Rated 4.2 out of 5 by 165
Rated 5.0 out of 5.0 by Rob the log Very good stop-over location
Great place to break a journey between Cornwall and London / Souith East. Staff were friendly, food was excellent - but could do with some gym facilitiers / swimming pool
04 June 2014
Rated 4.0 out of 5.0 by HistoryLad Great stay with only 1 slipup
I enjoyed my stay at Holiday Inn Salisbury - Stonehenge immensely.
The check -in was quick, efficient and pleasant and the front desk staff were helpful and eager to answer any questions I had.
The room was spacious and great value for money with a pleasingly modern design and a brilliant view.
The only drawback of the entire stay was the evening meal. Booked a table as suggested and was greeted warmly and shown to my table in the impressive restaurant.
However, after that the service took a severe downward turn. The waiter took 20 minutes to take our order and a further 10 minutes to return with our drinks. The starter was delicious after the close to 40 minute wait but we didn't see the waiter again until he cleared our starters away. It was another 30 minutes before we had our mains which had a slight error which didn't bother us at all, except for the attitude of the waiter who didn't actually apologize for his mistake. Unfortunately, the main was not quite as good.
I also had to go order another drink directly from the bar as I didn't see any attention from any of the many waiting staff for the entirety of our meal until I asked for the bill. I understand if the restaurant is busy and there is a lot to do however it would have been nice if we had just a casual checkup once in a while.
Apologies for being a nagging nancy.
Other than the disappointing service for our meal, everything else was excellent.
04 June 2014
Rated 4.0 out of 5.0 by Sleepy family Great for family stopover
We pleased that Holiday Inn at Solistice Park were able to accommadate at short notice. The room was of an excellant quality with a comfortable, quite and clean high quality ensuite. Our two young children were well provided for. The only recommendation was the lack of food available for the buffet breakfast. Long waits for the cooked breakfast and slow restocking of the continental breakfast detracted from our stay. However, the waitor staff were freindly and helpful.
27 May 2014
Rated 5.0 out of 5.0 Fantastic service in restaurant and bar
Stayed here with my husband and 5 year old ate early staff very helpful and polite in restaurant food was fresh and good
16 April 2014
Rated 5.0 out of 5.0 by redred Great staff
Excellent staff at the front desk. Really kind and helpful.
06 April 2014
Rated 3.0 out of 5.0 by Celt52 Changes
I have stayed in this hotel many times and generally used this as a gauge as to how good other hotels were, alas how things have changed.
On arrival, informed we were early and to go until the 3pm check in time, this has never happened before. :-( Eventually permitted to go to the room, being informed we "should be able to pick up the WLAN" It appears after speaking to staff that the wiFi will not be available throughout the hotel until next year. We can use cable for internet access, not exactly helpful if working with an apple devise or tablet. However, we were lucky enough to have a room with limited WiFi, limited being the operative word. I ended up having to use my phone's personal hotspot to gain access of sufficient quality to undertake the work I had to complete.
On booking we had the breakfast and dinner option, a pity this had changed from being able to just book breakfast. Anyway, the first evening meal went without a problem, the food was good as was the service. The second evening meal was alas not so smooth. Placed the order and waited, we were looking to have a 3 course meal. The first starters arrived and we waited for the soup ordered for my wife, and we waited and waited. No staff ventured near nor were observant of requests to attend the table. Eventually I had to go to them - "oh we are sorry, we will check with the chef" another 5 minutes and eventually it arrived and was very nice. Then to the main dish, my wife had chosen the game bird, alas it was overcooked and parts totally inedible. Not a good experience and a great disappointment.
The breakfast buffet was at least of the same standard as normal and a great way to start the day. Food quality and variety was good.
The bar area is apparently due for a refurbishment, again next year until then there are areas in desperate need of it.
Alas the neighbouring business park has a new structure which will dwarf the hotel and soil the view. Not under control of the hotel but still a shame. However, it still offers easy access to Stonehenge, Woodhenge and Old Sarum to ahem but a few.
it is my hope that this was but a one off and future stays will again be as my previous visits where all was 5 star. On my last visit, I broke my leg, not at the hotel, but the staff went out of their way to help which reflected the norm for all my previous visits.
04 April 2014
Rated 5.0 out of 5.0 by redred Best Holiday Inn
This has to be the nicest Holiday Inn I've ever stayed at. The staff was wonderfully pleasant and polite. The rooms were clean, spacious and comfortable. And the property was a great location to check out Stonehenge and other attractions in the area. We enjoyed our stay so much we decided to stay another night.
03 April 2014
Rated 5.0 out of 5.0 by Dobell Relaxing
We booked in advance for just one night. Check in didn't take long, and when we were given door cards - found out we had the same room that we stayed in last year! My daughter and family live near by, so we didn't have any food - just a couple of drinks in the lounge in the evening. Very good quiet nights sleep, especially as there's a busy road is just outside. The only downside was I forgot to take a hair brush or comb and couldn't buy one anywhere ! Not even in the shop near-by.
02 April 2014
Rated 1.0 out of 5.0 by Rog123 Summary of Stay
1. Check-In was very efficient, polite and friendly. An upgrade to Executive Suite was offered and gratefully accepted.
2. The room was clean and tidy.
3. No Welcome message was displayed on the TV as it had been switched off at the wall. It took some time to decipher the instructions for the TV remote control as the remote provided was not the model to which the instructions referred. This was reported to the front desk on check-out.
4. My wife and I had a cup of tea in the lounge. Tea was served on a glass-topped table which should have been wiped to remove tea stains and crumbs. The steward should have been more thorough.
5. Access to the shower controls was an ergonomic disaster trying to negotiate the glass shower door and reach the shower head. Having done so there was no hot water so a shower was out of the question anyway!. On reporting this fault to the front desk it was understood that this was a known fault with Room 102.
6. The loo roll holder is sited inconveniently low.
7. The STAIRS notice needs to be displayed more prominently.
8. Breakfast was good but table clearance service was non-existent.
9. Overall - the overnight stay was spoiled by lack of hot water, poor attention to table cleanliness in the lounge and slack service at breakfast.
02 April 2014
Rated 4.0 out of 5.0 by smih463 in bed, etc
In beds not very very comfortable & not sleep well breakfast is ok but need plate bit more warm and not like coffee is horrible tasty but right place that all!!
23 March 2014
Rated 4.0 out of 5.0 by Peter155 Excellent dining delivered by highly dedicated and skilled staff
Where this hotel stands out is with the quality of the restaurant. If you stay here dont' bother going out of the hotel because the quality here is great and fantastic value. From the three nights I stayed all the 3 breakfasts and evening meals were excellent. I think the chef must be at a higher end of the proffesion as the food was beyond my expectation in terms of quality and individuality.
17 March 2014
Rated 3.0 out of 5.0 by GJD32 Location driven
I always find most of the front desk staff attitude difficult when staying here, there seems to be very little of the helpfulness I have come to expect at IHG hotels.
My stays here have been location driven but this was my last stay as I will be looking further afield.
The lack of gym and expense are the final aspects that weigh against this hotel.
09 March 2014
Rated 5.0 out of 5.0 by Arron1986 Fantastic Room and all round great service
I booked a weekend stay at this hotel due the quality experience we had in the past. We booked a executive room which offered inclusive breakfast and dinner package. The menu was great because of its variety and fresh delivery. The bathroom had a large bath/shower facility which was clean and very spacious. The King size bed was clean and soft. I proposed to my girl friend so this environment was perfect for the atmosphere I required. She said YES :)
26 February 2014
Rated 1.0 out of 5.0 by theairtraveller WARNING -EARLY CHECKIN CHARGE
Don't arrive before 3 pm - the hotel wanted to charge me £20 to checkin 55 minutes early. I am a long standing Platinum member but this was disregarded. This is greedy madness - a charge of over £1 per 3 minutes room use. I stay at many Holiday Inns and never had this experience before. I could not see this information anywhere on the hotel website when booking but the staff showed it to me hidden in frequently asked questions. I will be not be staying here again, and did not dine in the restaurant or drink in the bar of this attitude.
I protested about this but the receptionist would not compromise there was no Holiday Inn can do attitude. I was offered a full refund of my advance booking, if I did not now want to stay at the hotel - prepared to be flexible here, on something that is usually a complete no go, yet could not waive a ridiculous £20 charge. As a precedent has been set for a cancellation, if you do not want to stay here due to this charge, you should be able to cancel fairly easily.
To me this shows that they are not too bothered for business and don’t understand what a full service Holiday Inn should offer, as part of the room rate, and the sort of customer service that guests expect from a trusted brand.
12 February 2014
Rated 4.0 out of 5.0 by Plym Booking in for advanced booking
We booked as usual yor Advanced Rate booking rate and on this occasion arrived at about 1 pm which was qiuite unusual. Although rooms were available we were asked to pay an additional £20 to be allocated the room. As you have already accepted the booking and payment made in advance I think this is.too much extra to expect from your customers .
10 February 2014
Rated 1.0 out of 5.0 by henge A cold rainy night
I have stayed at many Holiday Inns and generally had a positive experience. sadly on this occasion this was not the case.
One would hope to arrive and find a reasonably warm and welcoming room, especially after a long journey, but here I found a freezing space with a telephone not working and no apparent heating device whatsoever in the bathroom,
Despite some thoughtful staff I had a miserable sleepless night and will not be returning to this particular hotel again.
I was led to believe that the hotel was a franchise and it felt very much as though the only thoughts were to put as many people through as quickly as possible.
07 February 2014
Rated 5.0 out of 5.0 by DJ&G Great Stay
Great hotel, thank you. Our family was on a trip through the region and stayed only for one night, wish that we had based ourselves there for longer. For the price, breakfast was excellent and to have all the various restaurants of the services stop within walking distance for dinner was a bonus. Rooms large and clean and showers were powerful, not like some of the half- hearted efforts we encountered in some hotels. Starbucks in the lobby a great idea.
19 January 2014
Rated 4.0 out of 5.0 by DBS2013 As Always Very Good
I always stay here on business and it is always very good.
12 January 2014
Rated 3.0 out of 5.0 by bmspt1 Great location
This is a great hotel in an excellent location, the staff and very helpful and the breakfast as well cooked and had a great deal of choice.
I have 2 down points, the first is, we visited during December and on both nights we decided to go out for our evening meal because there was a function on in the restaurant and the only options were to eat in the bar or pay extra for room service, that’s a shame because, if the breakfast was anything to go by, the evening meals would have been excellent.
The second down point was about the internet connection, as a Priority Club member you receive free internet connection, the problem was that in the room it’s via an Ethernet cable and not wi-fi, not a lot of good if you are using an I-pad or tablet or one of the handheld devices that only connect via wi-fi.
Having said that it’s a great hotel, well kept and well appointed rooms (although the heating system is a bit strange). There is plenty of parking and the access to and from the A303 is easy.
12 December 2013
Rated 5.0 out of 5.0 by JAD1965 Comment
Very good stay, good value breakfast and great staff.
06 December 2013
Rated 1.0 out of 5.0 by Tren Value at a price
Our stay at the Holiday Inn was hampered by a bed that was uncomfortable, a shower that barely worked and hot drink facilities that were not working.
Sleep is unique to everyone, so it could be that others have slept brilliantly. Not us. The bed was too soft and offered very little support.
The shower was just a trickle, allowing you to get wet, but little good for anything else. The pressure was so low that it could be used to water the most delicate of plants. The plus side is that the temperature gauge worked well.
As an avid tea drinker, finding the kettle broke, as you had to keep your finger on the switch to allow it to boil, took the biscuit.
The only positive is the initial price, but I would have happily paid more if the bed was more comfortable, the shower worked better and the kettle could be left to boil on its own.
These issues were raised with the staff, who didn't do a thing to help.
05 December 2013
Rated 4.0 out of 5.0 by NotSubmitted1 Normal high level of customer service
Have been staying at this hotel for the last 6years and the standard of service and acoomodation has always been very good.
Only negative is that I stayed in an Executive Room nut due to the fact that the room was on the 3rd floor meant that there was no Wi-Fi which whould have been included. This needs addressing.
04 December 2013
Rated 3.0 out of 5.0 by Alidlm Too busy
Unfortunately we visited on an evening when there were two large parties in the hotel restaurant. We were unable to eat in the restaurant, the lounge was ridculously busy and was overrun with unruly children. The staff appeared indifferent and some were verging on rude. Overall not an experience we will be repeating.
27 November 2013
Rated 5.0 out of 5.0 by FOX4 Our second stay
Our second stay at Soltice park.
As per previous the staff were accommodating and the whole experience suited our needs.
Furthermore the late checkout was most useful.
26 November 2013
Rated 5.0 out of 5.0 by alomcd Nice one-night stay; great staff
This was our first stay at this Holiday Inn. We received a warm welcome as we entered the lobby area, and were served promptly and courteously. Our room was very nice, clean, and comfortable. We also enjoyed the location, with easy access to the A303, as well as the nearby restaurants and shops.
21 November 2013
Rated 5.0 out of 5.0 by fino1 Very friendly staff
We have stayed at this hotel before and were very happy to return for our short stay. It is very clean and smart looking both inside and out. The staff were friendly and helpful.
18 November 2013
Rated 4.0 out of 5.0 by Flyingdutchman007 Great location, but don't eat there
Stayed there last week on business.
Great room and good location near the stonehege site.
Dining in the restaurant.
When I complained that the meat I had was burnt , I got the comment that I had eaaten more than half and by god's grace they offered me a free drink.
I refused and told them that I would rather have a reimbursement for the food which was not OK, but the responsable restaurant lady would not budge. Became even unfriendly.
This behaviour ( as well as the poor quality of the food) should not occur in a hotel of this tenure !
18 November 2013
Rated 5.0 out of 5.0 by Capdan Relaxing and totally enjoyable.
Our third stay here within eight months due to family reasons. This time we stayed in an executive suite. From start to finish our stay was fabulous. Quick check in, very polite and efficient staff , very clean room, comfortable bed, great facilities and a freshly cooked breakfast in the morning. Happily stay here again. Totally recommend.
09 November 2013
Rated 5.0 out of 5.0 by Stoodee Great value
We booked four days in advance and got a great deal representing excellent value for two adults and two children sharing a double room with sofa bed. Upon arrival we were greeted with a warm and professional welcome. Very comfortable accommodation with all we needed in the room. Sofa bed was already made up saving us time and hassle.
Chose to have a good value meal in the restaurant with kids eating their three course evening meal for free. There was also the option of a Harvester, KFC, Pizza Hut and MacD's also on the doorstep. Plus a fully loaded Coop convenience store next door too. After a very comfortable night enjoyed by all we were spoilt for choice at breakfast the next morning. Again fully attentive service was not unnoticed.
05 November 2013
Rated 4.0 out of 5.0 by Provence Excellent Value, Good all round.
Check in was efficient, room was very pleasant, well furnished and equipped. A very welcome overnight rest on a long journey back to the South of France from the West Country. We recommend and will use the hotel again.
21 October 2013