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Rated 4.1 out of 5 by 459 reviewers.
Rated 5.0 out of 5.0 by Great Service Overall; the staff are excellent and attentive to detail, makes your stay very enjoyable. May 16, 2016
Rated 2.0 out of 5.0 by Poor Cleanliness We visited the Holiday Inn as we were attending a wedding in the area. We were very disappointed with the size and cleanliness of the room, especially the bathroom. The room was very small for an executive room, even pretty small for a standard room. The TV was very small and had a portable aerial which meant not all TV channels had reception and those that did would freeze. The phones and TV remote weren't very clean. The worst was the bathroom though. I would describe it as tired and dirty. The extractor fan was clogged with dust, dust behind the sink on the pipes, stains on the shower curtain of what looked like old shower gel, the bathroom tiles also needed a good clean and bleach as there were some strange splatters on them. We complained about the bathroom and this was dealt with well. They knocked £20 off our bill and said they would get it deep cleaned. On returning to the room most of the dust had been removed from the extractor fan and from behind the sink. The shower curtain had been replaced with a cleaner on. However, it didn't look like the tiles had been cleaned very well. Overall, the staff were friendly and pleasant. The breakfast was good. On the first morning we were there a lady tried to enter the restaurant in her dressing gown and was politely told she needed to get dressed for hygiene reasons, however about 10 minutes later she was eating in the restaurant in her dressing gown which was off putting. May 11, 2016
Rated 4.0 out of 5.0 by good customer service/clean room and good breakfast Check in/out was quick and efficient. I was greeted as an IHG member. Room was comfortable and clean. Breakfast was very good.Only downside during our 2 night stay was there were weddings/parties each evening and we could hear the music from our rooms which made sleeping difficult as we has 1 child with us.Also, there were glasses/dinner plates/pizza boxes and bits of pizza left outside several rooms all day ( I presume left by the cleaning staff) which made the hotel appear unkempt/dirty. May 10, 2016
Rated 5.0 out of 5.0 by Great location, good service, Fab breakfast This is a good hotel. Staff are helpful and attentive. The breakfast was excellent - everything was very tasty and well-cooked. May 5, 2016
Rated 5.0 out of 5.0 by An excellent stay We were made to feel welcome by all the staff and enjoyed our stay throughout. May 4, 2016
Rated 5.0 out of 5.0 by Holiday Inn Bromsgrove Modern rooms , good fitness facilities and pool. Helpful staff who were pleasant and cheery Breakfast was tasty and fresh with the service in the bar very efficient. May 1, 2016
Rated 3.0 out of 5.0 by Nice hotel but... Very friendly front of house staff on duty,immaculate rooms albeit over air conditioned.Spoilt by a cooked to death breakfast- not really worth the money charged but hey ho you live and learn April 27, 2016
Rated 4.0 out of 5.0 by No Issues Stayed here multiple times over the last couple of years, no issues with anything regarding the stay. Hotel rooms are a bit outdated, but not enough to be uncomfortable or worried. Lobby, service, staff, and grounds are great. April 26, 2016
  • 2016-05-24 T14:17:59.284-05:00
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