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Rated 4.0 out of 5 by 97 reviewers.
Rated 4.0 out of 5.0 by Very friendly staff. Stayed one night to visit family and friends in Durham. Have used this hotel quite a few times on business and the staff are always friendly and welcoming. Rooms are a bit tired but then most of the Holiday Inns I stay in are much the same. Free Wi Fi at last!! Good location for visiting Durham and Newcastle. 30 January 2014
Rated 5.0 out of 5.0 by Great service and really good value I have stayed here 3 times in last 2 months and have to say that what makes this hotel a must in the area is the attitude of the staff, from the welcome at reception through the bar and dining staff they cannot do enough to make your stay pleasant and issue free. The rooms are really good value and with great internet access ensure I can arrive early and finish work stuff before dinner. Which brings me to the restaurant, evening meals are okay, there is also an effort to put on something different with specials menus which is good. My only complaint would be breakfast, on all my stays the bacon has run out and the toast is hot bread unless you put it through the machine about 5 times. That said, all in all I really enjoy staying here and with work bringing me to the area regularly I will definitely choose to stay here every time for the great value but mostly for the lovely staff. 14 January 2014
Rated 2.0 out of 5.0 by freezing rooms Even with the heating blasting on full at 30c such a cold room with the thinnest summer duvet and no blankets ............ not good if id slept in my car it would have been warmer 12 January 2014
Rated 5.0 out of 5.0 by Excellent Stayed a few times now as a Ihg employee & as a non Ihg employee, staff are friendly & helpful excellent service & breakfast deffo recommend & I will be staying again. Although in need of updating it's clean, comfortable & excellent service 10 January 2014
Rated 5.0 out of 5.0 by Great value stay Wonderful breakfast. Friendly staff. Only let down by failure to service room. 05 January 2014
Rated 5.0 out of 5.0 by Great Stay We had 2 great nights here. Service was excellent, rooms were clean & comfortable. Our only complaint was our 2 rooms were on separate floors. Our 6 month old puppy thoroughly enjoyed her stay as well & thought it great fun racing down the corridor to the room. Staff were very welcoming to all of us. 03 January 2014
Rated 5.0 out of 5.0 by always good always very friendly staff rooms are done for better standarts noisy street dobble glazing would help!!! 01 January 2014
Rated 2.0 out of 5.0 by Room 501 For an upgrade, this room was below average value for money. The sofa-bed needed cleaning--it was covered in glitter and stains. We couldn't use the room safe because we were unable to open the safe door. The duvet was of very poor quality and there were no extra blankets in the room. However, the room was quiet, there was ample hot water and the breakfast was adequate. On request staff did provide 2 bathrobes. 01 January 2014
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