Rated 4.0 out of 5 by 81
Rated 4.0 out of 5.0 by jc30003 Value for money
This s reasonable hotel with reasonable level of service - although during my stay hotel run out of Bonus Points Vouchers so did not get any. Staff was happy to change my room but were not able to setup complimentary Internet access in the room. Got the Lounge access but this was only for one device. All in all - good stay but nothing special to write home about. Dinner was good but I avoided breakfast.
02 December 2013
Rated 2.0 out of 5.0 by daviesm2 Old & dated
This hotel needs a full upgrade.
It is worn & shabby with nothing going for it at all.
Breakfast is £15 each which s ridiculous for the NE go to the toby Carvery 2 mins away & its only £3.99!
We were greeted as Platinum members & told we could choose 500 point bonus or 2 free drinks we chose the bonus but didn't get the points!
We ordered a morning paper which didn't arrive.
Really shabby but clean rooms everything old & in desperate need of a face lift.
02 December 2013
Rated 5.0 out of 5.0 by DwightVanMan Vending Machine!
Try always to stay in Holiday Inn's when travelling, due to general good quality and price, also due to the Priority Club scheme which is great. This stay was a short overnight for work, hotel was of the standard you would expect but the stand out experience was with the guy on the front desk. I checked in at 0030, after a four hour drive and was starving. Obviously the bar was shut, but the guy on the front desk offered to get me some crisp from the staff vending machine. Just a small gesture but equally a really nice touch!
01 December 2013
Rated 3.0 out of 5.0 by TornadoDB Decidedly Mediocre
We booked an internet package so we'd be able to do some work when there but on reaching the room we found no internet service available even after entering our name and room number to the hotel's system. We called reception and they sorted it our for 24 hours.
The following evening we got back and had to ask the reception staff to activate our internet connection but was told they cannot do that and to simply choose one of the paid options on the hotel's system and take it up with the reception staff when checking out. Not very professional.
On the friday when we arrived and we had the problems getting online we had equally as much difficulty in getting the reception staff to answer the phone so ended up walking back down to speak to them.
The room was ok, the food was ok, the staff were ok but the Holiday Inn doesn't market themselves as being "an OK hotel chain" and they don't charge "OK" prices so not great value.
29 November 2013
Rated 3.0 out of 5.0 by Jeffo18 Poor Room
The first room I was offered was a non smoking room which smelled like an ash tray. I declined that room and was given a room which had no bed side cabinet on the wall side of the bed because the bed was within six inches of the wall, not very convenient for getting in or out of bed. It was the smallest and worst room I have ever had at any Holiday Inn. As a priority club member I expect to be treated better than this.
28 November 2013
Rated 5.0 out of 5.0 by kingsmead Memorable experience
From arrival to leaving we were served well by the staff. One member of housekeeping staff was about to go home but not only brought an extra duvet to our room but cheerfully insisted on remaking the bed for my wife. She even apologised for being out of uniform! Huge choice at the buffet breakfast. Would stay again if in that area.
21 November 2013
Rated 4.0 out of 5.0 by Scotland3007 A bit dated but clean and great staff
Hotel needs a facelift, but the facilities are fine for a night or 2 and the staff at reception, bar and at breakfast were very pleasant and efficient.
19 November 2013
Rated 5.0 out of 5.0 by Theleg Great as always
This is not the best looking Hotel in the Group but i have stayed there many times.
I always like staying at Washington as i find the staff great and the food is amaizing!
Dont let the old look of the building put you off !!!
Its always amaizing Value
Keep up the good work
12 November 2013