Rated 3.8 out of 5 by 134
Rated 5.0 out of 5.0 by HenryC One of the best HIs I've stayed at...
As the title says, this is one of the best Holiday Inns I've stayed at. Upon arrival, my expectations weren't too high. The building was very '1960s tower block' and looked a bit miserable. Having found the entrance (it takes a while to find, especially coming from Wembley Stadium station!), I checked in at the hotel, and from there onwards, everything was fantastic. Throughout my one night at the hotel, between check in and check out, every member of staff I came into contact with was trained to perfection. The management of this hotel are clearly doing a fantastic job at recruitment & training, as this was with no doubt the best staff crew I've ever been served by at a hotel. They were all polite, friendly, helpful and respectful. I was welcomed by the check-in lady as a platinum IHG Rewards member, and offered a complimentary drink or points bonus as usual. I was also given a pre-printed letter from the hotel management. They have made the effort of preparing welcome letters for platinum members, giving them a welcome to the hotel, showing current points balance as well as outlining the platinum benefits at the hotel. This was the first time I've ever had this at a holiday inn. My room was on the 10th floor, an executive room I believe, and it was clearly refurbished in the past few years as it was a beautiful room (photo attached). The view over London was also fantastic, just a shame I could only see it at night. The dinner was in the form of a buffet. Don't let that put you off though; the food is of an extremely high standard. Even better was the service in the restaurant. Staff were extremely attentive but not intrusive. When I got up to get my next course from the buffet, I would return and my table would have been cleared of the previous course. Staff were there if I needed them, but not intrusive at all. Just a pleasant 'How's your meal, sir?' from a man who I assume was the restaurant manager. I had a very good night's sleep, the bedding was excellent quality and very comfortable. I awoke in the morning to my scheduled wake-up call, precisely on time, and opened my door to find a complimentary copy of the 'i' newspaper waiting outside my room. With complimentary water & chocolates in the room, as well as a chargeable minibar and room service, there was plenty available for drinks and snacks. There were also bathrobes, slippers and luxury toiletries, as well as a rain-style shower in the en-suite, which was very nice. Overall I really enjoyed staying here, and wouldn't hesitate to return. It is a franchised Holiday Inn (as most are), but the management of it clearly have an outstanding perception of customer service - the efficiency and helpfulness of everything during my stay was exceptional; this place definitely deserves more recognition since perfecting customer service like they do is a very fine art. If I had to give one downside, it would be that breakfast only starts at 0630 - I'd have liked to be able to leave earlier than I did, as I had to get into central, and have breakfast shortly after 0600, but this was only a minor issue, and probably won't affect most people who I'd imagine are here for wembley stadium/arena.
01 December 2013
Rated 5.0 out of 5.0 by NigeW Thank you
I had to book my daughter and family in as they had had their car broken into and could not travel home. I knew this hotel had decent underground parking. She has sent thanks to all of the staff especially the tall concierge? Room excellent, food good and everyone was very kind to the babies. Thanks for making a bad weekend a little better.
21 November 2013
Rated 4.0 out of 5.0 by Becca15 Good overnight stay
Spent the night at the Holiday Inn on Empire Way on 9th November after a concert. The location of the hotel is great because it is just a 5 minute walk away from the Wembley Arena, although me and my friend did have trouble finding the entrance! But that's not a major issue.
As we finally arrived at the hotel lobby, the receptionist served us well, and we managed to check in fairly quickly. As we got to our room, it was fairly spacious and the view was lovely :) The facilities included everything that we needed and that was great. I found the bed very comfortable and slept really well!
One of the issues that I had with the room is the bathroom..firstly, the shower wastes a lot of water, I pulled the shower curtain but water was still constantly flowing out from the tub! So by the time I got out, there was a lot of water on the floor, and I just had to dry it up with the floor towel. Also, on the night, I didn't bring my toothbrush, when I called the Reception for a toothbrush, they told me they've ran out because a lot of guests has asked for them! As a standard hotel, I wouldn't expect a hotel to ever fall short of something like a toothbrush, I was a little upset because I couldn't brush my teeth that night! I'll give the receptionist credit for advising me to go to the local Tescos at 6am the next day..
Another little thing: It may just be me and my friend, but after the concert, there was a long queue of people waiting for the lifts, so we thought to just take the stairs, however, we got to the 1st floor then we couldn't find the other set of stairs for the other floors! In the end, we had to wait for a lift ><
Overall, it was a fine stay at the hotel, the services was fine and the sleep quality was great! It's just the little things that would disappoint me if I stayed for longer.
21 November 2013