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Rated 4.2 out of 5 by 1157 reviewers.
Rated 1.0 out of 5.0 by Terrible service After spending thousands of dollars at this hotel for conference services, my guests were treated poorly, were over charged and we were not accommodated for simple requests. The hotel nickel and dimed us at every turn and provided poor services. Don't have your event here. 05 March 2015
Rated 4.0 out of 5.0 by great location convenient to capitol hill and many agencies, walking distance to the Smithsonian 05 March 2015
Rated 4.0 out of 5.0 by hard to sleep The people in the next room could be heard clearly as well as those in the hallway. There was a crack at the bottom and side of the door that let too much light into the room. 05 March 2015
Rated 5.0 out of 5.0 excelente hotel, uno de los mejores en mi vida me encanto el trato del personal hacia mi persona. El cuarto es lo mejor que he visto en muchos hoteles. El desayuno muy personalisado y la atencion excelente. Definitivamente recomedaria este lugar a todo el mundo. 05 March 2015
Rated 5.0 out of 5.0 by Pleasent stay Great Location with all the relevant sights in walking distance. 04 March 2015
Rated 5.0 out of 5.0 by Enjoyed our stay We were on the 9th floor with a courtyard view - it was nice and quiet. The hotel location was within walking distance to the mall which we took advantage of. Will stay again when back in town. 04 March 2015
Rated 1.0 out of 5.0 by Unexpectedly Disappointing Let me preface this by stating I am a Platinum member and have been for a number of years. Having stayed at IHG properties in several countries and treated with the best of VIP care, this has been one of the worst experiences to date. Upon check-in, although there were four people behind the counter, as the only one in line I waited for a few minutes before being asked to be helped. The young lady did smile and ask my name and requested my credit card. I was not greeted or even asked if I was a Platinum member, let alone offered the customary bottle of water or complementary points. When I did mention I was a member, she just smiled and reiterated that she needed my credit card. I started to feel like they were doing me a favor to allow me to stay there and the feeling unfortunately remained the entire stay, even when I dined in the hotel restaurants, the food though very good, the service was again, condescending. The room had been purchased in advanced with a $100 early departure fee, so going elsewhere would have been costly. The after checking into the room, I called to give my IGH number to the front desk, which I was thanked but again offered no Platinum member gifts. Even upon check-out, the bill was given to me but I was not thanked for staying at the hotel. It is a shame that as an American I get get VIP treatment for my loyalty in Europe and Asia, and yet, be made to feel unappreciated fro the same loyalty in my home nation's capitol. I pray my experience is the exception, not the rule. 04 March 2015
Rated 1.0 out of 5.0 by Less Than Expected Experience My first three nights were ridiculously cold. I spent my evenings studying and could not understand why my knees were cold and aching. I finally called the front desk and informed them of what had been going for the last two night and what I was currently experiencing. They sent up two heat techs who discovered the problem was the thermostat was not programmed. Although the room temperature improved that night, I was faced with the same problem on my fourth night but didn't bother calling because I felt if the Hotel staff was really concerned they would have gotten back in touch with me the following day and inquired about my comfort then and also the same night I made the complaint. I felt that for the money I paid, I should have been able to sleep better than a homeless person because it certainly felt like I would have done better at another hotel. This hotel was sought due to it's close proximity to the school and because I had better stays in previous stays. I was in no way please with my accommodations this trip. Staff was not concerned about my heat issue at the front desk. I will not be recommending this hotel to anyone and if so, it will be at their own risk. Although room had a great view it lacked drawers for my clothes and a great deal of heat in the room and atmosphere. 03 March 2015
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