Rated 4.2 out of 5 by 469
Rated 4.0 out of 5.0 by Phillytraveler11 Great service
We had a great stay in Georgetown. The best part of the experience was definitely the service, especially at breakfast. TG was an awesome server, we loved her!
22 January 2015
Rated 4.0 out of 5.0 by sidcc Great stay!
I had a great stay at this hotel. The staff were professional, and the services quite convenient. One complaint, though, was that the guest handbook stated that the front desk could cash checks for up to $50, while the front desk itself said that they don't have that service any longer. The restaurant dinner menu was disappointing in the amount of choice, although the staff were very helpful.
21 January 2015
Rated 5.0 out of 5.0 by REH2014 Very Friendly Staff
Was knocked out by the attentiveness by your front desk and bell staff. All went out of their way to make my visit very enjoyable. Please forgive me if I have the name wrong, but Corrine (sp?) gave me the only Platinum "applause" I've ever had! Great job.
19 January 2015
Rated 1.0 out of 5.0 by GingerT53 Sleepless nights because of no climate control
This hotel has dummy thermostats in its rooms. All rooms are on precontrolled climate control, and you have to badger them to send up a technician to give you control over the temperature in the room. I slept poorly and very hot for 8 nights before I could get anyone to pay attention. The outlets are hidden. The television did not work. The room and bathroom were shabby. Noise from the next room was a problem. There were no coffee pods to use with the Keurig machine. And staff was condescending and nonresponsive to all these issues. Could not get a call from the manager, and of course they would not even consider adjusting the bill. No guest should have to go through this.
15 January 2015
Rated 5.0 out of 5.0 by PMSt The hotel associates
Each and every member of the hotel staff greeted me with a smile and a helpful attitude, which made the whole stay a cheerful experience. I especially appreciated the attentiveness I received from the maintenance staff who brought me water bottles despite my very late arrival, and the hostess and Bethlehem of the breakfast staff who made breakfast sunny !
11 January 2015
Rated 5.0 out of 5.0 by Halfy Spectacular Location for tourism.
Great location of the touring of the White House, and monument area. Great restaurants and shops in minutes of this hotel. Staff and conditions of this hotel are top notch. Five stars.
04 January 2015
Rated 1.0 out of 5.0 by DCHollywood Comfortable bed and great service but unclean!
The first room given to me was dirty!!! The 'throw' on the bed had stains on it and the bathroom was disgusting!!! I called down to the front desk and let Karen know and she immediately told me to pack my things so that she could move me to another room.
She came up and took me to an 'upgraded' room; and at first glance it appeared nice. However, upon thorough investigation - the bathroom was filthy on this one as well! Hair was on the counter; stains on the counter and toilet and footprints were in the tub; the floor needed sweeping and moping! I knew that this was a 'cleaning' issue because I wiped most of it down with Clorox wipes that I carry and it came off!!!
Out of the entire experience Karen was extremely pleasant; helpful; apologetic and willing to go above and beyond.
02 January 2015
Rated 3.0 out of 5.0 by GermantownJ Very average hotel, good location
Hotel itself is very average. Lobby was very clean and bright. On the guest room floors it was dark and had a bit of a musty smell. Room itself was very average. Received welcome bonus points as a platinum, but no room upgrade.
Best aspect of the hotel is the location on Wisconsin avenue, very close to the Georgetown area and probably equally close to the Friendship Heights area where there are other shops/restaurants.
31 December 2014