Rated 4.2 out of 5 by 234
Rated 4.0 out of 5.0 by Seaford Good facilities and friendly staff
I've stayed at the Holiday Inn Bromsgrove on numerous occasions and have always enjoyed the experience. The rooms are clean and facilities good. The staff are exceptional polite. The experience is always simple and straightforwards.
21 December 2014
Rated 4.0 out of 5.0 by Keith and family Always enjoy stays at this hotel
Good location, superb breakfast, helpful staff, family enjoy the pool, good disabled parking, comfortable room
18 December 2014
Rated 4.0 out of 5.0 by karl76 Great staff, dated building
Booked a family room at this hotel, requested a cot on booking and there was not one in the room when we got there at 20:00 which was quite disruptive as my daughter was already alseep and we couldnt put her to bed. The duty Manager brought a cot and set it up and he was very helpful, couldnt do enough for us.
Room furniture was old and falling apart i.e hinges falling of doors, drawer fronts not straight. lots of mould in the grout in the bathroom tiles and dirt and dust on the floor. I get the impression that the room is quickly wiped over between guests and not properly cleaned there was dust build ups behind the bathroom door that had clearly been there for a long time. also the shower head in the bathroom is at eye level which makes it difficult to shower whilst standing up properly (im 5ft 11 so not particuarly tall). Room was cold due to the ancient double glazing and rottern window frames, heating wasnt up to the job of warming the room (perhaps if it had been on before our arrival it might have worked). Decor was good, first impressions was that the room was nicely decorated and was quite modern, however I think that they should have spent money on new windows and bathroom tiles/furniture instead of new curtains and wall coverings. Breakfast was very good value for money, cheaper to pre pay when booking as the price they were asking on the day was very expensive. The dining room was a nice room with good views and the layout was adequate, again, slight problem with cleanliness, the high chair we were provided was grubby ,(most of them are which is a general gripe of mine) and there was bits of food on the floor from the last guests, my chair must have been unclean because I later found lots of white icing stuck to my jeans from the danish pastries they served. All in all the hotel provided a good first impression, if i was by myself or on business it would have been fine, but it is not the sort of place I would stay with my family again, staff were very good and i guess thats due to the experience they have of dealing with customer issues due to the dated building etc.
18 December 2014