Rated 4.2 out of 5 by 163
Rated 3.0 out of 5.0 by Keppie13 Nice hotel, lacking any sort of customer service
Love this Holiday Inn, it's relatively new so rooms/decor are still fresh and roomy. This is the second time we've stayed as a family, getting a great deal on booking the executive room with breakfast in advance. On both occasions I could not fault the room or housekeeping staff, however the staff at the front desk are particularly unpleasant; specifically the supervisor, Angie, who looked like a smile might crack her face and has a long way to go in winning any customer service/satisfaction awards. I can confidently say that this was not only my experience, as I overheard an elderly woman complaining to her husband about the same supervisor on the desk on check in/out as well as the group travelling with us. Unfortunately, on our most recent stay we also found the restaurant staff at breakfast to be just as uninterested in our experience, with one lady placing the teapot on the table with such force that she chipped the screen surround on my iphone...not that there would be any point in highlighting to the grumpy waitress or even grumpier front desk supervisor....I would stay again, purely for the room, however don't expect anything in the way of customer service/experience, you will be greatly disappointed.
18 August 2014
Rated 4.0 out of 5.0 by Richard and Piotr Perfect Find
We were visiting Stonnehenge and we were delighted to find that this hotel was just along the road and so easy to find. The hotel is modern, spacious and clean. The staff were very welcoming and gave excellent service from reception to the restaurant. We found the food to be of excellent quality too and extremely enjoyable.
Would definately recommend this hotel to anyone wishing to stay in the area. The hotel is also only 15minutes to Salisbury - another great place to visit.
12 August 2014
Rated 5.0 out of 5.0 by becky69 bathroom facilities
toilet slightly low for disabled member of party but not to low to cause problems
11 August 2014