Rated 4.2 out of 5 by 90
Rated 4.0 out of 5.0 by Hayden81 Mixed Emotions, but still a good night away
Our Holiday Inn Warrington experience started off on the wrong foot.
We arrived and went to check-in, and I must say this was possibly the worst part about our stay.
I was not greeted as an IHG member, the check-out was efficient, but we had to ask where our rooms were (every hotel I've stayed at before including Holiday Inn brands gives this information as standard). We were given no information regarding the evening meal, nor breakfast in spite of the fact there was a Christmas Party going on, and we had taken up the opportunity to dine here in a "private room"
I got the impression that the front service desk were honestly more interested in attending to the Christmas Party. No problem with this, however every guest should be treated equally.
We got to the room, the air conditioning worked, but was hardly powerful in any of the 3 rooms that we'd booked into.
From here the rest of our stay was much more enjoyable.
When we eventually worked out where we were eating, our Waitress Lauren was so bubbly, friendly and interactive in serving us. The food was fantastic, and the wine wasn't bad either.
The quality of sleep that myself and my family received was grand. All had a great night's sleep.
The breakfast in the morning was fantastic, everything was cooked perfectly, and made better by an awesome cup of hot chocolate flavoured with a mix of caramel.
Apart from the initial problems (and I'll put this down to attentiveness to a party, although not an excuse) we did enjoy our stay.
We are booked into Warrington again in April next year, so I hope there is a much improved greeting next time and I can write a better review :)
18 December 2013
Rated 3.0 out of 5.0 by Stu123 The need to be in the area
Room was well furnished and comfy sofa although there was no iron or board thank god for the trouser press. I did find the bed too firm and awoke several times throughout the night due to the uncomfortable bed.
The staff were very friendly and very helpful with a great sense of humour.
Very good location off the M6 and very convenient for Warrington new town and the business sectors.
Good breakfast, evening menu ok.
15 December 2013
Rated 4.0 out of 5.0 by robka8 regular clients or family weekend visits, executive room policy
had a 3 night stay starting on a Thursday, checked in quite early, I requested an upgrade to an executive room
I was told that this was not given on a Friday and Saturday because the rooms were allocated to families!
another case of the platinum membership member being given second class service next to a one off client
the guy on reception was tremendous however and gave me 2 drinks vouchers to make up for the hotel policy
14 December 2013