsall Express
All good, couldn't fault our big family get together.
30 June 2014
Rated 5.0 out of 5.0 by moira67 good location
very easy to find and met the high standard expected from a Holiday Inn. Plenty of choice for breakfast, overall very pleased.
23 June 2014
Rated 4.0 out of 5.0 by AndoWolf Great Value for money
We had stayed at other hotels in and around Wolverhampton during this visit. I think that overall on a value for money scale, this was the best we had stayed at.
If your air conditioning doesn't seem to be working, beware it can be over ridden from a central control, contact reception.
23 June 2014
Rated 5.0 out of 5.0 by Beverly123 Very comfortable stay
We use this hotel frequently whilst on business. I cannot fault it for quality and value for money. The staff are extremely friendly, helpful and professional.
19 June 2014
Rated 5.0 out of 5.0 by Chris2662 Great Value
Stayed for one night and very happy with everything, would use this hotel again
18 June 2014
Rated 4.0 out of 5.0 by Bill unknown SAuprisingly comfortable room
Beds were very comfortable, but breakfast was terrible.
16 June 2014
Rated 4.0 out of 5.0 by mogsey fine for short stay
stayed on business, got room 'on spec' (just walked in on first night, was pleasently surprised to pay a lower price than nearby competitors and found hotel a comfortable budget hotel.
13 June 2014
Rated 4.0 out of 5.0 Where's the bacon?
Nice clean hotel. Comfortable room. TV channel choice adequate but limited. Reasonable bar prices - £3.40 a pint - not bad for a hotel! Breakfast fry up limited to sausage, beans and scrambled egg - "What? No Bacon?" but plenty of cereal and fruit etc. All in all, pretty pleased.
12 June 2014
Rated 5.0 out of 5.0 by Lesley1 Great all round experience
Consistent great experience of regular stays here. It has everything I need and it is comfortable, efficient, quiet and friendly. All the staff are excellent at what they do - they go out of their way to make your stay a good one - and they recognise regulars - it makes a difference to have people remember your name (they have LOTS of guests - how do they do that?!)
Cleanliness and hygiene can be a 'deal breaker' for me - sticky carpets and I never go back - no danger of that here (I must have stayed in most rooms over the time I have been stopping over here).
A big thanks to all the staff.
12 June 2014
Rated 5.0 out of 5.0 Excellent hotel!!
Stayed here about 7-8 times now, always had a good stay, never any issues, very friendly staff, rooms always clean, tidy, always get a good nights sleep and with free breakfast and internet which is always fast and reliable it's excellent value...Why stay elsewhere??
Well done all!
10 June 2014
Rated 5.0 out of 5.0 by clairek 2 adults and 5 yr old
excellent service, 5 yr old loved it, very clean, great breafast all you can eat , and we forgot razor and shaving cream, free at the front desk :)
10 June 2014
Rated 4.0 out of 5.0 by Craggieuk Well Pleased
Really enjoyed our stay. With tha added value of breakfast included in the cost of the room. The only problem I had, was getting out of the comfy bed in the morning
08 June 2014
Rated 1.0 out of 5.0 by fnm1968 worst holiday inn express i've stayed in!
I always sing praises for the Holiday Inn express and regularly recommend to others,but the Walsall one was far below the usual standard.
It started with the remote not working which can happen,but took 5 attempts to get an answer from reception.
Then the room wouldn't lock,a guy down the hall couldn't get in his room. after 10mins the door finally locked only to find another 10mins to get in on my return. i only left the room 3 times during my stay fortunately as it was the same process each time. reception didn't seem bothered as it looks like a regular occurrence.
It was topped off with 2 packets of fruit pastimes costing £2.50!!! Never again!!
08 June 2014
Rated 5.0 out of 5.0 by Kevinm223 Not so excellent
See my comments in the review... there were problems with the door locks to the room and the A/C unit. While the staff were great the overall comfort of our stay was lessthan expected
06 June 2014
Rated 5.0 out of 5.0 by Indie71 Evening staff
The overall service is always excellent at Walsall but found the evening staff on Saturday 31 May brilliant...it was 2am (early hours of Sunday 1st June) and the staff were cashing up but they still served us with a smile and were very courteous and friendly! :)
04 June 2014
Rated 1.0 out of 5.0 by jwayne100 Comfortable bed, bad service
After a false fire alarm we had no water or lift for 3 hours. The staff was rude, not a single sorry...
04 June 2014