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Rated 4.0 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Clean We often stay at this hotel when visiting the area and find it comfortable and convenient. The only small things we feel could be improved are: 1. Guests should be asked to keep quiet in corridors after 11pm. There were one or two parties that were chatting loudly outside our room after midnight! 2. It would be helpful to have a night light in the bathroom. Some hotels have a low blue light which does not disturb sleeping but allows one to find the bathroom without switching on lights and waking anyone else sleeping in the room. 19 November 2014
Rated 5.0 out of 5.0 by Excelland and Great Service Arrived at reception where l was greeted by friendly staff excellent service at reception and restaurant by staff, friendly and good manners!! 17 November 2014
Rated 1.0 out of 5.0 by VERY POOR ROOM DO NOT STAY ON GROUND FLOOR. ROOMS ARE A DISGRACE FOR HOLIDAY INN HOTEL GROUP.. ALSO GROUND FLOOR SMELLED OF SMOKE ON DUE TO OUTSIDE DOORS BEING LEFT OPEN. 16 November 2014
Rated 5.0 out of 5.0 by clean and comfortable excellent room plenty of space for the dog; have no reservation in recommending this establishment.. 12 November 2014
Rated 3.0 out of 5.0 by Holiday Inn Washington Sunderland Personnel opinion bed was too hard for us. Pillows could of been firmer. The staff were excellent thou and helpful. We stayed here as dogs were allowed. The price was comparable to everywhere else at this time being half term. 10 November 2014
Rated 4.0 out of 5.0 by One small issue I have stayed in this hotel many times and I like the place and staff. On this occasion whilst the room was clean there was a glass half full of water on the table and the bedspread was still folded and left on the chair, although the bed had been made. I think the cleaner may have been distracted and fogotten to finish the cleaning. I did not report this, and if I had I am sure from past experience that the matter would have been addressed. Also problems of this kind are very infrequent at this hotel. 10 November 2014
Rated 3.0 out of 5.0 by Overnight Stay Ok for an overnight stay but would not recommend for anything longer. 10 November 2014
Rated 5.0 out of 5.0 by superb hotel all round could not find a better hotel we always receive A1 treatment the staff are very friendly and will help any way they can Thank You 09 November 2014
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