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Rated 4.1 out of 5 by 326 reviewers.
Rated 5.0 out of 5.0 by MY FAVOURITE LONDON BOLT-HOLE Have stayed a number of times and always treated to a good quality room. Whilst not the nearest IHG to my place of work, it's very much worth h extra drive for the atmosphere and caring attitude from the staff. Many thanks, keep it up - be warned, I will return, for more good experiences. 20 November 2014
Rated 5.0 out of 5.0 by pleasant atmosphere with good customer service. Great place to stay with easy access to tube with a friendly team who answer to your every requirement. 20 November 2014
Rated 5.0 out of 5.0 by Great base for London trips with excellent service Have used this hotel twice now and each time welcome and service has been great. Rooms are very comfortable and we like bar and restaurant area. Facilities are very good with pool and gym. Even though we were going to an event at O2 in Greenwich this is still our hotel of choice and very handy for trips into city. 19 November 2014
Rated 4.0 out of 5.0 by Great customer service This hotel was a pleasant surprise with a location close enough to easily get into central London whilst shops and restaurants were on the doorstep. The staff were very welcoming and helpful, customer service was very high. Our room was to a high standard and following check in we received a call from the manager to ensure everything was ok. 18 November 2014
Rated 5.0 out of 5.0 by Location This hotel has a frequent direct train service to central London (Marylebone), journey time only 10 minutes. Not even the hotel reception staff appear to realise what a tremendous advantage this is to access central London! 17 November 2014
Rated 5.0 out of 5.0 by Great Hotel Extremely friendly and able staff - couldn't do enough for me. Maria and Mishbon have been especially friendly and helpful. Rooms are fine - clean, fresh and appropriately warm. Suites are lovely - but upgrades for Platinum not very frequent. Lifts are a little small and can be crowded. Swimming pool is quite tired - not yet upgraded. Otherwise, can't fault it. 16 November 2014
Rated 1.0 out of 5.0 by Customer service non existent Took an absolute age to check-in - no priority queue? Zero acknowledgement for being a platinum member. No offer of a free drink, voucher or room upgrade. I'm assuming this was because I booked using points instead of paying in full? Breakfast £14.95 and burgers at the bar £12.95. As a result we spent our time and money in the nearby complex so the hotel lost my usual trade. I've been very loyal to this hotel staying on numerous occasions but I think it's time I tried another brand. Very poor customer service. 16 November 2014
Rated 5.0 out of 5.0 by Great hotel Stayed here for 3 nights on business. Great location right next to one rail station and close to two others ideal for travel into different parts of London. Restaurant on site was great and other restaurants nearby. Nice pool if you've got time! 15 November 2014
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