Rated 4.2 out of 5 by 184
Rated 3.0 out of 5.0 by simoncm Bad Restaurant Experience for Dinner only
During my stay at the Bromsgrove Holiday Inn we encountered poor service during the evening meal. 45mins wait for drinks after the order followed by chase up by us on the starter order. Had to wait up to 90 mins for the main course, which was not to my expectations. The general atmosphere in the restaurant was very tense with many customers complaining about the wait and level of service in teh restaurant. There appeared to be lack of leadership within the restaurant with staff near running about in a confused state. Probably the worst experienec my wife and I have had in a restaurant - Fawlty Towers comes to mind.
The Hotel Manager did have a meeting with us the next morning and dealt with our complaints very well. We were assured that there would be an investigation of the food service and standards would be greatly improved over the next few months. We will consider another visit maybe in 6 months to see what improvements have been implemented; having given the benefit of the doubt due to the Hotel chain had recently been taken over and the Hotel Manager
26 August 2014
Rated 4.0 out of 5.0 Great Value
We stayed here under the 4 nights for 3. We were very happy with our stay and would certainly come again.
It was a great base for the town centre, the park (1/2 mile away), Cadbury World, West Midlands Safari and Birmingham Great Park.
I would recommend a couple of improvements, the restaurant was a little tired, the bathroom also, and the bar was rather expensive.
To make this a better family friendly hotel it would be great if you had a small outdoor play area for the children.
23 August 2014
Rated 4.0 out of 5.0 by Mrs DG Holiday Feel to Hotel, Breakfast Disappointing
The hotel had a feeling of being abroad, able to check-in early was good for wedding in the area. Room comfortable but very disappointing breakfast. Restaurant was full but I am sure it is most Sundays in wedding season. Lot os queues for hot breakfast with long waits for sausages and bacon. Tried ordering something hot from the menu but had to chase up after 20 minutes.
22 August 2014