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Rated 4.0 out of 5 by 151 reviewers.
Rated 4.0 out of 5.0 by Good for a stop over. Good location right next to A1. No traffic noise when windows shut. Used this hotel to break journey to south of England. For that reason good choice as price was reasonable when booked online. 18 August 2014
Rated 5.0 out of 5.0 by Fantastic hotel and very friendly staff Over the past year, we have stayed at the Holiday Inn in Washington several times. We have never had to want for anything. Nothing has been too much trouble for any of the staff on duty. We fly up from Southampton to visit my daughter and her family. On many occasions, we have brought up great-granddad who is 94 this year. We always book an accessible room which is wonderful. Every convenience has been thought of for elderly/disabled people. The beds are very comfortable and the bathroom is well designed. Extra pillows are delivered to the room very swiftly. Tea/coffee making facilities are much appreciated and there has never been a problem asking for more supplies. Breakfast is very good. A vast variety - even cooked food made to order - e.g. poached eggs. All the restaurant staff are very attentive and nothing is too much trouble. Great Grandad loves the hotel and feels very comfortable and well looked after. Thank you - we will be back! 17 August 2014
Rated 5.0 out of 5.0 by Breakfast Fantastic breakfast quality service by friendly staff!! 15 August 2014
Rated 5.0 out of 5.0 by Great Value Wonderful staff and clean comfortable rooms. Will be staying again the next time visiting Newcastle. 08 August 2014
Rated 4.0 out of 5.0 by Friendly Staff This hotel has the most friendly, helpful staff I have come across. 07 August 2014
Rated 3.0 out of 5.0 by MADE TO FEEL AN INCONVIENCE NICE HOTEL, CLEAN , GOOD CHECK IN AND OUT. BREAKFAST GOOD FOOD WIDE VARITY BUT MADE TO FEEL UNWANTED , MOST OF EATING AREA EMPTY BUT OBVIOUS PRIOTITY WAS BEEN GIVEN TO PEOPLE ON TOURS, MADE TO SIT IN AN INACCESABLE AREA NEXT TO DESK, WHICH WAS IN FREQUENT USE, 06 August 2014
Rated 5.0 out of 5.0 by Comfortable bed and pleasant room The holiday Inn room was relaxing and comfortable, with all the facilities I required. It was useful to have a choice of pillows. Also, there was a safe to keep money and passport safe. Difficulties, such as non-working air-conditioning, were speedily resolved. The front desk staff were friendly and efficient. 06 August 2014
Rated 1.0 out of 5.0 by Restful sleep nights sleep but the food service was very poor I stay in a lot of Holiday Inn hotels and this was the worst experience I've had. The evening meal was ok but when the bill came they'd added a discretionary 10% to the bill with no way of removing it on the bill save for asking the waiter to do so. AND they added a gratuity line as well. Some poor unsuspecting traveller could find themselves paying double the tip they intended. I've never seen this in any other holiday Inn 03 August 2014
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