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Rated 4.3 out of 5 by 188 reviewers.
Rated 4.0 out of 5.0 by Stay Good venue Just need to improve the service standards of your bar colleagues! Bit speedier please! 31 October 2013
Rated 5.0 out of 5.0 by Wedding Venue par excellence It is with many thanks that I have to commend the Holiday inn for providing the best possible venue for my son's wedding. We had the Fairfield Suite for the civil ceremony, the wedding breakfast and the evening party. At all stages the transition was seamless and the venue changed at each stage. For the ceremony it was very personal and intimate making all the guests part of the whole procedure. The Gazebo outside the hotel made the photographs really nice and allowed the venue to change into the wedding breakfast theme. The food was excellent and we used a buffet style that was my son and daughter in law's preference- a chicken curry and vegetable lasagne followed by strawberry and raspberry tartlets- all presented and tasted fantastic. The evening party also provided the guests with an excellent buffet and disco. As many of the wedding party stayed at the hotel, some of the guests made use of the pool facilities and they said that this was excellent and would use it again if in the same area. The room that we used was excellent, clean and very comfortable and the staff had kindly put up one of the extra sofa beds for my grandchildren. Nothing was too much trouble for the staff and we would send them all our best wishes. 29 October 2013
Rated 5.0 out of 5.0 by Great stay I stay here regu;ary because the staff and hotel are excellent. I'm able to relax and the atmosphere is very warming and welcoming. Would recommend 27 October 2013
Rated 5.0 out of 5.0 by lovely modern hotel, great location We attended a wedding on Saturday and had a lovely day. Venue was lovely, day went very smoothly, food was lovely and staff very helpful and attentive. Great wedding venue:-) Only fault really was a relative billed drinks to our room which we were unaware of until after we had paid the bill - not very good for security if anyone who knows your name and room number can add items to our bill without our knowledge!! Hotel was also very hot - besides this it was a beautiful day 24 October 2013
Rated 3.0 out of 5.0 by seen better days The room itself was fine. Clean and comfortable so no complaints on that. However the hotel was a bit shabby and on arrival dirty sheets and used glasses left in the corridors. The whole place smelt unaired. Then there were not enough staff to deal with various disgruntled customers at reception meaning that ordering a taxi and checking out took a while. Lastly the breakfast was like the hotel, average - not bad but not really good either. 23 October 2013
Rated 5.0 out of 5.0 by Excellent staff and service From the moment we arrived the staff made us feel welcome and that continued right to the end of our stay, nothing was too much trouble. 23 October 2013
Rated 4.0 out of 5.0 by Beautiful Surroundings Better than most Holiday Inns, in terms of the look of the hotel. However, food was slightly below HI standard. 21 October 2013
Rated 5.0 out of 5.0 by brilliant service and great time! I loved staying here, have stayed a few times now and can never fault it, love the rooms, staff are always so friendly! I would definitely recommend it to anybody looking to stay in and around that area! 16 October 2013
Rated 5.0 out of 5.0 by Lovely semi-rural Holiday Inn Lovely low rise hotel with lovely staff and comfortable public areas for relaxing. Bedrooms clean and comfortable and breakfast good standard also offering smoked fish which was superb. 16 October 2013
Rated 5.0 out of 5.0 by Fantastic Hotel We stayed for one night before an operation I had to have at a nearby hospital the following day, I needed somwhere relaxing and stress free!! I found it! the staff were friendly and helpful, the hotel was lovely and so clean! our double room was small but comfortable, we couldnt get the heating to come on so the Manager kindly moved us to an Executive Room which was wonderful! they couldnt have been more helpful! my husband and young son returned the day after my op for one night and they too were put in an Executive room! amazing service, beautiful hotel, we didnt eat there so cant comment on the food. The boys used the pool and loved it! Thoroughly recommend this hotel!! would definately stay again! Lovely spot too!! 15 October 2013
Rated 4.0 out of 5.0 by Comfortable business stop This is a very good hotel for a business stay. The food and drinks are more than adequate for your needs. Modern facilities including gym and pool. The gym rates higher than most of the other holiday inns which is great for a longer stay if you need a gym. The breakfast is the usual holiday inn standard, good all round. The rooms are pleasant but the bathrooms are starting to date but clean. Signage in one of the stairwells is missing and has been for sometime... They should look to replace this. Check inn times good, would say that the front desk staff and all staff are excellent. 07 October 2013
Rated 5.0 out of 5.0 by Lovely room and great service We recently stayed here with our little one, and would definately stay again - very comfortable room, also the travel cot was made up for our baby with sheet and blanket which was lovely! We had a lovely dinner in the evening which was really yummy and fairly priced, with really good service throughout the meal. It was lovely to have the pool there which we used the following day, one problem for me though was the changing table in the changing room was so high on the wall I couldnt use it! Took our little one back to our room after a swim to change instead! 06 October 2013
Rated 5.0 out of 5.0 by Excellent Stayed here in a family room with our children, booked simply because of the pool for a family weekend. The hotel and room are of a very clean, high standard. Staff were very friendly and helpful. Breakfast was excellent, a wide choice and very tasty. The children loved the pool and the fact that they got to sleep on a pull out sofa. excellent value for money, would definitely recommend it. 04 October 2013
Rated 5.0 out of 5.0 by Very pleasant stop-over Stayed for just one night following an evening's attendance at a football game in a neighbouring town. Very nice hotel; lovely room, excellent breakfast the following morning. Will definitely use this hotel again. 29 September 2013
Rated 3.0 out of 5.0 by Autumn break This HI is a bit different to others we have stayed in, getting a bit past it's best. The worst aspect for me was the TV, no subtitles which are essential for my hearing problems and no teletext so I could not keep up with the close of play scores in the last round of cricket matches. However the breakfast was up to the usual standards expected of HInns, though the black pudding was a bit tasteless. 29 September 2013
Rated 5.0 out of 5.0 by Best Place In The Area Staying there frequently, I always enjoy the spacious and stylish bedrooms. Restaurant is very good, prices are fair. Breakfast also with a nice continental selection. Great Staff-always friendly and helpful. 27 September 2013
Rated 5.0 out of 5.0 by Excellent Hotel, value for money with great customer service I work away alot and always try to stay at the Bromgrove Hotel even if it means a 30 or 40 minute trip from my working location to the hotel because this is a fantastic hotel with excellent views and it really makes me feel that i am away from work. it has a good gym, pool, steam room and sauna. The staff are always helpful and breakfast and diner menus both in the bar and resturant is good quality. there is also a fantastic curry house which collect you from the hotel and drops you back.....excellent. Rooms are always clean and regulary get an upgrade to my room. my only niggle is the TV service, picture is poor and selection of digital channels is very limited. this is a really good hotel with great staff so give it a go and you will not be disappointed. 27 September 2013
Rated 2.0 out of 5.0 by Bromsgrove holiday inn a nice centrally located hotel set just across the way from the motorway. I didn't hear the cars going by as i had a room on the side of the hotel not facing the motorway.Friends who had rooms not on the motorway but close to the function room were kept up all night by the goings on. I had a double room which was well appointed - but if you were in your room to watch tv the poor quality of the TV itself and the lack of cable channels from sky or virgin was a letdown. Strangely i left the bathroom door open whilst having a shower and the fire alarm was apparently going off though i didn't hear it. The minibar wasn't stocked with anything - not sure if this is standard these days and there was no wireless access in the hotel at all. Apparently you could access the wireless internet but only if you knew the conference room names. Not freely advertised by the staff members. The fitness centre seemed dated and the pool was little more than 10m long. Not much fun with 20 or so people in the pool. The food at breakfast was ok but nothing to write home about. The staff were friendly and hospitable. In summary if you can find a quiet room it is an ok place to have a nights sleep - i am sure there are better places in town and i will be checking out the hilton next month. 25 September 2013
Rated 1.0 out of 5.0 by rock hard bed overprice food The highlight of the stay was the breakfast very good price and quality The highlight of the room clean .Now for the cons. The room had to much furniture in it you cant get around the bed without walking into a chair. The bed was so uncomfortable to hard . The food from the bar i ordered a chicken cesar salad it come out missing 3 main ingredients to a cesar salad parmesan anchovies croutons .There was no check back on our table to see if everthing okay so i returned it myself . The salad came back out and also a sorry still dissappointed really lazy looking salad parmesan crumbs , 4 of the tiny anchovies and crouton slithers no check back agian . My partners food was no better. Having travelled 250 miles that day, i was looking foward to something nice to eat and comfortable sleep unfortunatley it couldnt happen here. 23 September 2013
Rated 5.0 out of 5.0 by Two days in Bromsgrove This is an exceptionally good Holiday Inn. Food excellent , facilities really good. Most of all staff friendly and helpfull. Had a minor emergency during stay requiring ambulance and staff could not have been more efficient , helpfull and attentive 12 September 2013
Rated 5.0 out of 5.0 by Great hotel for relaxing after a day at the office As a Platinum member of the IHG program I am well used to the facilities and service offered at Holiday Inn properties. Two things stand out about this hotel: 1. The attention to detail, overall friendliness and attitude to guest experience displayed by staff throughout the property - reception, room service, house-keeping and so on. a BIG thank-you for making my stay BRILLIANT. 2. An observant management team - I made a couple of comments regarding a previous stay and the team took the time and trouble to recognise to respond to my comments when I next visited the property. I was quite surprised that my comments were taken to heart and acted upon where possible. HOLIDAY INN BROMSGROVE THANK YOU! 09 September 2013
Rated 5.0 out of 5.0 by Excellent value for money I was really impressed with the quality of this hotel. For the price we paid I was expecting more of a budget hotel. The facilities were excellent, the staff were very professional yet friendly and welcoming. The room we stayed in was really spacious, clean and welcoming. I would not consider staying elsewhere if we visit the area in the future. Highly recommend. 09 September 2013
Rated 3.0 out of 5.0 by Slightly disappointed The hotel was on the whole very good, clean tidy and modern. I was dissapointed however that when I arrived I was informed that breakfast was extra! When I booked the hotel, I was looking at 2 holiday inns in the area and read the blurb about the accommodation and facilities. There were no twin rooms left in one so had to go for the other. Part of the decision tomuse you over other places to stay was the bonus that breakfast was included in the price, or so I thought. What I did not realise is this only applies to an express inn. Why there should be a difference I do not know! Please explain? 04 September 2013
Rated 4.0 out of 5.0 by Great Wedding Venue The rooms, bar, room decor and customer service were all excellent. The only disappointment was the quality of the food. 03 September 2013
Rated 5.0 out of 5.0 by Excellent stay We stayed as a treat for our Anniversary and booked the dinner, bed and breakfast rate as we were visiting relatives in the area the following day. The room was very comfortable (room temperature, bed and space). The food in the Restaurant was excellent. The staff were very helpful, friendly and courteous. Highly recommended. 03 September 2013
Rated 5.0 out of 5.0 good clean hotel good hotel good service and facilities stopped here before and have enjoyed it every time 29 August 2013
Rated 5.0 out of 5.0 by Staff most helpful Excellent experience. In advance of the stay I had to request breakfast in room and packed lunch. Breakfast was served exactly on time. Packed lunch was quite adequate and also ready when required. Service in dining room excellent and food good. Very comfortable stay. Didn't use pool and spa. Pool small and was being well used by young families on Monday morning ( early). 29 August 2013
Rated 5.0 out of 5.0 by Stay at Holiday inn Cannot fault the hotel at all. Rooms nice size, clean and the beds are very comfy 28 August 2013
Rated 4.0 out of 5.0 by Great value for money Stayed in many holiday inns and service and quality always good. Did find the room small in comparison to others but didn't really cause a problem as only there one night. A bit too cosy though if you wish to stay more than 2 nights. 23 August 2013
Rated 5.0 out of 5.0 by Great Value Couldn't fault our stay here. Down for a family christening so stayed 2 nights and facilities, food and staff were all very good 22 August 2013
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