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Rated 4.4 out of 5 by 391 reviewers.
Rated 5.0 out of 5.0 by Great Service Great Service by all staff in this hotel Great location 14 December 2014
Rated 5.0 out of 5.0 by all good did what it says on the can, clean comfortable and a good all round experience 13 December 2014
Rated 5.0 out of 5.0 by Good position for visiting city,good transport links. HAVE USED THIS HOTEL FOR MOST OF MY VISITS TO YORK WITHOUT HAVING ANY PROBLEMS. i WILL BE CONTINUING TO DO SO ON FUTURE VISITS. 12 December 2014
Rated 5.0 out of 5.0 by Another comfortable stay We stay quite often in this Hotel when travel to York. It proves to be well located, comfortable and the staff there are always attentive and friendly. The only negative I have on this trip was the tired look of the 'standard' room we stayed in. It was very clean etc but the carpet looked tired and worn which gave the room a tired look to it. 09 December 2014
Rated 5.0 out of 5.0 by Xmas market break I had originally booked an executive room. My husband is in a wheelchair for getting around but is mobile so wanted more space for the chair but didn't require adaptions, etc.We were also taking our 2 dogs so wanted room for them (beds, etc). I was contacted just after booking to check my requirements as I had made notes of this. Lee was very understanding and explained that the disabled rooms may be better suited as they were originally 3 rooms knocked into two so the lounge area was actually larger than the executive rooms. The room was available so he changed the booking and we saved quite a bit of money. As promised, the room was great with plenty of space to put the wheelchair out of the way to plug in and recharge. The bathroom was huge but did have a low sided bath for ease of access. There were also rails and a seat if required for the bath. We were able to take the dogs into the bar area where bar meals were served. In the mornings, we had breakfast served to the room as there was a table and chairs. This meant we didn't need to leave the dogs on their own. All the food was delicious, both in the bar and the breakfasts. We were in York to go to the Xmas markets and had gone by train. There are buses every few minutes to a stop by the hotel so we were able to use these buses from the train stop and also for getting to York centre. We did however walk into and out of York a couple of times and this was a pleasant 40 min walk. This was walking with a wheelchair and 2 dogs so not at a fast pace. The staff all looked after us very well, from the reception to the bar. We thoroughly enjoyed our break and would love to go back. 07 December 2014
Rated 1.0 out of 5.0 by Awful check in and check out from very rude duty manager Awful check in and check out from very rude duty manager (lady) whose name I should have written down. Pretty much the worst service I have had in IHG. 06 December 2014
Rated 4.0 out of 5.0 by Great breakfast and helpful staff This hotel is in an excellent location for visiting York. It is comfortable and a great place for a short break. 05 December 2014
Rated 5.0 out of 5.0 by Fantastic stay Visited York to see the Christmas markets and so wanted a hotel situated quite centrally. Staff were warm and welcoming on arrival and even allowed us to check in early at no extra cost. A three course dinner for two and breakfast was included in the price of the room 05 December 2014
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