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Rated 4.2 out of 5 by 284 reviewers.
Rated 4.0 out of 5.0 by ice machine wasn't working on our floor the only complaint that I have is that our ice machine wasn't working on the 2nd floor so I had to go up a floor to get ice. Our room was right by the vending room but was unable to get ice. other than that we enjoyed our stay. 25 June 2014
Rated 4.0 out of 5.0 Good General Manger The General Manager Jeff understands this industry and made for a great stay . 24 June 2014
Rated 5.0 out of 5.0 by Friendly, helpful service made the difference From the moment we arrived we were treated as welcome guests. Maurice (lobby/baggage service) was especially helpful. Restaurant had quality food, pleasantly served. Rooms were clean 24 June 2014
Rated 2.0 out of 5.0 by Disapointing Front desk not helpful at check in restaurant is below average in service and food quality. Electric outlets did not work and was given a refrig that did not operate. Definitely not worth the price would not stay at this Holiday Inn. 23 June 2014
Rated 3.0 out of 5.0 by Nice accommodations, poor staff interactions This hotel is in a great location for D.C., within walking distance of many destinations and 1/2 mile from two different Metro Stations. The room was basic but clean and comfortable. The cleaning staff always did a good job and our room was always done when we came back, no matter how early. I almost never even passed one of them in the hall. The front desk staff, however, left something to be desired. After a 10 hour drive from Ohio and then battling the rush hour traffic through D.C.'s unfamiliar one-way streets and traffic circles, I encountered the front desk lady who was anything but friendly. She mumbled and was grumpy (to me, as well as to the Asian people in front of me who appeared to not speak English very well. She was downright rude to them.). I asked about parking and she snarled vague directions at me. Between her directions and the minimal signage put up by the hotel, we shot right past the "alley" where you turn for parking, then spent 15 minutes in traffic trying to wind our way back to the hotel. Really got our stay off on the wrong foot and didn't give me a good first impression. We went to the hotel dining room that night around 7 p.m. and despite there only being two other tables of people, we waited 5-10 minutes to even have a hostess seat us, despite the fact that several employees passed us (and couldn't even say "Someone will be with you in a moment.") The waitress was very nice, but she (or the kitchen) messed up my son's order (which we didn't bother to correct). She told us it would be awhile because there was a large party ahead of us. That "large party" was maybe 6-8 people. Our dinner took forever, was expensive, and mediocre at best. Luckily the rest of the stay there was pleasant, mostly because we had no reason to visit the front desk or restaurant again. 23 June 2014
Rated 5.0 out of 5.0 by Superb Staff After a 9-day road trip staying at all Holiday Inns, this hotel had the best service of all. 23 June 2014
Rated 5.0 out of 5.0 by Good location for sightseeing Location is good for sightseeing walking distance for most places. staff is really helpful. rooms are clean. good neighborhood for walking 22 June 2014
Rated 4.0 out of 5.0 by Front desk and lobby staff Front desk and lobby staff were very polite, professional and efficient. great group! 22 June 2014
Rated 5.0 out of 5.0 by Graduation visit My daughter and I arrived via train from NYC after a week of sightseeing there. We were overjoyed when we checked into our lovely room on the 7th floor. It was so quiet; the beds were so comfortable. Although the hotel was 8 blocks from the nearest metro station, it wasn't that bad (we had become accustomed to the subway in NYC where stations are much more abundant). We enjoyed nearby P street, too. 21 June 2014
Rated 2.0 out of 5.0 by Good Location, poor otherwise The location of the hotel is good, close to many attractions in Washington D.C. however that is the only good thing I can say about the hotel. The staff were friendly but recognition of Priority status was almost non existent. The food in room service and in the coffee shop tasted like it came out of a can, room service was slow, luckily there was a microwave in the room to reheat the food. The room was extremely noisy, I was on the 3rd floor and when ambulances or police cars passed in the street it sounded as if they were driving through the room. I wouldn't stay there again, and wouldn't recommend it. 20 June 2014
Rated 3.0 out of 5.0 by Great Location, but a few questions Overall this stay was very good. The hotel accessible to the metro and plenty of activities. I also feel this property offered a very good value for the location. I had a couple of specific issues with the service we received however. We ate and had drinks at the hotel bar once, and did not make that mistake again. The bartender/waitress was the worst I have ever interacted with in a IHG brand hotel. She was rude the entire meal, and acted as if everything we asked for inconvenienced her. My daughters macaroni was cold when received it so she took it back to the kitchen and microwaved it. When she brought it out again it looked disgusting and old, but was smoking hot. The cleaning service was also not what I have come to expect at IHG brand hotels. We had dirty (empty) dishes left in our room along with other common cleaning items bypassed. Not to mention our last night during this stay we returned after a long day of sightseeing just before 4PM and our room was not serviced. I had to call the front desk and asked for it to be cleaned, and they told be the staff had already went home but I could have a different room. A few minutes later I received a call from another person stating that someone would be up to clean my room. So we had to leave after being gone all day so it could be cleaned. 19 June 2014
Rated 2.0 out of 5.0 by Not the best I was not real impressed with the staff. The gentleman at the front desk was not very welcoming. He was not rude, but definitely acted like we were an interruption to what he was doing. The room was clean but smelled like burnt food! The location was good. The desk help the next day was very helpful and had great suggestions for dinner. Would not recommend eating breakfast there. Again, rude staff and not so good food. Overall, I would not recommend this hotel. Very hot and cold staff. Bar staff VERY rude! 16 June 2014
Rated 5.0 out of 5.0 by HOLIDAY INN WASHINGTON CENTRAL I hand stayed in holiday inn washington central for three nights it is in conviniet location 16 June 2014
Rated 4.0 out of 5.0 by new jersey staff was extremely friendly and helpful, hotel and rooms were clean ...rooms should have refridgerator and they didnt.....only big downside was we had kids that ate free, the portion of the kids chicken breast meal wasnt enough to feed a 2 year old let alone 9 & 10 year olds...kids eat free is an incentive to eat there, so they lost our business eating there again for other meals ..but the food was very good 16 June 2014
Rated 3.0 out of 5.0 by Average Average for a Holiday Inn. I have stayed in nicer Holiday Inn Express with free parking and breakfast. 13 June 2014
Rated 5.0 out of 5.0 by Great location Close to my meeting building; one block from Whole Foods, very friendly bartender, front desk went out of their way to help me, good secure feeling, very comfortable. 13 June 2014
Rated 4.0 out of 5.0 by Proximity to everything Very wonderful reception and food. The rooms looked a bit old but in all, it was a fantastic stay 12 June 2014
Rated 5.0 out of 5.0 by Very good value for the Washington Area I stayed at the other Holiday Inn property near the Smithsonian and Department of Transportation. This hotel is by far the better of the two. This hotel is also a little older property; however, it has a better room configuration. The location close to DuPont Circle is a great plus, with close access to many great restaurants and Whole Food within walking distance. There is a secure parking garage which is convenience for us with the rental car. The drive to the Capitol Mall area is relatively simple and easy. The staff members really try hard to work with you. Overall, my wife and I like this property a great deal. 10 June 2014
Rated 5.0 out of 5.0 by Holiday Inn Central - DC Great Hotel and easy access to all your needs in DC 10 June 2014
Rated 4.0 out of 5.0 by Good location. Great location. Close to P Street where there are other cafes and shops. I felt safe and comfortable walking in the area. The streets are tree lined, flowered, and have charming brownstone apartments. Lots of people out walking. Bikes and joggers. Lots of dog walkers. The doorman watched over the entrance. You have to have a hotel key to access the elevators. I liked that. The underground parking is a little crowded and costly, but to me it was worth not having to worry about not only finding a parking spot, but making sure my car was safe. The subway is close by and was no problem to use. Taxis are easy to find. The people in this city are very friendly. Everyone I asked information from or directions from would stop and help me ... with a smile. I would stay here again. 08 June 2014
Rated 5.0 out of 5.0 Great service Excellent service and a great hotel to stay, Front Desk was very warm and hospitable, the hotel is centrally loacated 01 June 2014
Rated 2.0 out of 5.0 by so so hotel, not the best holiday inn -ii've stayed at this holiday inn many times, but this was most disappointing stay -elevators did not work properly, resulting in 10 minute wait to go up and had to take stairs down 9 flights - a/c system did not work properly: temp was either 65 degrees with full blast fan or else turned off entirely 31 May 2014
Rated 5.0 out of 5.0 by Great value and location We love the location to the metro and sights. Two blocks from Whole Food, Starbucks, and hip restaurants just off "P" Street. The staff try hard to please. The hotel is busy and the lobby area is narrow and tight. The restaurant at breakfast time can be crowded the buffet has a good variate menu. Overall, the service is good. This is an old building so maintenance is on going; one of the 3 elevators was out of service during our two day stay. I recommend the Washington-Central/White House to anyone visiting the city. 30 May 2014
Rated 5.0 out of 5.0 by Comfort and convenience I was extremely satisfied with the comfort and cleanliness of the room. We were pleasantly surprised to find out at checkin that we were upgraded to a suite. The hotel staff was very friendly and accommodating. There was a huge breakfast buffet as well as a menu to order from which we really appreciated. The location of the hotel was perfect. Located just a block from Whole Foods, CVS, and many restaurants and pubs. Also just a few blocks from the Metro. I would love to visit DC again and I would definitely stay here if and when I do. 25 May 2014
Rated 5.0 out of 5.0 by great service the most gracious lady and she knows who she is went out of her way to make everything special thanks 21 May 2014
Rated 5.0 out of 5.0 by Upgraded Suite was great and excellent service from front desk staff The front desk staff were very respectful, knowledgeable, accommodating, & sympathetic to our needs when the airline lost our luggage for 2 days. This hotel is only a short walk to Whole Foods and great restaurants. 19 May 2014
Rated 5.0 out of 5.0 by Convenient and Friendly Awesome location for playing and touring in DC as well as being near meetings of all kinds. Staff were super nice. Wished we had had time to check out the roof top pool. Furniture in the room was definitely worn, though the mattress was fine and while the room overall was perfectly clean, it was ready for a deep clean of the corners, if you care about those things. 06 May 2014
Rated 3.0 out of 5.0 by Pros/Cons Maintenance staff seemed to be more concerned about my stay and comfort than anyone else. Room was clean and nice, The bed was very comfortable. This facility seems to be in a pretty good area of down. Didn't see much police presence or activity. This was a plus. Parking isn't the best and rather expensive for what you receive. Restaurant had good food, but the value of the food was a little much. The room description said there was a refrigerator in the room, however if it was I have yet to find it. Overall a good place and I would stay there again. 30 April 2014
Rated 4.0 out of 5.0 by Great location with quality service We recently visited Washington DC with our 9 year old grandson, and were very happy we stayed at this location. It was handy to the Metro, and other bus services, which made it easy to get around. I cannot say enough about the service we received. The front desk personnel were very friendly, and helped us with directions to where we would be going for the day. We ate breakfast and dinner each day in your restaurant, and the service from all the help in there was exceptional. Everyone made sure we had everything we needed, and the food was wonderful. We would recommend this hotel to friends and family. Thank you for a great stay. 26 April 2014
Rated 1.0 out of 5.0 by Front Desk Staff was cold and callous. The location is great but the staff is cold and uncaring. Parking is listed as an amenity but in reality does not exisit. They charge you for a parking space which says it comes with in and out privileges but when you return the space has been given away, and you are left to find your own street paking after being charged. No effort was made to honor and adjoining room request made three weeks in advance. The front desk had a take it or leave attitude becasue we are completly boooked. All of the other staff I encountered were very helpful and considerate it was only the front desk that was uncaring and unfeeling. 22 April 2014
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