Rated 4.3 out of 5 by 194
Rated 4.0 out of 5.0 by slightlydisatisfied1 Feedback
Stay as usual very good and staff as usual excellent however for the third occasion now there were no '500 points' vouchers which we are promised as a platinum member. I was promised they would be emailed direct to me but nothing has been sent. This can be confirmed if you look ay my IHG account.
13 August 2013
Rated 4.0 out of 5.0 by Badtennis Good location & leisure facilities
Myself and my 2 sons ( 14 & 17) stayed for Couple of nights and found the hotel and facilities very good. With 3 nearly adults it was great to have some air con in the room. We used the leisure facilities both nights and really enjoyed the fairly large pool,steam & sauna rooms. After a long day shopping at the Trafford centre(15 mins away) it was so nice to return to a smart relaxing hotel- we wouldn't hesitate to recommend this hotel and would certainly use it again.
11 August 2013
Rated 1.0 out of 5.0 by LisaO Don't expect platinum recognition, or a warm welcome
Very disappointed with experience here.
Arrived early to use gym and pool, only to find they were closed. No mention made of this on booking, or by email in advance of stay. I would quite simply not have stayed here if this was known in advance. Was attending a party at a nearby venue, and could have stayed there for less but it didn't have a pool or gym.
The welcome was poor, No acknowledgement by reception of priority club membership, never mind the platinum status. The receptionist gave the clear impression she had better things to do, despite the fact there was no-one behind me.
Room was extremely basic, and because I had requested 2 beds got a room over the function room with a sofa bed. This was given grudgingly, and I was warned it would be noisy due to a wedding party( great welcome# The housekeeper who made the sofa bed up was much friendlier and efficient than the receptionist.
After realising how poor the room was I went back to reception to ask if there was anything to do in the area since the gym was closed-# didn't want to spend time n the room# I was told ' you can use the hotel over the road if you really want a gym' # did I not look like the sort of person to use a gym I wonder?# Despite asking for more detail I was told ' it's got similar facilities to us, just show your room key' Over the road actually means driving distance, not walking with gym bag!! I crossed the road, found the sign and the turning, but since the other hotel wasn't in sight I figured it was probably too far to walk.
There was no wifi # or rather no offer of any# didn't get the usual points voucher, despite asking ' oh, are you platinum? sorry ,we've run out' . The receptionist wrote my room number on her hand and said she would apply for the points .... I will be amazed if they ever materialise. All in all staying here put a downer on the weekend that was planned as a leisure break.. In hindsight I should have checked out and driven home despite having pre-paid for the room.
On checking out I wasn't even asked if everything had been ok.
I can honestly say this is the worst HI experience I have ever had- I suppose so long as either gold or platinum has led me to expect the little touches that go along with loyalty. # room upgrade, welcome note, bottle of water etc#
10 August 2013
Rated 5.0 out of 5.0 by Lundy Good position of hotel
Our stay was very enjoyable, staff were friendly and very professional.
03 August 2013
Rated 4.0 out of 5.0 by David1305 Service Excellent
Good stay within this hotel again, however a refurbishment of rooms is needed as a priority. Otherwise a great stay. 5 star staff as always. 5 stars for the upkeep of the grounds. 5 star for breakfast, 3 star for dinner menu however dinning staff were excellent. A bit more down to earth menus required. Well done the staff.
02 August 2013
Rated 5.0 out of 5.0 by PippaF Quiet refuge from M6 and very handy for Haydock Racecourse
Although not Dog friendly, there are ample grounds for exercising a dog and the car park is adjacent to the ground floor rooms so security is good.
01 August 2013
Rated 5.0 out of 5.0 by Tim35 Good stop over hotel near the M6
A good Holiday Inn with comfortable rooms, decent room service fare, and the staff are pleasant and efficient. We always stay here on way back from France to Scotland
29 July 2013
Rated 4.0 out of 5.0 by sham1 Beds a bit to firm for us. matress topper in form of quilt helped.
We thoroughly enjoyed our stay, we would recommend to friends and neighbours. The only criticism is the Wi - Fi a bit expensive !
28 July 2013
Rated 5.0 out of 5.0 by granny03 Always nice here.
We have always had a good experience in this Holiday Inn. Staff are helpful and happy. Their standard rooms are very good. Pool etc good but beware of swimming groups taking up the pool on a Saturday.
27 July 2013
Rated 4.0 out of 5.0 by REDMICK GREAT STAY
GREAT HOTEL IDEAL LOCATION FOR RACES AND TOWN STAY AGAIN NO PROBLEM CLEAN FRIENDLY HOTEL
26 July 2013
Rated 5.0 out of 5.0 by KnobbyK Excellent Staff make the hotel
The hotel is getting a little old and tired although minor refurbishments are being done. The helpfulness and attitude of the staff are very good and nothing is too much trouble. This makes your stay and having to be away from home far better.
19 July 2013
Rated 5.0 out of 5.0 by cantthinkofone Excellent service
Staff friendly and helpful - a very pleasant stay.
17 July 2013
Rated 5.0 out of 5.0 by bunksey Perfect Stop Over
I stayed a night at HI Haydock last week en route to London from Scotland.
Hotel is in an excellent location straight off of M6 but still feels in a rural setting.
Staff were helpful and pleasant.
Only food I had was breakfast but the buffet was extensive and food was of a high standard. We loved the mini pancake maker!!
16 July 2013
Rated 5.0 out of 5.0 by ebonrub One of the best
I have already sent a message to customer service to applaud the manager and staff at this particular hotel.....Me and my husband stayed for two nights and could not find fault with anything at all ....All the staff where wonderful from front desk to dining room ....The food was excellent ...My husband and I travel quite a lot and spend some time in hotels abroad and in the UK ...We usually stick to the chain hotels in the UK because you usually know what to expect . This hotel was by far the best ....I have recommended it to all my family and friends ...We spoke to quite a few guests during our stay and it was no surprise that most of them are regulars ...We will be staying again soon ....I would recommend that this hotel be used for training other staff members for the level of customer service. I have only ever received service as good as this in the USA ..Congratulations
15 July 2013
Rated 5.0 out of 5.0 by Jac3164 Another Great Night
We had a great day at the races and then went back to the Holiday Inn for a great night just to round off the day
15 July 2013
Rated 5.0 out of 5.0 by lesley66 room and service wewre excellent
This is our second stay and we would have no reservations in recommending this hotel.
10 July 2013
Rated 5.0 out of 5.0 by Lesanna Convenient hotel for visiting local relatives.
We had 4 adults and 2 children (6 and 3) in 2 rooms and we found these both comfortable and flexible. The rooms were very clean but they were not as well designed as the normal Holiday Inn Express hotels that we stay in, where the toilet and shower can be used simultaneously. The swimming pool was an extra attraction and separate towels were provided. Our only negative relates to the reception staff who did not appear to be as friendly and helpful as those in other Holiday Inns that we have stayed in.
05 July 2013
Rated 5.0 out of 5.0 by Lizdot Such friendly staff
I've stayed at this hotel regularly for work a couple of nights a week over the last few month and have always been very comfortable and felt able to relax. The staff have always been absolutely outstanding, so friendly and helpful right from my very first visit.
There is a well equipped gym which I've used a lot, plenty of parking. Most of the rooms are surprisingly quiet considering it's near the motorway.
Just a couple of slightly negative comments - the menu has only changed once over the time I've been staying so it gets a bit boring if you stay regularly like me. Also there is only one salad on the room service menu. The other thing is that the air con in the rooms is set to either heating or cooling centrally by the overall hotel system. So during May this year when we had some really hot days you couldn't use it. As someone who runs very hot all the time this is a bit frustrating. But these things are minor and the overall quality and feel of the hotel is great.
My thanks to all the staff.
21 June 2013
Rated 3.0 out of 5.0 by Redpaolo Tired looking premises
All rather uninspiring really.
Bedroom and common areas in need of renovation.
Didn't use the bar or restaurant for dinner.
Breakfast was standard fayre with cheerful service.
20 June 2013
Rated 5.0 out of 5.0 by buddy3 great service + helpful staff
had an excellent stay, would highly recommend this hotel, staff very helpful and breakfast service good as well as the food. great location for purpose of my visit ( haydock races ).
17 June 2013
Rated 4.0 out of 5.0 by Willow2611 Excellent value for money
Booked on line , and considering there was a race meeting on and a school reunion on the same day , the booking offered fantastic value for money . Would definitely stay again .
14 June 2013
Rated 5.0 out of 5.0 by jersey3101 Fab place to take the family, child friendly x
Really enjoyed our stay, made to feel very welcome even with 2 lively boys!! Best ever breakfast, great pool, convenient location. Thanks
06 June 2013
Rated 4.0 out of 5.0 by julie27 nice friendly hotel
Much better than another Holiday Inn we have used.Both the accomodation and the food was far superior.
All staff very helpful and friendly.Would use this hotel again
06 June 2013
Rated 4.0 out of 5.0 by Dworkin Dworkin
comfortable bed and room polite friendly and welcoming staff
the stay confirmed my intention to always use Holiday Inn as they are the best budget hotel chain I have found
06 June 2013
Rated 5.0 out of 5.0 by Bairnabroad First class service
I'm a business traveller and frequently stay on Holiday Inns along with two other chains. One is a French brand and the other a global American brand known to everyone. This particular hotel beats all.
Genuinely warm and nice people working here. Nothing any problem at all. I felt more like a visitor to their home than a customer in a hotel. Room clean, very quiet. TV channel choice good. Shower did it's job.
I had the Mexican buffet which had a great choice and breakfast was one of the best cooked and presented I've had in a long while.
Overall a good rest stop but the outstanding feature is the staff. A credit to the manager but it was evident they were just nice people serving their guests well.
27 May 2013
Rated 5.0 out of 5.0 by mumpjf Great hotel with lovely staff
Recent stay 1 night for day at Haydock races. 5 mins walk to races.. plenty of car park spaces, friendly helpful staff, nothing too much trouble. Nice room very clean, lovely breakfast. Used the spa facilities. Great weekend. Would definately stay again.
17 May 2013
Rated 4.0 out of 5.0 by nick1234alf Food and staff fantastic
A standard hotel with a basic room but made above average by the staff ( Sandra, the restaurant staff) etc
16 May 2013
Rated 5.0 out of 5.0 by neilos Excellent
This was the first time that I had stayed in a Holiday Inn, and I must say, I was quite impressed.
Checking in was a breeze thanks to a very efficient and polite Receptionist. Room was lovely and comfortable, tea/coffee supplies neatly arranged on the tray in the room, bathroom was immaculate. The double bed, although a little firm for my liking, was very comfortable, and I had no trouble in nodding off in the land of nod.
Although this Holiday Inn is minutes from the M6, road noise is kept to a minimum, in fact, you wouldn't even know you were so close to a major motorway.
Restaurant staff, as per front of house staff, very polite and efficient. I didn't have to wait long for my evening meal to arrive. Although you do pay slightly more for a meal here, the way it was presented, and tasted!!!, more than made up for it.
Checking out, as per checking inn, a simple procedure.
Although I only stayed for one night here, it was an extremely comfortable stay, and I would happily recommend this particular Holiday Inn.
15 May 2013
Rated 4.0 out of 5.0 by stueyh Good Location,Enjoyed the Leisure facilities
Enjoyed stay, stayed two nights.room was good and bed comfortable.Good location, easy travel distance to Liverpool or Manchester. Easy to find, just off M6.The Leisure Facilities were very good.My only fault was that there was a wedding function on our first night and the guest were very nosy going to there rooms.Could have better sound proofing, especially around bedroom doors.
11 May 2013
Rated 4.0 out of 5.0 by Mary20 Comfortable rooms and good service
We stayed at this hotel last weekend for a family get-together. Throughout our stay it was clear that all members of staff were committed to guest satisfaction. The room was comfortable and clean and furnishings exceeded our expectations. Breakfast although busy was a pleasant experience, well managed and with a variety of good food on offer. We will definitely pay another visit to the hotel if in the area.
11 May 2013