Rated 4.1 out of 5 by 254
Rated 3.0 out of 5.0 by Tigger2 Restaurant staff excellent but hotel very tired
The hotel fabric is long overdue a refurbishment, most in the Holiday Inn Express part of the group are better than even the Executive Rooms. The first room smelt of smoke and was basic, the receptionist changed our room without fuss and the second room was better but grouting in the bathroom was cracked in several places, shower hose cracked and generally tired, yet some features had obviously been updated.
The main issue happened about 30 mins after check in, when another couple walked into the room, having checked in and been given the same room. When I rang reception the receptionist gave the impression that I was talking rubbish and unbelieving that it had even happened. The other couple were given a replacement room, but the receptionist was apparently off with them too. When we went to dinner I raised with the duty manager, who was apologetic and offered a complementary breakfast which was a reasonable recompense.
The staff in the restaurant were excellent, friendly and attentive without being intrusive. The main course was good but the Naan Bread and popadoms were pre-manufactured and poor quality compared to the rest of the meal which was excellent.
Offered bonus points at checkin, still waiting for them to be credited.
April 28, 2015
Rated 4.0 out of 5.0 by Shadoon Friendly service
An enjoyable stay on business. Nice meal and restful nights sleep
April 28, 2015
Rated 5.0 out of 5.0 by Marshall24 Overall Very Good!
Although the hotels structure and decor was very dated, the room, staff and service was excellent.
The room was good value for money offering a king sized bed for the a price, you would usually expect to pay for a double room.
The food (both breakfast and evening meal) was far superior to other business style hotels in the area.
I would definately stay here again and would definately recommend it to anyone visiting Washington on business.
April 27, 2015
Rated 5.0 out of 5.0 by SIB62 Great stay in great location.
We chose the holiday Inn Washington UK as it is ideally placed between Gateshead and Durham where we were visiting our family.
My wife is wheelchair dependant and we booked an accessible room which was large and roomy with very comfortable beds.
The bathroom, again was roomy and easy for us to manoeuvre and although it was not a wet room which we would have preferred it was fine.
There was a problem with a wheelchair lift throughout our stay which meant we could not access the restaurant for breakfast but the staff were so helpful and arranged breakfast in our room at no extra cost.
April 24, 2015
Rated 4.0 out of 5.0 by Bishbosh62 Nice hotel with helpful staff
We have been staying at this hotel for the last 15years and we always have a lovely stay this is down to the people who work in the hotel they are always so friendly and accommodating
What we have seen over the past few years is a decline in the general upkeep of the hotel and standard of the breakfast. Also on our last 2 stays and the disabled stair lift was out of order this makes it difficult for my elderly aunt to get about.
April 23, 2015
Rated 5.0 out of 5.0 by garston convenient for newcastle
this HI is very well situated for Newcastle and Durham as it is next to the A1(M) at junction 64
April 22, 2015
Rated 4.0 out of 5.0 by BGC357 Brilliant service from very friendly staff.
I arrived late, but the staff were very friendly and willing to help me with everything I needed.
April 20, 2015
Rated 3.0 out of 5.0 by amcglaughlin OK Hotel, better Holiday Inns around Newcastle
Found the room hot and noisy. Wifi in the room is unusable even very late at night so doesn't appear to be just related to amount of people using.
April 20, 2015