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Rated 4.0 out of 5 by 163 reviewers.
Rated 2.0 out of 5.0 by Not hitting the mark Had issue with room booked, over what had been given. After checking in at 7pm, then spent 30 minutes 'discussing' with receptionist over not getting thew room i had booked. The issue was not resolved, i cancelled my room and stayed elsewhere. I left message for manager to call me, on his return. After two days i ended up phoning to speak to manager as i had not had a call. We arranged a meeting and discussed issue face to face, it was left that he would investigate and come back to me. I am still waiting some 14 days later to an outcome. Not good... I am a Platinum member, and this is not the treatment at other hotels... 02 September 2014
Rated 5.0 out of 5.0 by RECEPTIONIST The receptionist on duty at 6pm on 27/8/2014 was a credit to the company. She was the most helpful I have ever had dealings with. Nothing was too much trouble and she was sorted out our minor problems. I am sorry I did not get her name but thank you 01 September 2014
Rated 5.0 out of 5.0 by comfortable bed polite staff The staff as always are helpful and smiling. There was some confusion as to where I could find the hairdryer but staff advised me where it was. I wouldn't have ever looked in the desk draw! I enjoying staying at the holiday in as it has always been peaceful. 01 September 2014
Rated 5.0 out of 5.0 by Clean and comfortable A short leisure holiday. The hotel is ideally situated to access interesting places - Bede's World, Durham, Glass centre, Monkwearmouth, Gibside, Tynemouth priory, - and the coast and the penines 31 August 2014
Rated 3.0 out of 5.0 by Average Average hotel, could do with an update. On departure I was offered a take out coffee which I thought was a nice touch but its a shame it was instant and not real coffee. 30 August 2014
Rated 5.0 out of 5.0 Great one night stay This hotel is great, the staff are fantastic and made us so welcome really going that extra mile. Food was good and the room was clean and adequate for our stay. Will stay here again on our next trip to Newcastle. 29 August 2014
Rated 5.0 out of 5.0 by Hotel stay Good value comfortable room and very good staff would recommend with the deal we had' 28 August 2014
Rated 5.0 out of 5.0 by A first class hotel When I first booked the hotel, I wondered whether it would be easy to find, having had difficulty one year with a hotel further north. To my delight, it couldn't have been easier ; off at junction 64 of the A1M and it was right in front of me. Couldn't have been better.and with a good car park. The hotel itself was light and airy and the ambience and decor superb. The staff were friendly and were on the ball at all times. The food was excellent and the drinks were reasonably priced. We shall definitely stay here again when travelling north. Dr. P 26 August 2014
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