Rated 4.2 out of 5 by 192
Rated 3.0 out of 5.0 by RoseCarmen No tea
I recently stayed in a holiday in Birmingham which was the reason I chose Holiday Inn again. We'd had a long day and desperate for a rest and to relax in our room. To our dismay there was no complimentary tea or coffee in the room. Looked in every cupboard just in case it was hiding. Very very disappointed. We then had to go down to the bar to order a pot of tea. Although the room was clean it felt that it wasn't finished, quarter of a loo roll, one sheet of paper on the writing pad. No bin liner in the bin. My sister had never stayed before and I was extolling the virtues of the Holiday Inn, she was so disappointed. Breakfast was fantastic though. Please can you tell me why you do not have complimentary tea and coffee.
26 September 2014
Rated 3.0 out of 5.0 by SM16 Great for two but poor for family
This hotel was very comfortable and staff attentive and courteous. Our room was very clean and would have been comfortable for a couple but with the sofabed opened for the children, the room was too cramped. It was difficult to get the kettle out of its cupboard. There was also a supplement charged for each child over 12 which made the stay poor value.
25 September 2014
Rated 4.0 out of 5.0 by Nickpeuk Friendly and helpful staff
Very helpful and friendly staff, who were extremely helpful with a problem we had, that was very quickly resolved..
23 September 2014