Rated 4.2 out of 5 by 191
Rated 5.0 out of 5.0 by maxmia Enormous bed and unusually large spacious bedroom
Very comfortable room, lot larger than expected. Friendly staff and good facilities, would definitely return to this hotel.
03 September 2014
Rated 1.0 out of 5.0 by cab810 comfortable room
The room service was poor. The member of staff I spoke to didn't seem to know the room service menu and I was asked to spell items. I was told it would take 30 minutes. After 50 minutes I rang again and was told that she would enquire. After an hour and fifty minutes, I rang and only then were we told that the chef had rung in sick and it was chaotic. I said that if the food did not arrive in ten minutes, I would speak to the duty manager. I was told I was welcome to do so.When the food arrived, the salad was not the one we had ordered and the chicken was dry.We sent the salad back.Had we been told that there were problems and delays with room service we would have been able to eat elsewhere. Breakfast was chaotic and crowded, the service was poorly organised and managed. The service fell far below our expectations for a Holiday Inn. We stay in Holiday Inn frequently and are usually pleased. When the hotel is busy , staff need to continue to give a high level of service to guests.
31 August 2014
Rated 4.0 out of 5.0 by jpkc Good one-night stay but problem with a wedding
The hotel seemed unable to provide a good food service for other customers while the restaurant was occupied by a wedding party. This may be inevitable but we were not explicitly warned at reception, although, looking back, the receptionist seemed keen to recommend us to use room service.
29 August 2014