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Rated 4.3 out of 5 by 212 reviewers.
Rated 4.0 out of 5.0 by over night stay This was our first stay in a Holiday Inn & probably not our last, the welcome was good the room looked over the front of the hotel & was spotless as was the bathroom, a good size TV to watch the rugby which pleased my husband. We went for the DB&B deal staff were very friendly food not bad drinks a bit expensive but that's part the course in hotels. Sleep wise was nice & quiet until after midnight when a few revellers came in & disturbed us. Breakfast was fantastic great variety & freshly cooked being replenished all the time. Overall a good stay!! 27 February 2014
Rated 5.0 out of 5.0 by nice quiet room Staff were really nice and friendly, large car park room was nice and best of all it was very quiet at night, as a frequent business traveller this is a bonus, the hotel was in a nice part of york not far from the centre (taxi ride) near to the race course, will definitely stay again 23 February 2014
Rated 4.0 out of 5.0 by Comfortable stay. Reception staff very welcoming and helpful. Room was very comfortable and quiet. Breakfast choice was extensive and tasty. 15 February 2014
Rated 5.0 out of 5.0 by Recent visit to York Really enjoyed our stay. Good food, usual room, friendly staff. Great location for York. Highly recommended. 12 February 2014
Rated 4.0 out of 5.0 by Comfortable stay but the wifi charges are too high Staff were very friendly and somewhat apologetic about the excessive wi-fi charges. Room was very comfortable and breakfast was good with helpful staff. Would recommend. Great location and very handy for York Racecourse and touring York City. 09 February 2014
Rated 4.0 out of 5.0 by york very accessible Stayed here in the past & found reception staff much improved( from last visit which was why I was reluctant to stay again) Room on 2nd floor comfortable but "tired-looking" paintwork in bathroom could do with brightening up!. Also window inner curtains grubby in appearance (dirty grey at the tops) Bit disappointing as a Rewards member.. Good breakfasts, & staff George & Veronica pleasant, helpful etc ( However one younger female staff member appeared happier talking on mobile at one point & HAD TO BE ASKED TO REMOVE USED PLATES - despite bringing us fresh tea-*plates removed with no apology or expression! ) A little extra training in customer relations needed! Stayed at HIE York in Dec 2013 -young staff there could teach her good customer service .Would stay again but hope rooms improve 05 February 2014
Rated 4.0 out of 5.0 by Business Stay Room was comfortable and clean, the bathroom was a bit dated but did have a bath ++. The bar area was a nice place to sit, service was slow but that may have been a one-off. I get confused about the free wifi for gold elite (in London I get a code for the fast internet) but here I was told it was free to all so I don't see it as an extra. Overall I would recommend and stay again when next in York. I must also mention that when I booked online I messed it up and rang the hotel direct to sort the booking out. The lady that answered the query was brilliant and sorted me out without any fuss +++ 03 February 2014
Rated 5.0 out of 5.0 by Staff are always very helpful and courteous...Always excellent food... Always stay here on business....Always a warm welcome...Never go out to eat as the food is always superb... Highly recommended... 03 February 2014
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